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Only one USB port working BSOD's

This is a discussion on Only one USB port working BSOD's within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. These have happened in the last few days when I try to use/put something into the USB ports, other than


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Old 03-10-2020, 02:27 PM   #1
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These have happened in the last few days when I try to use/put something into the USB ports, other than the good one that works. See this thread for details

https://www.techsupportforum.com/for...p-1240970.html

Quote:
· OS - Windows 10, 8.1, 8, 7 or Vista?'
Windows 7 64 bit (working on upgrading, not being not to use the USB ports is part of the reason I can't yet)

Quote:
· x86 (32-bit) or x64 ?
64

Quote:
· What was the original installed OS on the system?
Windows 7 Professional 64 bit

Quote:
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Came pre-installed bought the computer from a seller on ebay.

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· Approximate age of system (hardware)
See the link below
Quote:
· Approximate age of OS installation (if you know)
Less than a year
Quote:
· Have you re-installed the OS?
a couple times, since I haven't put much of this yet

Quote:
· CPU
· Video Card
· MotherBoard (if NOT a laptop)
· Power Supply - brand & wattage (if NOT a laptop)

· System Manufacturer
· Exact model number (if laptop, check label on bottom)

Laptop or Desktop?
This should answer all those questions, I haven't made any hardware changes since what this shows here

https://www.dell.com/support/home/us...QT090/diagnose
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Old 03-11-2020, 07:25 AM   #2
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Update Intel USB 3.0 driver - https://downloadcenter.intel.com/sea...=Intel+USB+3.0
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Old 03-11-2020, 03:32 PM   #3
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Originally Posted by MrPepka View Post
Ok, I'll do so, but shouldn't 2.0 USB devices still work?
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Old 03-12-2020, 04:25 AM   #4
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Yes, they will keep working. Simply, the Intel USB 3.0 controller driver is unstable
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Old 03-12-2020, 05:48 PM   #5
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Tried installing the first one in the list, by using the setup icon (double clicking it)like the readme says. I'm using Windows 7 Professional, it gives me a message that the computer doesn't meet the requirements for installing it.
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Old 03-13-2020, 01:06 AM   #6
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The Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 7 Series/C216 chipset family is no longer available for download from the Intel Download Center, and as you can see from that list, no download is available for that chipset, which is what your laptop uses. I don't know why Intel took down the download. The first one on that list is for the Intel® 8/9/100 Series and Intel® C220/C610 Chipset Family, which your laptop doesn't have/use, hence the "computer doesn't meet the requirements" message.

Fortunately, the driver is available for download from Dell. Get it for your laptop here https://www.dell.com/support/home/us...atitude-e6430s
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Old 03-13-2020, 12:48 PM   #7
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Originally Posted by Stancestans View Post
The Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 7 Series/C216 chipset family is no longer available for download from the Intel Download Center, and as you can see from that list, no download is available for that chipset, which is what your laptop uses. I don't know why Intel took down the download. The first one on that list is for the Intel® 8/9/100 Series and Intel® C220/C610 Chipset Family, which your laptop doesn't have/use, hence the "computer doesn't meet the requirements" message.

Fortunately, the driver is available for download from Dell. Get it for your laptop here https://www.dell.com/support/home/us...atitude-e6430s
I was looking at the OS part, not the description I see where I went wrong.
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Old 03-13-2020, 02:23 PM   #8
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Then there is no newer driver for your USB controller, so maybe it's damaged?
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I don't know why Intel took down the download.
Intel warned some time ago that it removes drivers for devices it does not support. This information was available on the Polish-language website, but also on the Intel website:
https://www.dobreprogramy.pl/Intel-r...ws,104866.html
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Originally Posted by Stancestans View Post
Fortunately, the driver is available for download from Dell. Get it for your laptop here https://www.dell.com/support/home/us...atitude-e6430s
The driver you linked to is outdated from the one that currently has OP
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Old 03-13-2020, 03:42 PM   #9
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Then there is no newer driver for your USB controller, so maybe it's damaged?
All 3 ports work in safe mode. When I try to plug 2 USB flash drives I have into the other two ports they light up, but do not appear under my computer in Windows 7.

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The driver you linked to is outdated from the one that currently has OP
I was told this when I installed it, but I figured there was a problem with my newer one, so I installed the older. Anyway the first I tried to install it I got a new BSOD, the second time it worked, but the two USB ports still don't work.
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Old 03-29-2020, 03:23 PM   #10
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Upgraded to Windows 10 with the laptop, it appears the ports are fixed now. As they all work.
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