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Need some help with my BSOD Windows 7 20 BSOD in 24 hours!

This is a discussion on Need some help with my BSOD Windows 7 20 BSOD in 24 hours! within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. I need help with my BSOD, I have attached the files necessary. I am running: Custom Build Windows 7 Ultimate


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Old 08-08-2013, 07:21 PM   #1
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I need help with my BSOD, I have attached the files necessary.

I am running:

Custom Build
Windows 7 Ultimate x64
1 SSD 160 gb
1 HDD 3 tb
16 gb Corsair Dominator
Asus Rampage Extreme 3
EVGA 570x Graphics
Water Cooled
Attached Files
File Type: zip BSOD FOLDER ZIP.zip (3.10 MB, 62 views)
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Old 08-08-2013, 07:42 PM   #2
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Hi,

All of the attached DMP files are of the BUGCODE_USB_DRIVER (fe) bugcheck.

If we take a look at the call stack:

Code:
10: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`036e89b8 fffff880`073a9f7e : 00000000`000000fe 00000000`00000005 fffffa80`0eea41a0 00000000`80863a3a : nt!KeBugCheckEx
fffff880`036e89c0 fffff880`05e5bfac : 00000000`be249180 fffffa80`0eea56a0 00000000`00000000 fffffa80`0de214f0 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff880`036e8a00 fffff880`05e5bb73 : fffffa80`0de21258 00000000`00000000 fffffa80`0de214f0 fffff800`040c1867 : usbehci!EHCI_sMode_PollEndpointSlot+0x6c
fffff880`036e8a90 fffff880`05e60d91 : fffffa80`0de21258 fffff880`07391e6b 00000000`00000000 00000000`00000001 : usbehci!EHCI_PollPerAsyEndpoint+0x53
fffff880`036e8ad0 fffff880`0737de8b : 00000000`00000002 fffffa80`0eea41a0 00000000`00000000 00000000`00000000 : usbehci!EHCI_PollEndpoint+0x41
fffff880`036e8b10 fffff880`073829d1 : 00000000`00000000 00000000`00000004 fffffa80`0de21010 fffffa80`0eea4050 : USBPORT!MPf_PollEndpoint+0x9b
fffff880`036e8b40 fffff880`0738e077 : fffffa80`0eea41a0 00000000`00000000 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff880`036e8ba0 fffff880`0737ef89 : fffffa80`0eea4050 00000000`00000000 fffffa80`0ed8d702 fffffa80`0eea4a18 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1c3
fffff880`036e8c00 fffff880`011014ce : fffffa80`0ed8d000 fffffa80`0eea4a18 fffffa80`0ed8d750 fffffa80`0eea4a30 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`036e8c30 fffffa80`0ed8d000 : fffffa80`0eea4a18 fffffa80`0ed8d750 fffffa80`0eea4a30 fffff880`036c0180 : sptd+0x424ce
fffff880`036e8c38 fffffa80`0eea4a18 : fffffa80`0ed8d750 fffffa80`0eea4a30 fffff880`036c0180 00000000`00000000 : 0xfffffa80`0ed8d000
fffff880`036e8c40 fffffa80`0ed8d750 : fffffa80`0eea4a30 fffff880`036c0180 00000000`00000000 fffff880`036c5140 : 0xfffffa80`0eea4a18
fffff880`036e8c48 fffffa80`0eea4a30 : fffff880`036c0180 00000000`00000000 fffff880`036c5140 00000000`00000022 : 0xfffffa80`0ed8d750
fffff880`036e8c50 fffff880`036c0180 : 00000000`00000000 fffff880`036c5140 00000000`00000022 00000000`00000000 : 0xfffffa80`0eea4a30
fffff880`036e8c58 00000000`00000000 : fffff880`036c5140 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffff880`036c0180
We can see sptd, which is sptd.sys. sptd.sys is the SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7).

Remove it with the following tool - DuplexSecure - Downloads

Please let me know how the system behaves after removing it.

Regards,

Patrick
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Old 08-09-2013, 03:21 AM   #3
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I did as you said and I have still had 5 blue screens in the last 4 hours? What else can I try?
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Old 08-09-2013, 03:36 AM   #4
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Hi,

Please attach the latest dump files only and I will take a look when I wake up.

Regards,

Patrick
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Old 08-09-2013, 01:35 PM   #5
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I have attached the new dump file. Let me know what you find! Thanks again for your help.
Attached Files
File Type: zip BSOD NEW ZIP.zip (3.15 MB, 45 views)
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Old 08-09-2013, 02:39 PM   #6
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Hi,

The most recent DMP from -
Quote:
Debug session time: Fri Aug 9 14:42:34.592 2013 (UTC - 4:00)
is still faulting sptd.sys. Did you use the SPTD removal tool as I instructed?

Also, I recommend temporarily removing AVG and replacing it with Microsoft Security Essentials for troubleshooting purposes:

AVG removal tool - AVG | Download tools and utilities

MSE - Microsoft Security Essentials - Microsoft Windows

Regards,

Patrick
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Old 08-09-2013, 03:44 PM   #7
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When I used the tool it gives me 3 options: Update, Uninstall or Cancel. I update and then thats it I thought, there are no other options after that. Every time I click on it it gives me those 3 same options.
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Old 08-09-2013, 03:50 PM   #8
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In my post #2, I instructed you to remove it, so please use the uninstall option, not update. After choosing uninstall, restart.

Regards,

Patrick
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Old 08-10-2013, 03:57 AM   #9
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Hi Patrick,

I just got 3 blue screens in the last hour, I have followed your instructions from earlier and have uninstalled instead of installing with the tool.

I have attached my most recent dump files.
Attached Files
File Type: zip BSOD NEW FILES.zip (3.70 MB, 50 views)
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Old 08-10-2013, 12:40 PM   #10
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Hi,

Good work, I can see you have successfully removed what I have asked. The attached DMP files are of the BUGCODE_USB_DRIVER (fe) bugcheck.

There is a problem with the USB hardware (motherboard or attachments) or the USB device driver has a bug.


Code:
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
    using a physical memory address that was not allocated by
    the USBport driver.
Arg2: fffffa800e02a1a0, Device extension pointer of the host controller
Arg3: 0000000080863a3a, PCI Vendor,Product id for the controller
Arg4: fffffa800dda1258, Pointer to Endpoint data structure
Callstack:

Code:
10: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`034e8a58 fffff880`071a9f7e : 00000000`000000fe 00000000`00000005 fffffa80`0e02a1a0 00000000`80863a3a : nt!KeBugCheckEx
fffff880`034e8a60 fffff880`02ec5fac : 00000000`be0f9180 fffffa80`0e02b6a0 00000000`00000000 fffffa80`0dda14f0 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff880`034e8aa0 fffff880`02ec5b73 : fffffa80`0dda1258 fffffa80`0e201740 fffffa80`0dda14f0 00000000`00000000 : usbehci!EHCI_sMode_PollEndpointSlot+0x6c
fffff880`034e8b30 fffff880`02ecad91 : fffffa80`0dda1258 c5d0e708`56836b63 00000000`00000000 00000000`00000000 : usbehci!EHCI_PollPerAsyEndpoint+0x53
fffff880`034e8b70 fffff880`0717de8b : 00000000`00000002 fffffa80`0e02a1a0 00000000`00000000 00000000`00000030 : usbehci!EHCI_PollEndpoint+0x41
fffff880`034e8bb0 fffff880`071829d1 : 00000000`00000030 00000000`00000004 fffffa80`0dda1010 fffffa80`0e02a050 : USBPORT!MPf_PollEndpoint+0x9b
fffff880`034e8be0 fffff880`0718e077 : fffffa80`0e02a1a0 00000000`00000030 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff880`034e8c40 fffff880`0717ef89 : fffffa80`0e02a050 00000000`00000000 fffffa80`0e02aa02 fffffa80`0e02aa18 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1c3
fffff880`034e8ca0 fffff800`040932fc : fffff880`034c0180 fffffa80`0e02aa18 fffffa80`0e02aa30 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`034e8cd0 fffff800`0408090a : fffff880`034c0180 fffff880`034cb1c0 00000000`00000000 fffff880`0717edb0 : nt!KiRetireDpcList+0x1bc
fffff880`034e8d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
What USB devices do you often use / what's often attached to your system via USB?

I'd also like to check out device driver conflicts in general, so please enable Driver Verifier:

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8 - Restore Point - Create in Windows 8

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7)
- Concurrentcy Stress Test (Windows 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- If Driver Verifier finds a violation, the system will BSOD.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.
If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.
If you did not set up a restore point, do not worry, you can still disable Driver Verifier to get back into normal Windows:

- Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・ Restart and boot into normal Windows.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in C:\Windows\Minidump

Any other questions can most likely be answered by this article:
Using Driver Verifier to identify issues with Windows drivers for advanced users

Regards,

Patrick
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Old 08-10-2013, 11:07 PM   #11
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I did what you said with the Driver Verifier and my computer came back on to the desktop and either froze within a minute or the computer stayed on and the screen turned black. I restarted 4 times to see if the same problem occurred and once it froze in the first minute and 3 times the screen turned black after about minute but the computer stayed on. I have attached my newest dump files.

thanks again for all of your help thus far.

Rob
Attached Files
File Type: zip BSOD AFTER DRIVER.zip (3.68 MB, 41 views)
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Old 08-11-2013, 12:17 AM   #12
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Hi,

Unfortunately, verifier is not enabled in any one of these dumps. It's likely because the system is crashing to fast / hardware related.

What USB devices do you often use / what's often attached to your system via USB?

Regards,

Patrick
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Old 08-11-2013, 01:52 AM   #13
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I went into safe mode and disabled it, I couldn't do anything while it was enabled. Should I try to do a dump while it is enabled?
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Old 08-11-2013, 01:54 AM   #14
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USB's used

Printer
Iphone (sometimes)
Wireless Mouse
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Old 08-11-2013, 02:03 AM   #15
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See if we can get a verifier enabled DMP one more time with verifier enabled.

If the dump isn't verifier enabled, remove all USB devices for troubleshooting purposes except your mouse and keyboard (of course).

Regards,

Patrick
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Old 08-24-2013, 10:48 PM   #16
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I have a Driver Verified Dump now. Sorry it took me so long but we had a family emergency and I haven't been home. Hopefully this will help to get this problem resolved.

Also when I do the driver verifier it won't let me get to my desktop unless in safe mode. When I am in safe mode after doing the driver verifier it shows there are 2 USB devices not working. One that I am using and the other I am not. Below is the information it gives me.

Windows has stopped this device because it has reported problems code 43

Its location is: Port_#0002.Hub_#0005

Any Help is much appreciated
Attached Files
File Type: zip Windows7_Vista_jcgriff2 Verified Dump.zip (2.23 MB, 44 views)
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Old 08-24-2013, 11:41 PM   #17
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Hi,

In your jcgriff output folder there are no dumps, so can you please in safe mode manually zip it up and attach?

Regards,

Patrick
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Old 08-25-2013, 12:15 PM   #18
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I have attached the Dump Files that I zipped while in safe mode. Hopefully I am doing this correctly.
Attached Files
File Type: zip Windows7_Vista_jcgriff2while in safe mode.zip (2.23 MB, 41 views)
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Old 08-25-2013, 12:35 PM   #19
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FYI: I've been using Daemon Tools for years on Win7 (32-bit) with no issue.

Is this a new problem, or have you always had it. What event took place just before this problem started happening.

I note you have a water-cooled rig. Is it overclocked? Overclocking will cause all manner of problems.

Post voltages and temperatures as reported in BIOS. Post make/model of Power Supply.
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Old 08-25-2013, 02:51 PM   #20
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Quote:
Originally Posted by bjornbjorn View Post
I have attached the Dump Files that I zipped while in safe mode. Hopefully I am doing this correctly.
Hi,

As I mentioned, rather than running the jcgriff app, please navigate manually to %systemroot%\Minidump and zip up the latest DMP files there because the app is not picking up the dumps.

Regards,

Patrick
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