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lenovo flex 15 is stuck on lenovo logo

This is a discussion on lenovo flex 15 is stuck on lenovo logo within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hey guys, first time here and I just want to inform you that I'm not a genius so please talk

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Old 07-25-2014, 12:04 AM   #1
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Hey guys, first time here and I just want to inform you that I'm not a genius so please talk like you're talking to a 9years old kid..

So my problem is as the title says.. Well it started when I opened my laptop from sleep mode then it was hanging up and then it suddenly turned blue with sad face.. I didn't read the problem clearly but i remember it saying a problem about "kernel_????_????"..

I tried to hard reset my laptop cause it was taking so much time then it ended up stuck on the logo... Now I'm the one with the blue sad face...

Hope you guys can help me as soon as possible., thanks in advance..
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Old 07-26-2014, 11:28 AM   #2
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Right, you mentioned it turned blue with a sad face, that is a Blue Screen of Death (or proper term is Kernel bugcheck) which indicates something has gone wrong.
In order to help we'll need the .dmp files.
Follow these instructions:


Post back the correct files in your next reply, do note that it would be helpful if you uploaded them in another reply and not edit your first post as I won't get a notification via email you've edited the post.
It just helps me get back to you easier.
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Old 07-27-2014, 12:39 PM   #3
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I already sent it to a lenovo customer service as it is still covered on warranty.. But thanks for your time to reply..
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