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Laptop Crashes on return from standby

This is a discussion on Laptop Crashes on return from standby within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi, My new windows 7 laptop is sometimes crashing while in sleep mode. The flashing power light goes out and


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Old 02-09-2010, 02:57 PM   #1
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Hi,

My new windows 7 laptop is sometimes crashing while in sleep mode. The flashing power light goes out and when you press the power button the computer turns on as if it's been off. Upon rebooting it says it's had a BSOD. The code was 9f. I've looked around a bit and some people seem to think this might be to do with network card/drivers however the device manager is reporting no problems.

Here's the BSOD report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 5129

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004090060
BCP3: FFFFF80003AE74D8
BCP4: FFFFFA8008FE39D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Also I found this windows hotfix which I think may fix the problem but it says to only use it if you are having the specific problem mentioned: https://support.microsoft.com/kb/977186

Thanks in advance
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Old 02-09-2010, 04:20 PM   #2
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Hi this is some info on your error code
0x0000009F: DRIVER_POWER_STATE_FAILURE
(Click to consult the online Win XP Resource Kit article.)
A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.
0x0000009F: DRIVER_POWER_STATE_FAILURE {KB 246243} Win 2000, Win XP
0x0000009F: DRIVER_POWER_STATE_FAILURE {KB 315249} Win XP
Computer Hangs During Shutdown Because of Resource Conflict {KB 262575} Win 2000 (during Safe Mode shutdown with PACE InterLok software)
Computer Hangs During Shutdown Because of Resource Conflict {KB 314101} Win XP (during Safe Mode shutdown with PACE InterLok software)
Stop 0x9F error when waking a Windows Vista-based computer connected to an IEEE 1394-based device {KB 929762} Vista (external drives, iPod, etc. hotfix available)
info found here https://aumha.org/a/stop.htm Please follow the instructions here
https://www.techsupportforum.com/f217...ns-452654.html
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Old 02-09-2010, 06:19 PM   #3
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Is there anyway of telling if a device is an IEEE 1394-based device? The only culprits are an old mouse and my Thompson Speedtouch modem. Could be the mouse because I didn't have that plugged in to begin with. Will try for a while without it. Any more advice would be appreciated.
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Old 02-09-2010, 06:45 PM   #4
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https://support.microsoft.com/kb/931671

Could this possibly be the problem? My internet connection is a PPP one.
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Old 02-10-2010, 11:05 AM   #5
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Hi in order to help you more we would need the files asked for in the link I gave you then a proper debug can be run by somone here and advice given
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Old 02-10-2010, 02:36 PM   #6
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Sorry missed that part of your reply, find system report attached.
Attached Files
File Type: zip System Report.zip (1.29 MB, 20 views)
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Old 02-11-2010, 07:27 AM   #7
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Hi this is your error code and info on it
0x0000009F: DRIVER_POWER_STATE_FAILURE
(Click to consult the online Win XP Resource Kit article.)
A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.
I have asked someone a lot better at debugging than myself to look it over hopefully he will get back to you with a more conclusive answer
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Old 02-11-2010, 08:04 AM   #8
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Hi -

Update your Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller -

Marvell Yukon --> https://www.marvell.com/support.html

Ditch Norton Internet Security or N360, Symantec, etc... it is wreaking havoc on your system -
Download the Norton Removal Tool (NRT); save to desktop. Then go to desktop, RIGHT-click on the NRT icon and select Run as Administrator. When complete - re-boot.

NRT - ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply, OK

I would recommend MS Security Essentials --> https://www.microsoft.com/Security_Essentials/


Regards.. .

jcgriff2

.

BUGCHECK SUMMARY
Code:
  
BugCheck 9F, {3, fffffa8003694a20, fffff80003ae34d8, fffffa8008a78010}
Probably caused by : yk62x64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 9F, {3, fffffa8003695060, fffff80000b9c4d8, fffffa8008584e10}
Probably caused by : yk62x64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 9F, {3, fffffa8004062060, fffff80000b9c4d8, fffffa80066c6c60}
Probably caused by : yk62x64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 9F, {3, fffffa8004090060, fffff80003ae74d8, fffffa8008fe39d0}
Probably caused by : yk62x64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 9F, {3, fffffa8003694060, fffff80000b9c4d8, fffffa80078cf630}
Probably caused by : yk62x64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

by jcgriff2
J. C. Griffith
Microsoft MVP
Windows Desktop Experience

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
.
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Old 02-11-2010, 08:08 AM   #9
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thank you jc for your time and help
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Old 02-11-2010, 12:11 PM   #10
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Cheers for that.

Is there some way of avoiding taking off Norton 360 as I only bought it about a week ago and it cost quite a bit of money?
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Old 02-11-2010, 12:18 PM   #11
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Did the update but it said that the best possible version of the driver was already installed.
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Old 02-12-2010, 08:22 AM   #12
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Hi go to your computer maker support site for your model and get the updated driver from there,windows does not always give the best driver only what they have at the time and it could be well out of date
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