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Kernel Power Event 41 - Random Crashes

This is a discussion on Kernel Power Event 41 - Random Crashes within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. · OS - Windows 7 · x64 · Windows 7 64 bit · Purchased · 2 years · 2 years


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Old 02-17-2016, 03:44 PM   #1
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· OS - Windows 7 · x64 · Windows 7 64 bit · Purchased · 2 years · 2 years · No · CPU : Intel i7 5930k · Video Card : GeForce GTX 980 Ti · MotherBoard : Asus Deluxe X-99 · Power Supply - brand & wattage : Corsair Ax 760i
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Hi everyone! Recently my PC just started randomly restarting while gaming one night with the restarts happening also during normal web browsing etc. I have done some research but non of it seems to be helping so I am turning to you guys for help! Thanks!
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File Type: zip Performance Report.zip (157.8 KB, 15 views)
File Type: zip SysnativeFileCollectionApp.zip (2.16 MB, 56 views)
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Old 02-17-2016, 05:44 PM   #2
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Hi. . .

Is your system clock correct? All of the files in the zipped attachment have a date of 1/1/1980 on them. You may have to replace your CMOS battery.

The bugcheck on the lone dump from 2016 was 0x124 - Machine Check Exception.

Your BSODs actually started 2+ years ago back in December 2014, about a month after Windows was installed/your first system boot. There was only 1 BSOD in 2016; the last one in 2015 was September 5.

0x124 BSODs are notoriously difficult to solve because the cause is simply "unknown hardware failure". The dumps nor system info submitted cannot even hint at the piece of hardware that has failed.

All I can do for you is to give you some hardware diagnostic programs to run.

You also need to look at the motherboard, PSU, and all other hardware parts.

You should post in our Hardware Forum and request help for sudden system shutdowns. "Kernel 41" errors simply means that the system suddenly shutdown by itself without operator intervention.

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jcgriff2

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Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021516-15147-01.dmp]
Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718
Debug session time: Mon Feb 15 19:39:51.504 2016 (UTC - 5:00)
System Uptime: 0 days 0:05:22.720
Probably caused by : GenuineIntel
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0d8d8028 00000000`bf800000 00000000`00000124
BiosVersion = 1004
BiosReleaseDate = 10/16/2014
SystemManufacturer = ASUS
SystemProductName = All Series
MaxSpeed:     3500
CurrentSpeed: 3506
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
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Old 02-21-2016, 03:23 AM   #3
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Something else that may help is that when the shutdowns happen they tend to happen back to back. For example, they rarely happen but when they do it auto restarts and then maybe 5 minutes into being back on it will restart. Then it will try to restart again but this time when showing the Windows loading logo thingie it will shut down. So I just cut the power to the system at this point wait a while and then try again. This usually fixes the problem. If that helps with the diagnosis at all.
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Old 02-21-2016, 04:02 PM   #4
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Be sure to run all of the hardware diagnostic tests.

There is no doubt that "unknown" hardware failure is the cause.

It could be any piece of hardware that is failing and the dumps are simply incapable of telling us the exact piece of hardware that has failed.



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