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Kernel-Power 41 (63) error PC crashes & reboots during gaming

This is a discussion on Kernel-Power 41 (63) error PC crashes & reboots during gaming within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Driver Verifier is running still all IOBit has been removed and so far (other than the power surges (thank god


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Old 07-12-2011, 09:56 AM   #21
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Driver Verifier is running still all IOBit has been removed and so far (other than the power surges (thank god i have surge protection extension)) I haven't had a crash. Will update later on situation.

I have it set up to create minidump but i'm guessing as it crashed due to IOBit driver before id even logged in one wasn't created.

Thanks for all the help
Phil
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Old 07-12-2011, 05:18 PM   #22
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So far I have had no more crashes so hopefully that's it done and dusted. Will post back at some point in the next few days to confirm this.

Thanks for all the help I would have been lost without it.
Phil
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Old 07-13-2011, 04:24 AM   #23
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Once Driver Verifier has been running for 36 to 48 hours without a crash, there's not much point it leaving it on (unless you're going to shoot for a full week).

So shut it off and see how things work. This is the true test of the fix - if it doesn't crash in a week, it's probably fixed.
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Old 07-14-2011, 07:38 AM   #24
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Unfortunately I have crashed again
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Old 07-14-2011, 08:24 AM   #25
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Please upload the memory dump files.
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Old 07-14-2011, 08:33 AM   #26
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There wasn't one created =/ just checked my settings and one should have been. If it crashes again I'll check and upload if one is.
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Old 07-14-2011, 12:26 PM   #27
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I just wanted to post this link (this is for later on if we have to get aggressive in determining what the hardware problem is): https://www.techsupportforum.com/foru...ml#post3349855
It's a procedure for stripping the system down in order to rule out hardware problems.
I've writting another one here also: Hardware Troubleshooting Via System Stripdown

Have you run these free diagnostics?
Quote:
I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)
If you find hardware issues, here's a link to the hardware forums: Hardware Support - Tech Support Forum

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
If you find malware, here's a link on how to post in the Security Center: NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum
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Old 07-14-2011, 02:31 PM   #28
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I have run tests on HDD, RAM, CPU and GPU and found no errors. I have also tested a spare motherboard I had but i still got the crash. Only thing I haven't tested or swapped is power supply as I don't have a bigger one or a tester at the moment.

Thanks
Phil
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Old 07-14-2011, 02:48 PM   #29
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Tests only count in the early stages of hardware troubleshooting.
What tests did you run? Some tests are better than others at stressing the system.

When we get to the steps that I linked to above, it's gonna be replace with known good parts. We assume new parts are "known good" - but realize that there can be parts that are bad out of the box. An additional series of tests would be to run the new parts through another, known good system to ensure that they work there.

Have a look at these PSU topics over in the Hardware forums:
https://www.techsupportforum.com/foru...er-151526.html
https://www.techsupportforum.com/foru...on-192217.html
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Old 07-14-2011, 04:45 PM   #30
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I ran the Prime95 tests, Memtest (2hrs per stick), SpeedFans SMART test, FurMark Stability Test none of these came back with errors or crashed the system.

The crashing is erratic and only when gaming sometimes no crash will appear for hrs or a day yet other times its as soon as the game starts.
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Old 07-15-2011, 08:04 AM   #31
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It has crashed again i have uploaded the dmp file

Phil
Attached Files
File Type: zip 071511-35552-01.zip (10.9 KB, 31 views)
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Old 07-17-2011, 02:53 AM   #32
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This is another minidump from crash

Thanks
Phil

EDIT: and another. I find it strange how sometimes it will run for hrs with no crash yet others it crashes in 10mins.
Attached Files
File Type: zip 071711-20576-01.zip (11.4 KB, 24 views)
File Type: zip 071711-17518-01.zip (10.8 KB, 24 views)
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Old 07-17-2011, 03:44 AM   #33
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I've noticed on some of the crashes i not only get kernel-power error but another error. I've posted the info below.

Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0

Could this help solve the issue?

Thanks
Phil
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Old 07-17-2011, 12:28 PM   #34
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Hi Phil! I got your PM. Unfortunately, I'm having some serious eye problems and cannot see very well. I'm going to ask a friend (who's very good at this) to have a look.
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Old 07-17-2011, 01:37 PM   #35
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Hi -

System is crashing 9-12 seconds after boot -
Code:
System Uptime: 0 days 0:00:09.250
System Uptime: 0 days 0:00:12.044
System Uptime: 0 days 0:00:12.027
All have bugcheck 0x124 = WHEA = Machine Check Exception

The WHEA record -
Code:

1: kd> !errrec 8b1bf8fc
===============================================================================
Common Platform Error Record @ 8b1bf8fc
-------------------------------------------------------------------------------
Record Id     : 01cc42ffa56afe44
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 7/15/2011 14:58:35
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 8b1bf97c
Section       @ 8b1bfa54
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000100f43
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 8b1bf9c4
Section       @ 8b1bfb14
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 43 0f 10 00 00 08 02 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 8b1bfb14

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 8b1bfa0c
Section       @ 8b1bfb94
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xf200000000070f0f  
Scroll down to end and you'll see a bus error -
BUSLG_GENERIC_ERR_*_TIMEOUT_ERR

See last post - https://answers.microsoft.com/en-us/w...4-751e8780340a
This thread as well - https://social.technet.microsoft.com/...6-e171f9e1300d

This is unknown hardware failure - CPU/ mobo.

I would advise removing old version of SpeedFan.

SpeedFan v4.44 out now - https://www.almico.com/sfdownload.php

Regards. . .

jcgriff2


`


BSOD SUMMARY
Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071711-17518-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 17 06:03:51.565 2011 (GMT-4)
System Uptime: 0 days 0:00:09.250
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Bugcheck code 00000124
Arguments 00000000 86405024 00000000 00000000
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071711-20576-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul 17 05:51:05.484 2011 (GMT-4)
System Uptime: 0 days 0:00:12.044
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Bugcheck code 00000124
Arguments 00000000 864628fc 00000000 00000000
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071511-35552-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul 15 10:58:35.310 2011 (GMT-4)
System Uptime: 0 days 0:00:12.027
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Bugcheck code 00000124
Arguments 00000000 8b1bf8fc 00000000 00000000
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  

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Old 07-18-2011, 03:03 AM   #36
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J. C. Griffith,

Not sure how this relates to my kernel-power error?
This error:
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0

happens very rarely when my pc crashes.

As you can see from the rest of the thread we have tried a number of different possible solutions none seem to work. My pc only crashes while gaming this could be after 10 mins or a few hours sometimes not at all.

John,

I'm sorry to hear that hope you better soon thanks for all the help and passing this on

Phil
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Old 07-18-2011, 01:00 PM   #37
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The last few errors i have been receiving are LoadPref errors (Event ID: 3011, 3012).

Phil
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Old 07-19-2011, 02:29 AM   #38
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Where do the errors in your last 2 posts appear?

BSODs?

Or black screens?

EDIT: Please see this thread - same error message - https://www.techsupportforum.com/foru...ng-459673.html
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Old 07-19-2011, 03:01 AM   #39
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Its never been a BSOD. Its usually just goes black or sometimes i get vertical lines across the screen. The sound freezes (repeating the last bit before screen went black) then it starts to jump just before the pc restarts.
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Old 07-19-2011, 04:38 AM   #40
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I have ran the OCCT CPU test which was mentioned in the link, I did a 30min Medium data set test. The images produced can be found here: https://skydrive.live.com/redir.aspx?cid=acb393e8117413bb&page=play&resid=ACB393E8117413BB!166&authkey=CU2EOLOojis%24

I have also ran the OCCT GPU test, again for 30mins. The images can be found here: https://skydrive.live.com/redir.aspx?cid=acb393e8117413bb&page=play&resid=ACB393E8117413BB!173&authkey=h!E9nrCHVhE%24

I don't really see the need to remove my GPU driver as after a recent reinstall of Win7 due to the Kernel-Power error as i stated earlier on in the thread I have the most recent ATi driver for my GPU but I will do so anyway.

EDIT: I cannot get a download link for the driver sweeper
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