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This is a discussion on Kernel-Power 41 (63) within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi guys, Recently I have been getting more frequent crashes and through Event Viewer I think it has something to


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Old 04-27-2015, 05:09 AM   #1
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Join Date: Jan 2013
Posts: 27
OS: Windows 7 64-bit



Hi guys,

Recently I have been getting more frequent crashes and through Event Viewer I think it has something to do with this Kernel-Power thing.

Here's the full description of it.

Computer Specs:
HTML Code:
------------------
System Information
------------------
Time of this report: 4/27/2015, 19:50:08
       Machine name: CHEESE
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: To be filled by O.E.M.
               BIOS: BIOS Date: 08/22/12 16:24:39 Ver: 04.06.05
          Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.6GHz
             Memory: 8192MB RAM
Available OS Memory: 8146MB RAM
          Page File: 5329MB used, 10962MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode


HTML Code:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly
HTML Code:
- System 

  - Provider 

   [ Name]  Microsoft-Windows-Kernel-Power 
   [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
 
   EventID 41 
 
   Version 2 
 
   Level 1 
 
   Task 63 
 
   Opcode 0 
 
   Keywords 0x8000000000000002 
 
  - TimeCreated 

   [ SystemTime]  2015-04-27T11:36:35.513619400Z 
 
   EventRecordID 234505 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  4 
   [ ThreadID]  8 
 
   Channel System 
 
   Computer Cheese 
 
  - Security 

   [ UserID]  S-1-5-18 
 

- EventData 

  BugcheckCode 0 
  BugcheckParameter1 0x0 
  BugcheckParameter2 0x0 
  BugcheckParameter3 0x0 
  BugcheckParameter4 0x0 
  SleepInProgress false 
  PowerButtonTimestamp 130746080707032953 
So far, there have been no blue screens at all. The computer just freezes, no matter in game or just surfing the web, and then crashes into a black screen. Usually I can only turn it back on if I replug the HDMI cable, if not, when turned on, the screen stays black.

Files are attached to this post. Help is greatly appreciated.
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (2.12 MB, 108 views)
File Type: rar PERFMON.rar (94.2 KB, 31 views)
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Old 04-29-2015, 05:10 AM   #2
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Bump. :/
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Old 05-01-2015, 02:58 AM   #3
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Join Date: Apr 2015
Posts: 325
OS: Windows 7 SP1 x64



Hi,

It's graphics driver related. Download and install a different driver. Try this one : Drivers | GeForce
Perform a "clean installation" during setup.

Notes from your logs below (no action needed).
___________________________________________


Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by :    nvlddmkm.sys ( nvlddmkm+7aca08 )
 
VIDEO_TDR_FAILURE (116)
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
BUGCHECK_STR:  0x116
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Code:
**************************Thu Apr 23 09:56:21.177 2015 (UTC - 5:00)**************************
STACK_TEXT:  
fffff880`055fba48 fffff880`0634e134 : 00000000`00000116 fffffa80`0c48e010 fffff880`06065a08 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`055fba50 fffff880`06321867 : fffff880`06065a08 fffffa80`09fc8000 00000000`00000000 ffffffff`c000009a :    dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`055fba90 fffff880`0634df43 : fffffa80`ffffd846 ffffffff`fffe7960 fffffa80`0c48e010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`055fbb40 fffff880`0583803d : fffffa80`093092b0 00000000`00000080 00000000`00000000 fffffa80`09fae010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`055fbbc0 fffff800`0356673a : 00000000`02e99915 fffffa80`09feb200 fffffa80`06676b30 fffffa80`09feb200 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`055fbc00 fffff800`032bb8e6 : fffff880`03165180 fffffa80`09feb200 fffff880`0316ffc0 fffff800`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`055fbc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
Code:
nvlddmkm.sys                Wed Apr  8 15:32:37 2015 (55259065)
Code:
     10756   4/27/2015    7:38:25 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_   NvStreamNetworkS_66b791336e597ab5dc21e23648c19a025a43_cab_10a9d789\Report.wer"
Code:
Name	NVIDIA GeForce GTX 550 Ti
PNP Device ID	PCI\VEN_10DE&DEV_1244&SUBSYS_83BE1043&REV_A1\4&B77C4C1&0&0008
Driver	c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.5012, 9.94 MB (10,423,952 bytes), 4/16/2015 9:49 PM)
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Old 05-01-2015, 06:40 PM   #4
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Posts: 27
OS: Windows 7 64-bit



Thank you for the response! I've done what you suggested. I'll let my computer run for a few days and then post an update after that.
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Old 05-07-2015, 06:38 AM   #5
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Posts: 27
OS: Windows 7 64-bit



Almost a week and no issues have occured! I hope the issue's gone for good. Thank you once again for the solution! Cheers
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Old 05-07-2015, 07:33 AM   #6
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Glad to hear it :) Have a good one.
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