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Intermittent BSOD - Please Help!!

This is a discussion on Intermittent BSOD - Please Help!! within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi I am currently having intermittent BSOD issues once every couple of days. Recently formatted PC due to issues with


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Old 03-27-2014, 10:22 AM   #1
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Join Date: Mar 2014
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OS: win7



Hi

I am currently having intermittent BSOD issues once every couple of days. Recently formatted PC due to issues with USB 3 controller and the format did the trick; however now i get the BSOD. System can be under load or idle with no set trigger. I ran the Driver Verifier and the BSOD occurred after a couple of seconds (have attached .dmp).

Any help would be appreciated as my wife works from home and needs the PC. I have attached a perfmon report, jcgriff file and dmp. My system is as follows:

- OS - Windows 7 x64
- Original OS - win 7
- full retail version
- Age of system (hardware) - 8 mths
- Age of OS installation - Re-installed 7 days ago (full format).

- CPU - intel i7-3770 3.4ghz
- Video Card - AMD Radeon HD 6800
- MotherBoard - gigabyte ga-z77x-ud3h
- Power Supply - Corsair 650w
- Desktop
- System Manufacturer - N/A Component build at shop

I would really appreciate any help or advice.
Attached Files
File Type: zip BSODtroubleshoot.zip (1.24 MB, 111 views)
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Old 03-28-2014, 07:01 AM   #2
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Posts: 34,347
OS: Windows 10, 8.1 + Windbg :)



Hi -

See if updating your ATI video drivers helps -
Code:

atikmpag.sys      Thu Apr 05 21:10:44 2012 (4F7E4294)
atikmdag.sys      Thu Apr 05 21:48:25 2012 (4F7E4B69)
http://sysnative.com/drivers/driver.php?id=atikmpag.sys
http://sysnative.com/drivers/driver.php?id=atikmdag.sys

Regards. . .

jcgriff2

`

BSOD SUMMARY
Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\032814-10155-01.dmp]
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Mar 27 12:03:14.294 2014 (UTC - 4:00)
System Uptime: 0 days 4:18:09.122
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`13bcc010 fffff880`07e70768 00000000`00000000 00000000`0000000d
BiosVersion = F9
BiosReleaseDate = 05/11/2012
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
MaxSpeed:     3400
CurrentSpeed: 3403

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Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\032714-9921-01.dmp]
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Mar 27 04:43:09.915 2014 (UTC - 4:00)
System Uptime: 0 days 7:38:15.632
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`128e44e0 fffff880`07e08768 00000000`00000000 00000000`0000000d
BiosVersion = F9
BiosReleaseDate = 05/11/2012
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
MaxSpeed:     3400
CurrentSpeed: 3403
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
  

	    
             
       J. C. Griffith, Microsoft MVP (jcgriff2)   
             
           https://mvp.microsoft.com/en-us/mvp/John%20C.%20Griffith-4025562   

           www.sysnative.com
             



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Old 03-28-2014, 08:44 AM   #3
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OS: win7



thanks - i will try that and see how goes.
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