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IE Crash Windows 7

This is a discussion on IE Crash Windows 7 within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Have a Lenovo T430 that has been having issues with IE crashing every 3 or so hours for the last


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Old 12-10-2012, 09:29 AM   #1
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Have a Lenovo T430 that has been having issues with IE crashing every 3 or so hours for the last week.

Looks like an ID:1000 isnt very specific to what really caused the problem, but here is what i grabbed from the event viewer.

Log Name: Application
Source: Application Error
Date: 10/12/2012 16:15:59
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CEMA110512004.********.com
Description:
Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0xa60
Faulting application start time: 0x01cdd6de1a93554e
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: e1a5d12e-42e4-11e2-9a19-7ce9d3bb001b
Event Xml:
<Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-10T16:15:59.000000000Z" />
<EventRecordID>7443</EventRecordID>
<Channel>Application</Channel>
<Computer>CEMA110512004.cochlear.com</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.7601.17514</Data>
<Data>4ce79912</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec49b8f</Data>
<Data>c0000374</Data>
<Data>000ce6c3</Data>
<Data>a60</Data>
<Data>01cdd6de1a93554e</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>e1a5d12e-42e4-11e2-9a19-7ce9d3bb001b</Data>
</EventData>
</Event>

Interested to know what caused this rather than just do a windows repair and cover up the problem!
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Old 12-10-2012, 12:16 PM   #2
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With IE crashes pointing to the SysWOW64 directory, I would suspect malware or Windows corruption. Let's check Windows corruption first.

Run a system file check to check Windows for corruption:
  1. Click Start Menu
  2. Click All Programs
  3. Click Accessories
  4. Right click Command Prompt
  5. Click Run as administrator
  6. Type
    Code:
    sfc /scannow
    and press Enter
  7. Once it is complete, make note of the message. If it says Windows Resource Protection did not find any integrity violations., restart your computer and post back
  8. If the message does not say Windows Resource Protection did not find any integrity violations., restart your computer and do steps 1-6 again.
  9. You may need to do steps 1-6 up to three times with a restart in between each run to resolve all corrupted files.
  10. If you still have corrupted files after a fourth run, post back here with the following:
    1. Click Start Menu
    2. Click Computer
    3. Open your C: drive
    4. Open Windows
    5. Open Logs
    6. Open CBS
    7. Copy and paste CBS.log or CBS (it may not have the log extension) to a location you will remember.
    8. Compress (zip) the CBS file and attach the .zip file to your next post.
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Old 12-11-2012, 05:04 AM   #3
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Thanks for the help.

After running the scan it found no integrity violations.
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Old 12-11-2012, 07:18 AM   #4
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Quote:
Originally Posted by toms88 View Post
<Data>iexplore.exe</Data>
<Data>8.0.7601.17514</Data>
<Data>4ce79912</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec49b8f</Data>
Just curious. . .

Why haven't you upgraded to IE9 in your Windows 7 x64 SP1 system?

Build 7601 = Windows 7 SP1.

IE version is clearly IE8, but updated for W7 SP1 - 8.0.7601.17514

timestamp - 0x4ce79912 = Sat Nov 20 09:46:58 2010 - is definitely Windows 7 SP1.

ntdll.dll is the exact version on my Windows 7 SP1 x64 system - 6.1.7601.17725

Timestamp is the same here too - 0x4ec49b8f = Thu Nov 17 05:28:47 2011

I would suggest installing IE9 and all outstanding Windows Updates.

IE9 - https://windows.microsoft.com/en-US/i...wide-languages

Windows Updates - www.update.microsoft.com

IE9 will install both x86 and x64 versions.

Regards. . .

jcgriff2
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Old 12-11-2012, 08:33 AM   #5
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IE9 isnt supported for our version of Oracle at the moment unfortunately
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Old 12-11-2012, 08:50 AM   #6
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Do the IE8 crashes occur when performing a certain/ similar function?

i.e., accessing a certain site(s), or are they random?

An exception code was also noted in the one crash you posted -

0xc0000374 = heap corruption

https://blogs.msdn.com/b/jiangyue/arc...onitoring.aspx

Does IE8 x64 also crash or do you not use it because of the Oracle version?

What version of Oracle are you running?

Regards. . .

jcgriff2

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Old 12-11-2012, 08:58 AM   #7
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The crash seems to happen when using Oracle (using java 6 33u). Today it happened twice within 10min, yesterday not at all.

Havent tried with IE8 x64, i will find the 64bit java version and give that a go next.

We are using Oracle v11.5.10
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Old 12-11-2012, 08:05 PM   #8
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Hi -

Here is a Java download page from Oracle - https://www.oracle.com/technetwork/ja...s-1637595.html

I don't know very much about Oracle, so apologies in advance if this is the wrong page.

Are all available patches installed? - https://www.oracle.com/technetwork/to...10-175626.html

How long had the system been stable prior to these IE8 crashes?

Regards. . .

jcgriff2

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Old 12-12-2012, 05:09 AM   #9
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Quote:
Originally Posted by jcgriff2 View Post
Hi -

Here is a Java download page from Oracle - Oracle Java Runtime Environment 6 Downloads

I don't know very much about Oracle, so apologies in advance if this is the wrong page.

Are all available patches installed? - Oracle Critical Patch Update - October 2010

How long had the system been stable prior to these IE8 crashes?

Regards. . .

jcgriff2

`
Our Oracle ERP team have everything up to date on that side of things. We have plenty of other users that dont have this issue, so i think it related to a local laptop issue. Prior to this issue it had been working well for a few months. Unfortunately people do download programs and visit websites they shouldnt when working at home, i have removed a few tools bars from IE that we dont support. Got the same error again this morning however (prior to removing the toolbar)
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Old 12-12-2012, 01:13 PM   #10
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Check for program conflicts: How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8



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