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help with a few BSOD

This is a discussion on help with a few BSOD within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. ================================================== Dump File : 022516-24726-01.dmp Crash Time : 2/25/2016 4:26:24 AM Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code :


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Old 02-26-2016, 09:21 AM   #1
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OS: win 7 x64



Quote:
==================================================
Dump File : 022516-24726-01.dmp
Crash Time : 2/25/2016 4:26:24 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffffa80`08173c5d
Parameter 3 : fffff880`024bf1f0
Parameter 4 : 00000000`00000000
Caused By Driver : em018_64.dat
Caused By Address : em018_64.dat+ec5d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70080
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path :
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 281,016
Dump File Time : 2/25/2016 4:27:24 AM
==================================================
Quote:
==================================================
Dump File : 022516-27549-01.dmp
Crash Time : 2/25/2016 9:14:10 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff89f`fffffff4
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02fa2c3e
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70080
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70080
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path :
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 270,280
Dump File Time : 2/25/2016 9:29:29 AM
==================================================
Quote:
==================================================
Dump File : 022516-22963-01.dmp
Crash Time : 2/25/2016 9:33:54 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`0000109b
Parameter 3 : 00000000`0000e000
Parameter 4 : fffff8a0`00eb5c98
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+8bdf8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70080
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path :
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 280,960
Dump File Time : 2/25/2016 9:43:47 AM
==================================================
Quote:
==================================================
Dump File : 022516-26629-01.dmp
Crash Time : 2/25/2016 10:03:34 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f4bc3e
Parameter 3 : fffff880`054a1a10
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70080
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70080
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path :
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 281,016
Dump File Time : 2/25/2016 10:09:23 AM
==================================================
Quote:
==================================================
Dump File : 022516-18080-01.dmp
Crash Time : 2/25/2016 4:52:02 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`03e8cbf8
Parameter 3 : fffff880`03e8c450
Parameter 4 : fffff800`02cd0f56
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+4211
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70080
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path :
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 281,072
Dump File Time : 2/25/2016 4:53:46 PM
==================================================
Quote:
==================================================
Dump File : 022616-20779-01.dmp
Crash Time : 2/26/2016 3:59:02 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`00f96977
Parameter 3 : fffff880`0370e678
Parameter 4 : fffff880`0370ded0
Caused By Driver : ACPI.sys
Caused By Address : ACPI.sys+28c65
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ACPI.sys+1e977
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path :
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 273,152
Dump File Time : 2/26/2016 4:01:10 PM
==================================================
please help
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Old 02-26-2016, 02:24 PM   #2
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Hi. . .

The first dump output that you listed contained an ESET driver as the probable cause - https://www.sysnative.com/drivers/dr...d=em018_64.dat

Be sure that your ESET installation is up-to-date (most recent version is installed).

One of the other outputs showed a bugcheck = 0x24 and named the Microsoft file system driver ntfs.sys as the probable cause.

Seeing those two together often indicates that there may be a problem with your HDD.

Run chkdsk /r from a CMD prompt; re-boot the system. chkdsk will begin upon start-up.

If you have an HDD, run SeaTools for DOS, LONG test - https://www.sysnative.com/forums/har...agnostics.html

If you have an SSD, be sure that the firmware is updated. VERY IMPORTANT.

For info, ntoskrnl.exe is the Windows NT Kernel and is never the cause of a BSOD. It is listed merely as a default.

Lastly, your BSODs contain varying bugchecks (STOP errors), which is usually indicative of unknown hardware failure as the cause. Unfortunately, the dumps are incapable of telling us the exact piece of hardware that has failed. Sometimes, it can point us in a direction, but that's about it.

Regards. . .

jcgriff2

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