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Help diagnose a BSOD.. typically occuring AFTER gaming. Details inside.

This is a discussion on Help diagnose a BSOD.. typically occuring AFTER gaming. Details inside. within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi there. I've been having somewhat frequent BSODs with various error messages. This is occuring *after*, not during, gaming sessions.


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Old 09-11-2014, 07:09 PM   #1
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Hi there. I've been having somewhat frequent BSODs with various error messages. This is occuring *after*, not during, gaming sessions. The info attached is from playing Civ5 for a few hours, quitting, leaving the room, and seeing the BSOD. The message was "APC_INDEX_MISMATCH." Just now I had another from playing Diablo 3, minimizing, and a couple minutes later crashing (no .dmp file, "dumping physical memory to disk" stuck at 95 for 30+ minutes). The error was "DRIVER_IRQL_NOT_LESS_THAN_OR_EQUAL."

Another problem occured after this last one. After booting to desktop, the computer immediately crashed to a blue screen. I didn't get a chance to see this message; the computer shut down. It then attempted to power on a few seconds later, and then shut down. It continued to power cycle like this until I flipped the power in the back. Nothing shows on the monitor. It's done this before too, though it occured again after playing a game last time. I believe it showed "IRQL_NOT_LESS_THAN_OR_EQUAL."

Now on to some other notes:
  • I never crash *during* a game, just after.
  • The GPU (780Ti) is a few months new. I didn't really see BSODs before it, but it's taken a few months to get this frequent.
  • The PSU is a Corsair 850W. Not a cheap one and plenty of power for the new card.
  • I uninstalled/reinstalled graphics drivers. Maybe I didn't properly fully uninstall them? (I didn't use a third party program to uninstall)
  • Temps are fine. CPU and GPU are not overheating to my knowledge.
  • I ran windows mem diagnostic and Memtest86 (8 passes). Everything is clean.
  • I've made sure everything is seated properly on the MOBO. Dust has been cleaned regularly.
  • I'm not sure why .dmps aren't being created properly. I did have the page file set to "system controlled" on both drives, auto restart off, and set to make a full memory dump. It either freezes on the BSOD or powers off. I just changed the main drive to 1.5x RAM. Hopefully that will help

To answer the questions:
  • Windows 7 x64, full retail version. Homebuilt desktop.
  • The whole system (other than new gpu) is just over a year old.
  • Never reinstalled OS.
  • CPU: Haswell i5 4670K
  • GPU: GTX 780 Ti
  • MOBO: Gigabyte GA-Z87X-UD3H
  • PSU: Corsair 850W

I think that's it. Attached is my system info and the only minidump I have. I think the full dump in there is not complete, as I coulnd't get it to open, but maybe you guys can. If you need any other info just ask. Thanks!
Attached Files
File Type: zip BSoD.zip (1.99 MB, 31 views)
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Old 09-11-2014, 09:41 PM   #2
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Hi,

IRQL_NOT_LESS_OR_EQUAL (a)

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

Code:
0: kd> .trap fffff800`06546920
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=61e79412df26e601 rbx=0000000000000000 rcx=0000000000000011
rdx=00000000000154d3 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000248f113 rsp=fffff80006546ab0 rbp=fffff80006546b30
 r8=00000000000195a6  r9=0000000000000000 r10=0000000000000000
r11=fffff80006546a50 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!KiInterruptDispatchNoLock+0x163:
fffff800`0248f113 f685f3000000ff  test    byte ptr [rbp+0F3h],0FFh ss:0018:fffff800`06546c23=00
On the faulting instruction, there was a failure performing a bitwise operation regarding the sum of the rbp register + 0F3h.

-----------------------------

1. Remove and replace ESET with MSE for troubleshooting purposes as it may very well be likely causing conflicts:

ESET removal - How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus? - ESET Knowledgebase

MSE - Microsoft Security Essentials - Microsoft Windows

2. Uninstall Open Hardware Monitor, really old and buggy drivers (2008).

3. Navigate to services.msc and disable the nVidia Streaming Service, and then restart the computer.

4. RTCore64.sys is listed and loaded which is RivaTuner/EVGA Precision/MSI Afterburner. This software is pretty infamous for being absolutely terrible, and causes a whole slew of conflicts with the original OEM GPU control panel. I'd uninstall ASAP.

If you're using it to control fan speeds, use SpeedFan instead.

Regards,

Patrick
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Old 09-11-2014, 11:10 PM   #3
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Thanks for the response. I'll do what you suggested and we'll see what happens. In regards to the nVidia streaming services though, it was already disabled and is not started. Does it appear to be running?

Also, I was wondering if you have any ideas as to what the power cycling problem is after some crashes? I thought overheating, but I'm fairly certain CPU and GPU temps are fine. Another possibility is the PSU, but HWiNFO64 reports correct voltages for each rail. Any other ideas? And thanks again. I'll report back any further issues.
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Old 09-11-2014, 11:18 PM   #4
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Unsure, could be a motherboard issue (we'll see eventually), or something else. I'd do a BIOS update if you're not at the latest already.

Regarding the streaming service, I saw the driver was loaded so I just wanted to be sure.

Regards,

Patrick
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