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Frustrating Video Card Problem!! Please help!!

This is a discussion on Frustrating Video Card Problem!! Please help!! within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Greetings, First of all, I just want to say that my pc has been running 100% stable with no crashes


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Old 08-09-2011, 03:46 PM   #1
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Greetings,

First of all, I just want to say that my pc has been running 100% stable with no crashes whatsoever since its conception - which was about 10 months ago. A few days ago, however, I started to encounter a lot of strange video card errors, and I can't really resolve the problem =/. At first, the screen would go black for about 5-10 seconds, and then it would come back with the following message: "Display driver amdkmdap stopped responding and has successfully recovered". Then, I started getting BSOD's about every 5 hours of operation, and the error pointed towards the same driver. Now, whenever this problem is encountered, my system will go black for about 20-30 seconds, and I'll be able to move my mouse around on the black screen. Then, the desktop will come back with aero mode disabled, and everything will be insanely sluggish (mouse movements will be delayed by about 15 seconds). This process keeps repeating until I personally restart it (it's too sluggish to even restart it through windows) or experience a crash, and I no longer see the balloon "Display driver amdkmdap stopped responding and has successfully recovered". However, whenever this happens, that display driver phrase is still recorded in the event viewer.

Here are my specs:
intel core i7 930 at stock speed (2.8 GHz)
corsair xms ram - 6 gb in triple channel mode
ASUS P6X58D-E Mobo
XFX Ati Radeon HD5870 1 gb ram
Windows 7 Professional 64-bit

Now, to troubleshoot this, I started off by figuring out if it is a driver/hardware issue. First, I started to monitor my temps both in-game and in Windows. When idling, my video card is around 33 C, and it goes up to around 45 C at full load. So, I don't think that it's a heat issue. Similarly, I looked at cpu temperatures, and, even though I do not have solid numbers, it was definitely not hot at all. So, heat is definitely not an issue; I have really nice heat sinks on everything, and there's nice air flow throughout my case.

After looking into the temperatures, I decided to test my video drivers. First, I left my computer in safe mode for an entire day, since that does not use your video drivers (correct me if I'm wrong). Oddly enough, I experienced absolutely no crashes, and I usually get 3-4 crashes each day now. So, I was pretty sure that the drivers were causing the problem. After narrowing down my options, I then decided to completely remove my drivers and reinstall them. I have actually done this about 4-5 times, trying different methods (I have used guru3d's drive sweeper and everything too). However, this did not resolve the issue. Actually, tbh, this sort of caused the problem to mutate into the different forms explained in the first paragraph.

After trying all of this stuff, I am completely lost, sadly =/. Apparently, this used to be a huge problem back in 2010 or something, and most people have narrowed it down to a driver issue, but I somehow can't seem to fix this damned problem. Since my temps are very nice (and I hardly play any games that would stress my card), I highly doubt that a 10 month old video card is dying. Do you guys have any suggestions for me? I'm really annoyed that I'm having all of this trouble after spending a lot of money on this system....
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Old 08-09-2011, 07:04 PM   #2
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Quote:
Originally Posted by TurbulentSolace View Post
"Display driver amdkmdap stopped responding and has successfully recovered".
You are apparently experiencing 0x117 "Live Kernel Events" - video TDR timeouts = video driver did not reset in the time alloted (usually 30000 ms = 30 secs), but ultimately did reset.

When BSODs occur - bugcheck is likely 0x116 = TDR timeout; similar to 0x117, but video unable to recover.


Quote:
Originally Posted by TurbulentSolace View Post
...
After looking into the temperatures, I decided to test my video drivers. First, I left my computer in safe mode for an entire day, since that does not use your video drivers (correct me if I'm wrong).
You are correct -- video drivers do not load in Safemode; only the legacy Windows video drivers load.



Quote:
Originally Posted by TurbulentSolace View Post
... I highly doubt that a 10 month old video card is dying. Do you guys have any suggestions for me? I'm really annoyed that I'm having all of this trouble after spending a lot of money on this system....
Never know about hardware failure.

Stress-test GPU - Run FurMark -- https://www.techsupportforum.com/forums/showthread.php?p=3162469

Then see if Driver Verifier flags any 3rd party drivers. . ..

Run Driver Verifier - Driver Verifier - Windows 7 & Vista (BSOD-related)

Driver Verifier needs to run 24 hours minimum or until it BSODs your system, whichever is less. Then . . .

Provide full system info - Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

Also, run Speccy - Download Speccy 1.11.256 - FileHippo.com
- "File" | "Publish Snapshot" | Paste URL into your next post

Regards. . .

jcgriff2

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Old 08-10-2011, 03:23 PM   #3
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Thanks for the information; it seems like you will be a great help, and I definitely appreciate that :D. When I came home today, I received another BSOD, and I was able to read the number before it restarted. As you predicted, I am definitely getting a 0x116 BSOD. Furthermore, these errors only occur when I am idling; they never happen during hardware acceleration (games, etc), which seems very odd to me =/.

In terms of your suggestions, I have attached some files for you and would greatly appreciate your assistance with them. Since I have disabled system restore, I did not run driver verifier; I just do not like the sound of that program at all (the whole warning about being unable to start normal windows). Hopefully, you can still help me though.
Attached Files
File Type: zip Windows7_Vista_jcgriff2.zip (1.79 MB, 39 views)
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Old 08-10-2011, 05:32 PM   #4
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Hi -

7 of the 8 BSODs = bugcheck 0x116 and named ATI video as the probable cause. Your ATI drivers are current -
Code:
atikmpag.sys    Thu Jul 07 22:47:04 2011 (4E166FA8)
Did you recently update them? The BSODs started on 2 August. Windows 7 was installed over a year ago.

Check the Reliability Monitor - see what installed around the 1st or 2nd of this month -
START | type reliab | "View Reliability History"

I noticed drivers for GTK+ (GIMP Toolkit), which is video related. When was it installed?

https://www.gtk.org/


Update your Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller driver - old for Windows 7 -
Code:
yk62x64.sys     Mon Feb 23 10:02:27 2009 (49A2BA83)
https://sysnative.com/0x1/DriverReference.html#yk62x64.sys

Any particular reason Windows 7 SP1 is not installed?

https://www.techsupportforum.com/foru...-a-553363.html

Do you have any other video devices or video related software installed?

I've seen quite a few ATI video drivers in BSODs lately. Please see if the drivers are recent and what else may have installed.


Regards. . .

jcgriff2


`



BSOD SUMMARY
Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\081011-12636-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Aug 10 17:03:16.220 2011 (GMT-4)
System Uptime: 0 days 0:01:54.235
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79c8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`056334e0 fffff880`040759c8 00000000`00000000 00000000`00000002
BiosVersion = 0108   
BiosReleaseDate = 03/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     2800
CurrentSpeed: 2806
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080611-14414-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug  6 11:34:12.746 2011 (GMT-4)
System Uptime: 0 days 1:00:59.650
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x119
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad
Bugcheck code 00000119
Arguments 00000000`00000001 00000000`00031574 00000000`00031576 00000000`00031575
BiosVersion = 0108   
BiosReleaseDate = 03/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     2800
CurrentSpeed: 2806
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080511-14476-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug  5 17:38:45.925 2011 (GMT-4)
System Uptime: 0 days 0:02:41.829
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79c8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`057274e0 fffff880`03c399c8 00000000`00000000 00000000`00000002
BiosVersion = 0108   
BiosReleaseDate = 03/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     2800
CurrentSpeed: 2806
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080511-14367-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug  5 17:35:13.697 2011 (GMT-4)
System Uptime: 0 days 0:01:11.711
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79c8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`090634e0 fffff880`03f969c8 00000000`00000000 00000000`00000002
BiosVersion = 0108   
BiosReleaseDate = 03/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     2800
CurrentSpeed: 2806
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080511-14804-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug  5 07:10:55.729 2011 (GMT-4)
System Uptime: 0 days 0:06:11.744
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79c8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`09810010 fffff880`043769c8 00000000`00000000 00000000`00000002
BiosVersion = 0108   
BiosReleaseDate = 03/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     2800
CurrentSpeed: 2806
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080411-14336-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Aug  4 17:59:34.476 2011 (GMT-4)
System Uptime: 0 days 0:56:23.491
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`092df4e0 fffff880`04361c80 00000000`00000000 00000000`00000002
BiosVersion = 0108   
BiosReleaseDate = 03/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     2800
CurrentSpeed: 2806
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080211-12292-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug  2 19:19:59.011 2011 (GMT-4)
System Uptime: 0 days 2:19:13.025
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`090d24e0 fffff880`04206c80 00000000`00000000 00000000`00000002
BiosVersion = 0108   
BiosReleaseDate = 03/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     2800
CurrentSpeed: 2806
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080211-11762-01.dmp]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug  2 16:59:39.992 2011 (GMT-4)
System Uptime: 0 days 0:01:02.007
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0629d4e0 fffff880`0404ec80 00000000`00000000 00000000`00000002
BiosVersion = 0108   
BiosReleaseDate = 03/23/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     2800
CurrentSpeed: 2806
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  

by jcgriff2     
             
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Old 08-10-2011, 06:05 PM   #5
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Hmmm, I was looking over my reliability history, and I was reviewing some audio recording/mixing software that I recently installed/updated (adobe audition and guitar rig 2, along with cubase which was eventually uninstalled). While doing so, I found something interesting. For whatever reason, these programs made me install an older version of Microsoft Visual C++ (2005 to be particular). Could this possibly be causing a conflict with previous installations of this? I just checked window's list of programs, and it actually has 3 versions of 2005, along with 2008 and 2010, listed under it. Could all of these programs be conflicting with each other, causing the video card drivers to crash?

Also, I noticed that there are traces of a "video hardware error" all of the way back to 7/06/2011; however, there are only about 2 of them until the huge number of them after August 2nd. Furthermore, I do not remember experiencing/observing any BSOD's or crashes on these earlier dates.

Finally, in terms of that date above, it is interesting to note that, after I graduated college around 5/15/2011, I took this PC back home, and it was not set up again until I moved yet again to my current location on 7/02/2011. While I highly doubt this, do you think that I could have damaged my video card somehow while moving? I really can't see how that could have happened; I've moved my old PC back and forth between college for about 4 years, and it's still running perfectly. I even had to transport it through snow.
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Old 08-10-2011, 06:50 PM   #6
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I would edit this thread, but the forums aren't letting me at the moment :|. Anyways, I did some google searching, and it seems that uninstalling some C++ versions has fixed other people's similar atikmpag.sys errors and BSOD's. Do you think that this is the cause of it, and, if so, which one would you suggest uninstalling?
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Old 08-12-2011, 09:02 PM   #7
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Quote:
Originally Posted by TurbulentSolace View Post
.... For whatever reason, these programs made me install an older version of Microsoft Visual C++ (2005 to be particular). Could this possibly be causing a conflict with previous installations of this? I just checked window's list of programs, and it actually has 3 versions of 2005, along with 2008 and 2010, listed under it. Could all of these programs be conflicting with each other, causing the video card drivers to crash?
Possible, but unlikely.

A lot of apps require the Microsoft Visual C++ 2005 Redistributable / 2008/10 to be installed. The Resdistributable basically consists of DLLs needed by the apps and removing them can break the associated app.


Quote:
Originally Posted by TurbulentSolace View Post
Also, I noticed that there are traces of a "video hardware error" all of the way back to 7/06/2011; however, there are only about 2 of them until the huge number of them after August 2nd. Furthermore, I do not remember experiencing/observing any BSOD's or crashes on these earlier dates.
These 2 earlier video related entries may have been 0x117 "Live Kernel Events" = very similar to the 0x116 BSODs. Both are video TDR timeouts. 0x117 = the video driver is able to ultimately reset; 0x116 BSOD = it does not... BSODs.

You may find memory dumps from the 0x117's - C:\Windows\LiveKernelReports\WATCHDOG

However, they will only tell us that you experienced a 0x117 event.


Quote:
Originally Posted by TurbulentSolace View Post
Finally, in terms of that date above, it is interesting to note that, after I graduated college around 5/15/2011, I took this PC back home, and it was not set up again until I moved yet again to my current location on 7/02/2011. While I highly doubt this, do you think that I could have damaged my video card somehow while moving? I really can't see how that could have happened; I've moved my old PC back and forth between college for about 4 years, and it's still running perfectly. I even had to transport it through snow.
It is possible. You mentioned that the video card was ~10 months old. What happened to the old card?


Quote:
Originally Posted by TurbulentSolace View Post
I would edit this thread, but the forums aren't letting me at the moment :|. Anyways, I did some google searching, and it seems that uninstalling some C++ versions has fixed other people's similar atikmpag.sys errors and BSOD's. Do you think that this is the cause of it, and, if so, which one would you suggest uninstalling?
I can't say the Redistributables are not involved with 100% certainty. Check the Reliability Monitor to see which version installed with which app. Removing the Redistributable will break the app, so uninstall the app. It's more likely the associated app is involved rather than the Redistributables.

When did the new ATI drivers come in?

Regards. . .

jcgriff2

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Old 08-12-2011, 10:25 PM   #8
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I was interested in reading up on other's issues while waiting for someone to help me resolve my own when i came upon this thread which caught my eye when i read xfx ati 5870 hd 1 gb ram.

I have this exact card make and model along with the exact same issues you've been having. while playing games my application will also go black and return after a few seconds, when im not playing games (desktop) it will also freeze up only to return after a few seconds with a bubble in the bottom corner advising me that my video drivers failed and have successfully restarted.

That is, until the most latest driver update. I've yet to come across the issue which would have undoubtedly have happened already. Ofcourse I'm not sure that the issue hasn't spawned into a worse case as I am here also for random bsods, so im hesitant to say that the issue is resolved on the video side. That being said I'd be more then willing to help you cross reference your video card off if i can.
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