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DRIVER_POWER_STATE_FAILURE every few days, when attempting to restart

This is a discussion on DRIVER_POWER_STATE_FAILURE every few days, when attempting to restart within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. My PC works fine for most of the time. I'm able to add/remove devices, play games, restart, shutdown, etc. But


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Old 02-25-2020, 09:57 PM   #1
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My PC works fine for most of the time. I'm able to add/remove devices, play games, restart, shutdown, etc. But every once in a while these things will just fail. Usually once every 3 or 4 days or so. So say for example I'll play Rocket League, and then one day it just won't launch (Not Responding...) and then I'll try relaunching Steam, and Steam refuses to start. Then I'm unable to safely remove any peripherals, they'll get stuck on "Removing device..." things like this. When those happen (Those small little failures) and only when those happen, when attempting to restart, I end up having to wait 5-10 minutes on the blue "Restarting" screen, and then eventually get the BSOD that says "Windows ran into a problem... We're restarting for you... DRIVER_POWER_STATE_FAILURE" And then it restarts. This is really annoying and can't be good for my PC, right?

So I've assumed that this must have something to do with drivers? I'm not experienced in this field at all. Built this PC a year ago and only installed the main drivers I thought I had to by going to my motherboard manufacturer's website, and my GPU/CPU manufacturer's website and downloading/installing all of those. I forget when this issue started happening but since it has, I went into device manager and 'Right Click > Update Driver > Search online for drivers' for literally every single item in the list. A few of them did have updates. Then I installed IOBit Driver Booster PRO and had 16 drivers updated using that program. This problem is still happening and I have no idea why. Someone suggested that I updated my BIOS/UEFI and I have absolutely no idea how to begin to do that.

ท OS: Windows 10, 8.1, 8, 7 or Vista? Windows 10
ท x86 (32-bit) or x64? 64 bit
ท What was the original installed OS on the system? Windows 10
ท Full Retail Version

ท Approximate age of system hardware: Built in March 2019
ท Approximate age of OS installation: March 2019
ท Have you re-installed the OS: Yes. Once. In an attempt to fix this issue
ท CPU: AMD Ryzen 3 2200G 3.5 GHz Quad-Core Processor
ท Video Card: Gigabyte Radeon RX 570 4 GB Gaming 4G
ท MotherBoard: ASRock B450M PRO4 Micro ATX AM4
ท Power Supply: Corsair CXM 450 W 80+ Bronze Certified Semi-modular ATX

Originally posted about this issue in the Win10 forums here
https://www.techsupportforum.com/for...s-1240380.html
And they told me to try to come here.
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Old 02-26-2020, 02:08 AM   #2
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Hi Rockafeller,

Please follow https://www.techsupportforum.com/for...ta-452654.html to provide us with the necessary information.
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Old 02-26-2020, 11:58 AM   #3
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My PC works fine for most of the time. I'm able to add/remove devices, play games, restart, shutdown, etc. But every once in a while these things will just fail. Usually once every 3 or 4 days or so. So say for example I'll play Rocket League, and then one day it just won't launch (Not Responding...) and then I'll try relaunching Steam, and Steam refuses to start. Then I'm unable to safely remove any peripherals, they'll get stuck on "Removing device..." things like this. When those happen (Those small little failures) and only when those happen, when attempting to restart, I end up having to wait 5-10 minutes on the blue "Restarting" screen, and then eventually get the BSOD that says "Windows ran into a problem... We're restarting for you... DRIVER_POWER_STATE_FAILURE" And then it restarts. This is really annoying and can't be good for my PC, right?

So I've assumed that this must have something to do with drivers? I'm not experienced in this field at all. Built this PC a year ago and only installed the main drivers I thought I had to by going to my motherboard manufacturer's website, and my GPU/CPU manufacturer's website and downloading/installing all of those. I forget when this issue started happening but since it has, I went into device manager and 'Right Click > Update Driver > Search online for drivers' for literally every single item in the list. A few of them did have updates. Then I installed IOBit Driver Booster PRO and had 16 drivers updated using that program. This problem is still happening and I have no idea why. Someone suggested that I updated my BIOS/UEFI and I have absolutely no idea how to begin to do that.

ท OS - Windows 10, 8.1, 8, 7 or Vista? Windows 10
ท x86 (32-bit) or x64 ? 64bit
ท What was the original installed OS on the system? Windows 10
ท Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full Retail Version
ท Approximate age of system (hardware) 1 Year
ท Approximate age of OS installation (if you know) 1 Year
ท Have you re-installed the OS? Just did a "Reset This PC" option in Settings, once, in an attempt to fix this issue

ท CPU - AMD Ryzen 3 2200G 3.5 GHz Quad-Core Processor
ท Video Card - Gigabyte Radeon RX 570 4 GB Gaming 4G
ท MotherBoard (if NOT a laptop) - ASRock B450M PRO4 Micro ATX AM4
ท Power Supply - brand & wattage (if NOT a laptop) - Corsair CXM 450 W 80+ Bronze Certified Semi-modular ATX

ท System Manufacturer - Me? I built it.
ท Exact model number (if laptop, check label on bottom) - Don't know, it's Desktop.

Laptop or Desktop? Desktop.
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (1.01 MB, 5 views)
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Old 02-26-2020, 12:05 PM   #4
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Quote:
Originally Posted by axe0 View Post
Hi Rockafeller,

Please follow https://www.techsupportforum.com/for...ta-452654.html to provide us with the necessary information.
Sorry, I'll mark this thread as solved, and make a new post with an attatchment this time.
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Old 02-26-2020, 01:08 PM   #5
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Pleaes do not go making any further threads post the results info in this thread, keeping a clear concise history of events is easier for all if there is just 1 thread running for the issue.
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Old 02-26-2020, 01:36 PM   #6
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Sorry Joe, I should have mentioned that I merged his threads. Post 4 was submitted before I merged.
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Old 02-26-2020, 02:50 PM   #7
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The only diver I see listed in the dumps listed as a possible cause is the Xbox controller driver xusb22.sys you can check for updates here> https://beta.support.xbox.com/help/g...for-windows-10 but any updates should come through the Win10 update system automatically.

Have you added any new USB devices recently?

ScpVBus.sys Sun May 5 14:31:26 2013 is another driver of concern only because of it's age and lack of support > https://forums.pcsx2.net/Thread-XInp...6161#pid186161

If you are not using a DS3/4 device any longer uninstall it.





Code:
Debug session time: Mon Feb 24 16:37:35.079 2020 (UTC - 5:00)
Loading Dump File [C:\BSOD APP\SysnativeBSODApps\022420-7875-01.dmp]
Built by: 18362.1.amd64fre.19h1_release.190318-1202
System Uptime: 0 days 17:23:57.761
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+76 )
BugCheck 1000009F, {4, 12c, ffffe78f4efe2040, ffffe487dd0298e0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffe78f4efe2040, The thread currently holding on to the Pnp lock.
Arg4: ffffe487dd0298e0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_STACKPTR_ERROR_nt!KiSwapContext
BiosVersion = P1.60
BiosReleaseDate = 11/05/2018
SystemManufacturer = To Be Filled By O.E.M.
BaseBoardManufacturer = ASRock
SystemProductName = To Be Filled By O.E.M.
BaseBoardProduct = B450M Pro4
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Debug session time: Sat Feb 22 12:49:39.306 2020 (UTC - 5:00)
Loading Dump File [C:\BSOD APP\SysnativeBSODApps\022220-7531-01.dmp]
Built by: 18362.1.amd64fre.19h1_release.190318-1202
System Uptime: 0 days 20:25:33.987
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+76 )
BugCheck 1000009F, {4, 12c, ffffb00194e19040, fffff889f20458e0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffb00194e19040, The thread currently holding on to the Pnp lock.
Arg4: fffff889f20458e0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_STACKPTR_ERROR_nt!KiSwapContext
BiosVersion = P1.60
BiosReleaseDate = 11/05/2018
SystemManufacturer = To Be Filled By O.E.M.
BaseBoardManufacturer = ASRock
SystemProductName = To Be Filled By O.E.M.
BaseBoardProduct = B450M Pro4
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Debug session time: Tue Feb 18 13:28:13.943 2020 (UTC - 5:00)
Loading Dump File [C:\BSOD APP\SysnativeBSODApps\021820-6546-01.dmp]
Built by: 18362.1.amd64fre.19h1_release.190318-1202
System Uptime: 1 days 18:42:45.878
Probably caused by : xusb22.sys
BugCheck 1000009F, {4, 12c, ffffda0cef704040, ffff978fbda298e0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffda0cef704040, The thread currently holding on to the Pnp lock.
Arg4: ffff978fbda298e0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_STACKPTR_ERROR_IMAGE_xusb22.sys
BiosVersion = P1.60
BiosReleaseDate = 11/05/2018
SystemManufacturer = To Be Filled By O.E.M.
BaseBoardManufacturer = ASRock
SystemProductName = To Be Filled By O.E.M.
BaseBoardProduct = B450M Pro4
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Debug session time: Fri Feb  7 12:27:13.738 2020 (UTC - 5:00)
Loading Dump File [C:\BSOD APP\SysnativeBSODApps\020720-9859-01.dmp]
Built by: 18362.1.amd64fre.19h1_release.190318-1202
System Uptime: 3 days 21:35:40.275
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+76 )
BugCheck 1000009F, {4, 12c, ffffd10a4449c040, fffff807568678e0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffd10a4449c040, The thread currently holding on to the Pnp lock.
Arg4: fffff807568678e0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_STACKPTR_ERROR_nt!KiSwapContext
BiosVersion = P1.60
BiosReleaseDate = 11/05/2018
SystemManufacturer = To Be Filled By O.E.M.
BaseBoardManufacturer = ASRock
SystemProductName = To Be Filled By O.E.M.
BaseBoardProduct = B450M Pro4
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
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Old 02-26-2020, 03:42 PM   #8
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No problem DJ.
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Old 02-26-2020, 10:26 PM   #9
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Please upload the file C:\Windows\MEMORY.dmp to dropbox, onedrive, google drive or any other similar service and post a share link.
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Old 02-27-2020, 04:34 PM   #10
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Quote:
Originally Posted by joeten View Post
Pleaes do not go making any further threads post the results info in this thread, keeping a clear concise history of events is easier for all if there is just 1 thread running for the issue.
My apologies. Tried to edit my original post to add the attachment and it wouldn't let me edit it

Quote:
Originally Posted by Wrench97 View Post
The only diver I see listed in the dumps listed as a possible cause is the Xbox controller driver xusb22.sys you can check for updates here> https://beta.support.xbox.com/help/g...for-windows-10 but any updates should come through the Win10 update system automatically.

Have you added any new USB devices recently?

ScpVBus.sys Sun May 5 14:31:26 2013 is another driver of concern only because of it's age and lack of support > https://forums.pcsx2.net/Thread-XInp...6161#pid186161

If you are not using a DS3/4 device any longer uninstall it.
My USB devices are my mouse, wireless keyboard, and PS3 controller.

Ah, alright. This MUST be the issue. I use a PS3 controller to play games on my computer, and I use this ScpDriver to trick the PC into thinking it is an Xbox controller (Because PS3 has no Windows support) and clearly it must be outdated now.. looks like it's from 2011?!?!

So I guess I will have to uninstall this ScpDriver. What's the best way to make sure it's completely uninstalled? Can I just use the original program, ie this here:



This is how I installed it in the first place. Once I uninstall here, the issue should no longer happen, right?

I guess I will have to find a different method for using my PS3 controller. Hopefully there are more updated programs out there. I've tried using a PS4 controller and I hate it.

Quote:
Originally Posted by axe0 View Post
Please upload the file C:\Windows\MEMORY.dmp to dropbox, onedrive, google drive or any other similar service and post a share link.
https://drive.google.com/open?id=1R6...v5sRjE74FJ42b-
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Old 02-27-2020, 11:49 PM   #11
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uninstall it as a test if the problem goes away you know what it was if the problem persists reinstall it.
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Old 02-28-2020, 01:56 AM   #12
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It appears you uploaded a shortcut to the memory dump, a shortcut works only on your computer because it points to a local file that is only present on your computer.

Please do the following in an elevated command prompt
Code:
copy %windir%\MEMORY.dmp %userprofile%\Desktop
After running the above command the memory dump should be copied to your desktop, please upload the memory dump on your desktop to onedrive and post a share link.
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