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Crashes coming out of sleep

This is a discussion on Crashes coming out of sleep within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. ASUS x551mav pc laptop win8.1: Everything fine until Samsung 860evo 500GB SSD installed. After new SSD, everything also fine, except


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Old 04-26-2020, 11:49 AM   #1
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ASUS x551mav pc laptop win8.1: Everything fine until Samsung 860evo
500GB SSD installed. After new SSD, everything also fine, except when putting pc to sleep, which it seems to enter correctly; upon wake from sleep via trackpad or keyboard press: Unsuccessful awake. Sometimes BSOD, but usually black screen with pointer cursor only. Cursor is controllable by trackpad but does nothing. Keyboard does nothing. Must perform power button shutdown to exit situation, and upon complete reboot all ok until manually entering sleep again.
BIOS: disabled rapid start. ADVANCED POWER SETTINGS: hdd turn off=never,
hibernate = disabled, pci link state pwr mgmt=off. All tests of SSD with Samsung Magician and with Seagate SeaTools are A-OK. S.M.A.R.T. = 100% fine. Never a problem in the past with 5400 2.5" SATA hdd that came with the pc. Any suggestions??? Thanks.
=========================================== =
OS - Windows 10, 8.1, 8, 7 or Vista? --- 8.1
x86 (32-bit) or x64 ? --- X64
What was the original installed OS on the system? --- 8.1
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? --- OEM
Approximate age of system (hardware) --- 5 YEARS
Approximate age of OS installation (if you know) --- 5 YEARS
Have you re-installed the OS? --- NO
CPU --- CELERON N2840
Video Card --- no discreet
MotherBoard (if NOT a laptop)
Power Supply - brand & wattage (if NOT a laptop)
System Manufacturer --- ASUS
Exact model number (if laptop, check label on bottom) --- X551 MAV
Laptop or Desktop? --- LAPTOP
============================================
Attached Files
File Type: txt Jcgriff2Log.txt (10.2 KB, 8 views)
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Old 04-26-2020, 12:18 PM   #2
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Hi, and welcome to TSF.

You didn't run the file collection app properly. Please go through the instructions and try again.
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Old 04-26-2020, 12:57 PM   #3
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can you assist me? running the app, all that downloaded was a zipped folder. after unzipping, I see all the .dmp files= many, and, the jcgriff2 file which is requested in the instructions. Is there a way to upload the folder, which seems to contain what you need?
Did I not send you the correct file??
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Old 04-26-2020, 01:56 PM   #4
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You're not supposed to unzip it.

Just attach the zip to your next post.

Edit; Also, please answer the questions at #4 in the instructions.
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Old 04-26-2020, 02:12 PM   #5
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oops...!

also, #4 was answered.

Thanks.

again:
----------------
OS - Windows 10, 8.1, 8, 7 or Vista? --- 8.1
x86 (32-bit) or x64 ? --- X64
What was the original installed OS on the system? --- 8.1
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? --- OEM
Approximate age of system (hardware) --- 5 YEARS
Approximate age of OS installation (if you know) --- 5 YEARS
Have you re-installed the OS? --- NO
CPU --- CELERON N2840
Video Card --- no discreet
MotherBoard (if NOT a laptop)
Power Supply - brand & wattage (if NOT a laptop)
System Manufacturer --- ASUS
Exact model number (if laptop, check label on bottom) --- X551 MAV
Laptop or Desktop? --- LAPTOP
Attached Files
File Type: zip Jcgriff2Log.zip (2.7 KB, 9 views)
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Old 04-26-2020, 04:47 PM   #6
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Quote:
Originally Posted by sutton555 View Post
can you assist me? running the app, all that downloaded was a zipped folder. after unzipping, I see all the .dmp files= many, and, the jcgriff2 file which is requested in the instructions.
That first zipped file is what you need to upload, the one with the .dmp files. Re-run the app, don't unzip, just upload the whole zip.
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Old 04-27-2020, 11:47 AM   #7
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Hi Sutton555,

As others have explained, the sysnative bsod collector app creates a zip file that you can upload. This zip file contains all files needed to look into your issue. This zip file has a lot of files, but looking into crashes requires more information from a system than most would think or expect. It's not just dump files or a few text files containing little information about a dump (bluescreenviewer), it's also event logs, information about the hardware your computer has, information about Windows, error logs, installed programs related to any drivers found in dumps, etc.

As I mentioned, the files generated and put into a zip file are needed for analysis to properly assist.

Please upload the zip file generated by the sysnative bsod collector app.
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Old 04-27-2020, 01:25 PM   #8
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I assume this is what you want. The wording of #3 in the instructions misled me. Thanks for your patience.
--------------------------------------------
OS - Windows 10, 8.1, 8, 7 or Vista? --- 8.1
x86 (32-bit) or x64 ? --- X64
What was the original installed OS on the system? --- 8.1
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? --- OEM
Approximate age of system (hardware) --- 5 YEARS
Approximate age of OS installation (if you know) --- 5 YEARS
Have you re-installed the OS? --- NO
CPU --- CELERON N2840
Video Card --- no discreet
MotherBoard (if NOT a laptop)
Power Supply - brand & wattage (if NOT a laptop)
System Manufacturer --- ASUS
Exact model number (if laptop, check label on bottom) --- X551 MAV
Laptop or Desktop? --- LAPTOP
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (3.39 MB, 12 views)
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Old 05-21-2020, 03:01 PM   #9
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Bump please.


Copy of message from OP.


Quote:
HI !!
On 4/27 I submitted my question in its revised form according to your helpful instructions. I have heard nothing back since that date. Did the analysts receive the question and if so, what is the usual wait time for a response? The thread is entitled: "Crashes coming out of sleep" opened on 4/26. Thank You.
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Old 05-23-2020, 12:25 PM   #10
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Just wondering if the analysts or anyone else has any ideas on this issue.
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Old 05-23-2020, 12:40 PM   #11
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Device Manager>Keyboard>Right click HID Keyboard Device>Properties>Power Management>Allow this device to wake computer. Do the same for the mouse.
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