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This is a discussion on Crashes and Freezes within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. I am unable to find the zip file after running the BSOD. It is not located in my Documents. Is


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Old 02-16-2020, 07:14 PM   #1
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I am unable to find the zip file after running the BSOD. It is not located in my Documents. Is there another location or another way I can find them?

I use my laptop for college only and every since I bought it, it has freezes every now and again. Now after an update it Blue Screened me and keeps doing it.

I have:

Inspiron 7375
Desktop-MESGEH1
AMD Ryzen 5 2500U with Radeon Vega Mobile
Gfx 2.00 GHz
Installed Ram: 8.00 GB (7.64 GB usable)
Device ID: 8436E2F3-A467-41CA-....
Product ID: 00325-....
System type: 64-bit operating system, x64-based processor
Pen and Touch: Touch support with 10 touchpoints

If there is any more information needed please let me know, and how to retrieve the zip file. Thank you.


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Old 03-13-2020, 10:36 PM   #2
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Please follow the instructions here https://www.techsupportforum.com/for...ml#post2545708 to the letter and provide the requested information in your next reply. Do not create a new thread, just post the answers to asked questions and attach the requested file on this thread. Please answer all asked questions the best way you can.
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