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This is a discussion on Computer Crashing / Frozen in Sleep Mode within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi, I've been posting on another forum for a few weeks trying to solve a problem where my computer restarts


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Old 03-08-2016, 01:55 PM   #1
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Join Date: Apr 2006
Posts: 136
OS: Windows 10 64 Bit



Hi,

I've been posting on another forum for a few weeks trying to solve a problem where my computer restarts itself (or just freezes since I turned off auto-restart) in sleep mode. It never crashes when I'm using it - it's only when I come back to it after several hours that I find it unresponsive and unable to be awoken. Prior to turning off auto-restart, when I would come back, it would have restarted. I don't know what's causing it, and since there is no actual BSOD that I SEE, I can't troubleshoot on my own!

Through the other forum, I have updated all my drivers, BIOS, uninstalled McAfee, done a clean boot, etc. Nothing has worked, so they sent me to you.

https://www.techsupportforum.com/foru...ml#post6942658

I've attached the two requested files.

ท OS - Windows 10 Home factory/pre-installed
ท 64 bit
ท Approximate age of system (hardware): less than a year
ท Approximate age of OS installation (if you know): less than a year
ท Have you re-installed the OS? no

Laptop
ท Processor: Intel Core i5-5200U CPU @2.20Ghz with 4 GB RAM
ท Video Card (I'm not sure how to find this! Intel HD Graphics 5500...?)

ท System Manufacturer: HP
ท Exact model number: 360 Spectre (13-4000ne)

Thanks!
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (3.42 MB, 172 views)
File Type: zip ResourcePerf Report 8MAR2016.zip (181.3 KB, 100 views)
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Old 03-08-2016, 02:49 PM   #2
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jcgriff2's Avatar

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Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Hi. . .

You may not see the BSODs, but they are occurring - 22 of them so far since Windows 10 was installed on 19 December 2015.

The BSODs started within 24 hours of installing Windows 10 on 19 December. This tells me that you're more than likely dealing with unknown hardware failure of some kind. However, there is a slim chance that it could be a driver issue. Unfortunately, the dumps are incapable of telling us the exact piece of hardware that is failing.

2 of the BSODs occurred in December 2015. One of them listed your Intel wifi driver as the probable cause -
Code:
Netwbw02.sys Thu Apr 16 08:33:36 2015 (552FAC20)
Your wifi adapter is listed as "Intel(R) Dual Band Wireless-AC 7265".

Check for a driver update - (if you have not already done so -- I read your other thread) -

https://www.sysnative.com/drivers/dr...d=NETwbw02.sys

The other 20 dumps were nearly identical to each other, all with the same bugcheck -

0x7e (0xc0000005,,,) thread threw an exception. The exception = 0xc0000005 = memory access violation

The probable cause on all 20 dumps from 2016 was the same - Intel graphics -
Code:
igdkmd64.sys Mon Dec 21 23:25:12 2015 (5678D0A8)
The Intel graphics driver is from December 2015 (so it's pretty new) and needs to be updated, but I doubt that you'll be able to find an updated driver -
https://www.sysnative.com/drivers/dr...d=igdkmd64.sys

Interestingly, there were no BSODs in January. The 20 BSODs all occurred in February and March 2016.

System freezing is a hardware issue and something that I unfortunately can't help with as I am not a hardware expert and don't have much experience with hardware. I sit squarely on the software side of the fence.

Furthermore, the dumps revealed an issue with the Intel graphics driver and did not hint at any drivers or issues related to sleep or hibernation -- so I'm not sure what the cause of your problems related to sleep are.

Did you use the McAfee removal tool to remove McAfee?

Uninstallers (removal tools) for common Windows antivirus softwareโ€”ESET Knowledgebase

The BSODs could be a compatibility issue with your system's hardware and Windows 10; not sure. It's very odd to see BSODs naming Intel graphics because it's part of the chipset drivers.

I wish that I had more answers and a definite resolution for you.

I noticed that you posted the system's age at just less than 1 year old. I suggest that you give serious consideration to calling the system manufacturer's support desk and bug them to death to get this system fixed under warranty, otherwise you'll be dealing with BSODs and God knows what else for as long as you own this system.

What was the original OS installed on the systems and did you have the same problems with it?

Why was Windows 10 installed in December? Was this when you upgraded to Windows 10?

Regards. . .

jcgriff2

`

EDIT: What other forum(s) have you been dealing with? Do you have links to the threads? I'd like to take a look at them to see what has been done thus far.


BSOD DUMP SUMMARY
Code:
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020316-6500-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Tue Feb  2 23:04:27.751 2016 (UTC - 5:00)
System Uptime: 1 days 10:51:05.493
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`6086514d ffffd000`24939738 ffffd000`24938f50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021116-10546-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Thu Feb 11 04:58:45.728 2016 (UTC - 5:00)
System Uptime: 5 days 21:28:31.473
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`a590514d ffffd000`2630b738 ffffd000`2630af50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021416-6125-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Sat Feb 13 21:36:34.838 2016 (UTC - 5:00)
System Uptime: 0 days 2:42:44.581
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`ec55514d ffffd000`231d1738 ffffd000`231d0f50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021416-7328-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Sat Feb 13 18:52:55.312 2016 (UTC - 5:00)
System Uptime: 2 days 9:05:40.054
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`39d0514d ffffd000`2b277738 ffffd000`2b276f50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021516-6140-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Sun Feb 14 17:05:09.686 2016 (UTC - 5:00)
System Uptime: 0 days 19:27:54.428
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`931f514d ffffd000`2335e738 ffffd000`2335df50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021616-6140-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Mon Feb 15 18:16:46.188 2016 (UTC - 5:00)
System Uptime: 1 days 1:10:51.930
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`929f514d ffffd000`247c6738 ffffd000`247c5f50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021716-6875-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Wed Feb 17 12:28:51.124 2016 (UTC - 5:00)
System Uptime: 0 days 2:49:11.868
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`3e52514d ffffd000`3101e738 ffffd000`3101df50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021716-6937-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Tue Feb 16 14:10:41.480 2016 (UTC - 5:00)
System Uptime: 0 days 19:53:10.221
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`2d26514d ffffd000`2cde0738 ffffd000`2cddff50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\022016-6187-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Sat Feb 20 14:07:43.759 2016 (UTC - 5:00)
System Uptime: 1 days 12:36:03.500
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`dcd7514d ffffd000`21ee3738 ffffd000`21ee2f50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\022116-5671-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Sat Feb 20 17:25:46.018 2016 (UTC - 5:00)
System Uptime: 0 days 2:51:53.761
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`3668514d ffffd000`25b79738 ffffd000`25b78f50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\022116-6218-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Sun Feb 21 07:56:19.823 2016 (UTC - 5:00)
System Uptime: 0 days 2:43:26.563
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`db71514d ffffd000`2cd4b738 ffffd000`2cd4af50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\022216-5593-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Mon Feb 22 11:51:19.849 2016 (UTC - 5:00)
System Uptime: 0 days 10:06:34.590
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`51ae514d ffffd000`9f546738 ffffd000`9f545f50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\022716-5531-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Sat Feb 27 07:01:08.130 2016 (UTC - 5:00)
System Uptime: 0 days 17:52:52.871
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`38a4514d ffffd000`27e54738 ffffd000`27e53f50
BiosVersion = F.2F
BiosReleaseDate = 12/15/2015
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030216-5468-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Mon Feb 29 17:23:37.646 2016 (UTC - 5:00)
System Uptime: 2 days 0:49:05.388
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`8e83514d ffffd000`56d1a738 ffffd000`56d19f50
BiosVersion = F.31
BiosReleaseDate = 01/15/2016
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030416-6093-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Thu Mar  3 18:32:38.567 2016 (UTC - 5:00)
System Uptime: 1 days 4:10:26.308
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`56be514d ffffd000`267cd738 ffffd000`267ccf50
BiosVersion = F.31
BiosReleaseDate = 01/15/2016
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030516-5406-01.dmp]
Built by: 10586.122.amd64fre.th2_release_inmarket.160222-1549
Debug session time: Sat Mar  5 09:13:30.432 2016 (UTC - 5:00)
System Uptime: 0 days 2:36:54.172
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`4a01514d ffffd000`24aef738 ffffd000`24aeef50
BiosVersion = F.31
BiosReleaseDate = 01/15/2016
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030516-8640-01.dmp]
Built by: 10586.122.amd64fre.th2_release_inmarket.160222-1549
Debug session time: Sat Mar  5 06:29:05.561 2016 (UTC - 5:00)
System Uptime: 1 days 1:53:06.302
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`3e50514d ffffd000`2744d738 ffffd000`2744cf50
BiosVersion = F.31
BiosReleaseDate = 01/15/2016
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030716-5406-01.dmp]
Built by: 10586.122.amd64fre.th2_release_inmarket.160222-1549
Debug session time: Mon Mar  7 11:07:42.330 2016 (UTC - 5:00)
System Uptime: 0 days 2:37:50.067
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`602c514d ffffd000`231be738 ffffd000`231bdf50
BiosVersion = F.31
BiosReleaseDate = 01/15/2016
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030716-5500-01.dmp]
Built by: 10586.122.amd64fre.th2_release_inmarket.160222-1549
Debug session time: Sun Mar  6 17:08:45.111 2016 (UTC - 5:00)
System Uptime: 1 days 5:04:58.850
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`5f2c514d ffffd000`33217738 ffffd000`33216f50
BiosVersion = F.31
BiosReleaseDate = 01/15/2016
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030816-5843-01.dmp]
Built by: 10586.122.amd64fre.th2_release_inmarket.160222-1549
Debug session time: Tue Mar  8 11:33:03.107 2016 (UTC - 5:00)
System Uptime: 0 days 4:46:41.845
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23514d )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_igdkmd64!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`4969514d ffffd000`21bf0738 ffffd000`21beff50
BiosVersion = F.31
BiosReleaseDate = 01/15/2016
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Spectre x360 Convertible 13 
MaxSpeed:     2200
CurrentSpeed: 2195
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
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Old 03-09-2016, 01:19 PM   #3
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I will look to see if my warranty includes the country I'm in.

You're right that nothing was a problem until February. There were a few updates at that time, and I started having a lot of problems with Adobe Acrobat crashing. I have an old Acrobat Pro license that I keep trying to use, but I just assumed it wasn't compatible with Win10. So the program kept crashing and resetting the default PDF program to something else. Then the computer started crashing. Could they in any way be related? Maybe I'll uninstall Adobe?

As for the Intel graphics driver, the link you shared does show some updated intel graphics drivers for 2016, but I do not know how to know which one to download for my particular computer. Should I try to update the driver? If so, how?

I also thought the computer came with Windows 10. But I may be mistaken. I've updated a lot of computers with Win10. I thought this one came with it pre-installed but I suppose not... I never had a problem until about a month ago though.
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Old 03-09-2016, 01:33 PM   #4
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Thumbs Up

https://www.techsupportforum.com/foru...ml#post6944418



Thank you,
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Old 03-09-2016, 02:43 PM   #5
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You can try the driver update -- be sure to create a system restore point first.

Regards. . .

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Old 03-12-2016, 01:46 AM   #6
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I updated the graphics driver to one from February. It's still crashing...

Other ideas? Or do I need to pursue the warranty? This may require me flying to another country unfortunately... so any other ideas welcome...

In the meantime, I'll see if my warranty is valid outside the country I bought the computer in.
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Old 03-12-2016, 10:29 AM   #7
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Warranty at this point is the only sensible thing to do, I think.

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Old 03-13-2016, 11:11 AM   #8
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Ok, I will check with HP.

In the meantime, I set up the computer to go to sleep within 10 minutes of idle time, and it hasn't crashed since. The restart issue has something to do with it sitting idle for long periods... I don't understand it!

Thanks everyone!!
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Old 03-13-2016, 11:51 AM   #9
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I do think that HP is your best bet at this time, otherwise you will likely go through a literal hell for the remainder of this system's life.

Good luck to you.

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Old 03-21-2016, 09:36 AM   #10
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I have two Win 10 computers that are having problems. One a desktop (custom built) and the other a new Acer Laptop. Both were upgraded from Win 7 to Win 10. Both if left to go to sleep cannot be woken up, they must be booted. Both when they go to sleep or are shut down turn the monitor off but are still operating. The desktop unit fans are ruining and the drives are spinning. So, what I have done with both is to prevent them from going to sleep. I allow the monitor to go down but nothing else. When I shut down I wait for the system to go as far down as it will, then I hold the power button down to fully shut down. I have tried as many things from forums and searches on the net, but nothing has helped. One of these is Win 10 home and the other is Win 10 Pro. Drivers are up to date on both.

I do have another laptop that is working fine and it was an up grade also, Win 7 to Win 8 to Win 8.1 and then to Win 10.
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Old 03-21-2016, 10:25 AM   #11
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Quote:
Originally Posted by rongetz View Post
I have two Win 10 computers that are having problems. One a desktop (custom built) and the other a new Acer Laptop. Both were upgraded from Win 7 to Win 10. Both if left to go to sleep cannot be woken up, they must be booted. Both when they go to sleep or are shut down turn the monitor off but are still operating. The desktop unit fans are ruining and the drives are spinning. So, what I have done with both is to prevent them from going to sleep. I allow the monitor to go down but nothing else. When I shut down I wait for the system to go as far down as it will, then I hold the power button down to fully shut down. I have tried as many things from forums and searches on the net, but nothing has helped. One of these is Win 10 home and the other is Win 10 Pro. Drivers are up to date on both.

I do have another laptop that is working fine and it was an up grade also, Win 7 to Win 8 to Win 8.1 and then to Win 10.
You highjacked someone else's thread. In future please start your own thread and post your query there, even if it seems identical to another. Kindly do not make any further posts to this thread until the previous one is moved to its own by a moderator.
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Old 03-22-2016, 09:46 AM   #12
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I have the same problem on one out of 3 windows 10 pro computers. All drivers up to date. When waking, if I leave it on log on screen too long is when this occurs. Hope this helps someone else to diagnose or get Microsoft's attention. Had slightly different issue and changed hard drive to stop after sleep. Helped with that issue.
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Old 03-22-2016, 06:02 PM   #13
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Why not stick in another hard disk and do another clean install - see if that fixes the issue.

Try a windows 7 install - go to obviate either the hardware or the OS - If it happens in both OS then its likely hardware.

If it happens only in windows 10 then likely a driver issue - I have had lots of problems with sleep mode hibernate since windows xp and its usually a bios setting or a driver that needs updated as it doesnt support waking from sleep -There are sometimes settings within the driver itself to set s3-s2-s1 sleep modes!
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Old 03-25-2016, 12:09 PM   #14
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I have tried to PM. but evidently , I have to post a few times. Bottom line, I have had the same problems although one with a dying win7 machine, and the second time with a new machine I built. I joined multiple groups and have nothing but suggestions which don't make sense if I have a new home built machine , with CPU, 16gb Ram, SSD's, etc.. The bottom line is with MS there is an issue with power management of the computer and video cards or chips. The symptoms are freezing, no mouse,. As omendata states problem with hibernate mode, and that is one of the issues, mainly due to Power management. Go to ControlPanel>Pwr Options>preferred plan> change plan settings, turn off display never>computer sleep never> go to advanced settings and change completely. I noticed this problem with any overuse of a video card (I have duals) and with my new settings of no power management, I am no longer having problems. I even contacted NVDIA since there is a unwritten situation with their compatibility of new boards vs old boards, vs new drivers, etc..which also created havoc,since the only older products on my system is the video cards.
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Old 03-26-2016, 06:29 PM   #15
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I didn't notice, but did you disable hybrid sleep. I know that is a common problem and you would have done that by disabling all sleep options. I know I forgot to do that to mine and had the same issue until I remembered to do so.
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Old 03-30-2016, 06:09 AM   #16
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Not sure I noticed in your OP, but if you have an SSD, try updating the firmware if you haven't. I had a similar issue and it was driving me crazy. Updated the firmware and problem gone.

Worth a shot
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Old 03-31-2016, 02:23 AM   #17
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As an FYI , originally tried everything I could think off, but remember the only product that wasn't up to date on my system was the video cards. That is the only reason I mentioned Nvidia drivers and incompatibility with two different Nvidia cards. I have two new SSD's and the firm ware was updated after purchase, changed to latest BIOS on new motherboard, etc..
Can you advise if the power management fix worked.
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Old 05-28-2016, 12:52 AM   #18
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Hi all - it's been a while since I posted. I was waiting to find the time to do a full Windows re-install. I've done that now... and I still have the same problem. In fact, it's worse.

I have attached a series of files:
- Sysnative File Collection
- Event Files for recent crashes

I tried to run the Performance test (perfmon) but it will not produce a report. It just hands on the "checking for 60 seconds" page.

My issue with the warranty is that I bought the laptop in the UAE, I live in Lebanon, and the warranty is apparently only good in the USA. So to take it to a HP repair would require a 15 hour flight OR a $500 round trip UPS shipment of the laptop back to the states for repair (plus the time I'm away from it - at least a month). This is not ideal.

I thought I'd give you guys another shot at helping me. You're way better than HP support!

I should note that I also posted this on my original thread here. I wasn't sure which one was better, but I do not mean to duplicate anyone's time, so I wanted to make you aware.

Thanks!
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (413.8 KB, 111 views)
File Type: zip eventfile28MAY2016.zip (23.4 KB, 29 views)
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Old 05-29-2016, 04:23 AM   #19
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Have you tried my fix? as previously indicated the problem with hibernate mode, and that is one of the issues, mainly due to Power management. Go to ControlPanel>Pwr Options>preferred plan> change plan settings, turn off display never>computer sleep never> go to advanced settings and change completely. I noticed this problem with any overuse of a video card (I have duals) and with my new settings of no power management, I am no longer having problems. Yes, I originally swapped memory, video cards, I have no warranty per se since I purchased everything separately and could not place blame on any of my new components.
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Old 05-29-2016, 09:56 AM   #20
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Yes, thank you. I have the sleep settings turned off. I just went in to check, and even in advanced, they are turned off. It still restarts itself.
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