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BSOD - Windows 7 x64 - 1-week old system

This is a discussion on BSOD - Windows 7 x64 - 1-week old system within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. NOTE-bought new pc just a week ago and till now i have faced this unexpected shutdown twice both during playing


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Old 11-04-2012, 03:07 PM   #1
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NOTE-bought new pc just a week ago and till now i have faced this unexpected shutdown twice both during playing game especially online game..

please help me on this problem and clear me on priority basis that if this problem does not belongs to hardware fault, as if it does i could replace it
(just a week old).

thank you

here is what i got after restart when i got a bluescreen showing dumping physical memory and then rebooted.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88008650361
BCP3: FFFFF88008E529E8
BCP4: FFFFF88008E52250
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110512-23665-01.dmp
C:\Users\GlYpHs\AppData\Local\Temp\WER-39312-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
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dump files are attached below--
Attached Files
File Type: zip Desktop.zip (37.6 KB, 41 views)
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Old 11-04-2012, 03:32 PM   #2
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Hi -

Atheros wifi driver named as probable cause in the lone BSOD -
Code:

athurx.sys                  Wed Apr 20 06:07:45 2011 (4DAEB071)
http://www.sysnative.com/drivers/driver.php?id=athurx.sys

It needs to be updated. Check system manufacturer's support site.

Personally, a week-old system that BSODs - I would return it and demand one with an Intel wifi adapter.

Regards. . .

jcgriff2

`

BSOD SUMMARY

Code:

Debug session time: Sun Nov  4 16:29:18.610 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\110512-23665-01.dmp]
Missing Windows 7 Service Pack 1
Built by: 7600.20738.amd64fre.win7_ldr.100618-1621
System Uptime: 0 days 11:51:39.891
*** WARNING: Unable to verify timestamp for athurx.sys
*** ERROR: Module load completed but symbols could not be loaded for athurx.sys
BugCheck 1000007E, {ffffffffc0000005, fffff88008650361, fffff88008e529e8, fffff88008e52250}
Probably caused by : athurx.sys ( athurx+31361 )
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88008650361, The address that the exception occurred at
Arg3: fffff88008e529e8, Exception Record Address
Arg4: fffff88008e52250, Context Record Address
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_athurx+31361
MaxSpeed:     3400
CurrentSpeed: 3410
BiosVersion = 1204
BiosReleaseDate = 08/07/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

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Old 11-04-2012, 05:32 PM   #3
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Quote:
Originally Posted by jcgriff2 View Post
Hi -

Atheros wifi driver named as probable cause in the lone BSOD -
Code:

athurx.sys                  Wed Apr 20 06:07:45 2011 (4DAEB071)
http://www.sysnative.com/drivers/driver.php?id=athurx.sys

It needs to be updated. Check system manufacturer's support site.

Personally, a week-old system that BSODs - I would return it and demand one with an Intel wifi adapter.

Regards. . .

jcgriff2

`

BSOD SUMMARY

Code:

Debug session time: Sun Nov  4 16:29:18.610 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\110512-23665-01.dmp]
Missing Windows 7 Service Pack 1
Built by: 7600.20738.amd64fre.win7_ldr.100618-1621
System Uptime: 0 days 11:51:39.891
*** WARNING: Unable to verify timestamp for athurx.sys
*** ERROR: Module load completed but symbols could not be loaded for athurx.sys
BugCheck 1000007E, {ffffffffc0000005, fffff88008650361, fffff88008e529e8, fffff88008e52250}
Probably caused by : athurx.sys ( athurx+31361 )
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88008650361, The address that the exception occurred at
Arg3: fffff88008e529e8, Exception Record Address
Arg4: fffff88008e52250, Context Record Address
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_athurx+31361
MaxSpeed:     3400
CurrentSpeed: 3410
BiosVersion = 1204
BiosReleaseDate = 08/07/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

Hi thank you for your support.

Yes i have external usb 2.0 wifi device with following name

TP-LINK Wireless USB Adapter TL-WN721N 150Mbps
TL-WN721N - Welcome to TP-LINK
on their website i found some drivers listed(link mentioned above)

please help me choose which one to install and do a clean install so that
this problem should not occur again.

i am new to this so pls list the steps to rectify this.

thank you.
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Old 11-04-2012, 05:48 PM   #4
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Hi -

Ah.. the wifi is not internal to the system -- it's an after-market product.

Using the link you provided, v5 software is the most recent, which I suspect you already have based on its July 2011 publish date -

https://www.tp-link.com/en/support/do...rsion=V5#tbl_a

If they offer no further updates, you'll need to get a new wifi device that is fully compatible with your system.

The driver in your system has a date = April 2011; rather old for a fully updated Windows 7 SP1 system.

Atheros writes drivers for many manufacturers, including TP-Link.

Regards. . .

jcgriff2

`
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Old 11-04-2012, 05:56 PM   #5
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Quote:
Originally Posted by jcgriff2 View Post
Hi -

Ah.. the wifi is not internal to the system -- it's an after-market product.

Using the link you provided, v5 software is the most recent, which I suspect you already have based on its July 2011 publish date -

TL-WN321G - Welcome to TP-LINK

If they offer no further updates, you'll need to get a new wifi device that is fully compatible with your system.

The driver in your system has a date = April 2011; rather old for a fully updated Windows 7 SP1 system.

Atheros writes drivers for many manufacturers, including TP-Link.

Regards. . .

jcgriff2

`
Hi
the website link is not for the product i have...i have edited the link for my exact product , pls look into it..u must have seen the link when i was editing the link new correct link


TP-LINK Wireless USB Adapter TL-WN721N 150Mbps
TL-WN721N - Welcome to TP-LINK


pls do mention how to do fresh clean install of this driver for this usb2.0.thank u.
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Old 11-04-2012, 07:48 PM   #6
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Try this one - TL-WN721N_V1_111121, but it is Nov 2011. I would like to see a 2012 driver.

Be sure to create a system restore point first - before trying update -
START | type create | "create a restore point"

Regards. . .

jcgriff2

`
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Old 11-05-2012, 10:16 AM   #7
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Quote:
Originally Posted by jcgriff2 View Post
Try this one - TL-WN721N_V1_111121, but it is Nov 2011. I would like to see a 2012 driver.

Be sure to create a system restore point first - before trying update -
START | type create | "create a restore point"

Regards. . .

jcgriff2

`
Hi.
well followed yer instructions but today it happened again and now i didn't
even get a blue screen just plain blank direct shutdown, when i clicked the power button it didn't power up and then i turned off the switch on psu
and turned it on immediately and computer started.
I received three following events in event log of windows somewhat similar to before and all marked red in color some critical and some error.

here are the following events that were noted under event log when this unexpected shutdown happened.

Code:
LEVEL:ERROR
- <Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="EventLog" /> 
  <EventID Qualifiers="32768">6008</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2012-11-05T16:59:07.000000000Z" /> 
  <EventRecordID>21276</EventRecordID> 
  <Channel>System</Channel> 
  <Computer>ufo-PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>10:24:40 PM</Data> 
  <Data>‎11/‎5/‎2012</Data> 
  <Data /> 
  <Data /> 
  <Data>4746</Data> 
  <Data /> 
  <Data /> 
  <Binary>DC070B00010005001600180028005300DC070B00010005001000360028005300600900003C000000010000006009000000000000B00400000100000000000000</Binary> 
  </EventData>
  </Event>


LEVEL:CRITICAL
- <Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
  <EventID>41</EventID> 
  <Version>2</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000002</Keywords> 
  <TimeCreated SystemTime="2012-11-05T16:58:57.861614700Z" /> 
  <EventRecordID>21280</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>ufo-PC</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data> 
  <Data Name="BugcheckParameter1">0x0</Data> 
  <Data Name="BugcheckParameter2">0x0</Data> 
  <Data Name="BugcheckParameter3">0x0</Data> 
  <Data Name="BugcheckParameter4">0x0</Data> 
  <Data Name="SleepInProgress">false</Data> 
  <Data Name="PowerButtonTimestamp">0</Data> 
  </EventData>
  </Event>

LEVEL:ERROR
- <Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" /> 
  <EventID>10000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x4000000000000000</Keywords> 
  <TimeCreated SystemTime="2012-11-05T16:59:08.641233600Z" /> 
  <EventRecordID>21322</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="1040" ThreadID="1488" /> 
  <Channel>System</Channel> 
  <Computer>ufo-PC</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="ExtensibleModulePath">C:\Windows\system32\athExt.dll</Data> 
  <Data Name="ErrorCode">126</Data> 
  </EventData>
  </Event>
Pls help,tnx.
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Old 11-06-2012, 11:49 PM   #8
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Hi -

One entry mentions an Atheros DLL -
Code:
 C:\Windows\system32\athExt.dll
You need to get a new wifi device that is fully compatible with your system.

The other issues re: PSU seem hardware related.

The system is 1 week old. I suggest that you return it to the place of purchase and demand a replacement.

Regards. . .

jcgriff2

`
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