09-29-2010, 03:00 PM
TSF Team Emeritus
Join Date: Apr 2009
Location: Southeastern CT, USA
The perfmon report shows issues due to not having enough memory. This results in excessive pagefile usage and slows your system down drastically:
Total Physical Memory: 1,534 MB
Available Physical Memory: 338 MB
Virtual Memory: Max Size: 3,067 MB
Virtual Memory: Available: 1,529 MB
Virtual Memory: In Use: 1,538 MB
Page File Location(s): C:\pagefile.sys
Please add more memory to the system as soon as you can. In the meantime, don't run more than one application at a time.
There are no memory dump files in the uploaded reports, please do the following:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.
If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.
If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - https://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): https://www.carrona.org/setmini.html
The MSINFO32 report shows one STOP 0x117 report from 15 Sep 2010. Here's a link to a description of the error: https://www.carrona.org/bsodindx.html#0x00000117
These errors are very similar to the STOP 0x116 error, so I'd suggest using this troubleshooting guide: https://www.sevenforums.com/crash-loc...eshooting.html
Please uninstall the Catalyst Control Center (from Control Panel...Programs...Uninstall a program). If you update your video drivers, please download the "Driver Only" package that is located BELOW the Catalyst Control Center on the download page.
Also, please uninstall the software for the ATI TV card, then remove the card from the system. It's possible that there's an issue with the card so removing it will help rule out both the TV card and the video card.