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BSOD when playing games (in this case Minecraft)

This is a discussion on BSOD when playing games (in this case Minecraft) within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. ท OS - Windows 10, 8.1, 8, 7 or Vista? Windows 10 ท x86 (32-bit) or x64 ? x64 ท


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Old 02-21-2016, 05:06 AM   #1
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Join Date: Feb 2016
Posts: 2
OS: Windows 10



OS - Windows 10, 8.1, 8, 7 or Vista? Windows 10
x86 (32-bit) or x64 ? x64
What was the original installed OS on sthe ystem? Windows 7
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Windows 7 was OEM. Windows 10 came from the free upgrade.
Approximate age of system (hardware) Around 6 - 7 years.
Approximate age of OS installation (if you know) Less than a year for Windows 10.
Have you re-installed the OS? No.
CPU Intel(R) Celeron(R) CPU E3300 @ 2.50GHz 2.50 GHz
Video Card GeForce 7100 / nForce 630i
MotherBoard (if NOT a laptop) Packard Bell imedia S3720
Power Supply - brand & wattage (if NOT a laptop) Unsure.
System Manufacturer Packard Bell
Exact model number (if laptop, check label on bottom) (I guess) imedia S3720 Laptop or Desktop? Desktop

This has started happening recently, but I do not know what has happened to cause it. Whenever I go to play a game, like Minecraft, I will get a blue screen of death with the error code "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)" and the system will restart as normal.
I have searched this error code and have tried many of the potential solutions that come up, but to no avail. It seems to be something to do with the graphics driver, but I've tried to download older and latest drivers from nvidia but it still doesn't work. My earliest system restore point was from two days ago, and I restored to that but I still have the same issue.
Video of what is happening, just in case I can't explain in words very well:
Attached Files
File Type: zip Perfmon Report.zip (176.2 KB, 11 views)
File Type: zip SysnativeFileCollectionApp.zip (1.37 MB, 28 views)
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Old 02-21-2016, 02:42 PM   #2
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Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Hi. . .

Awesome video -- I have never seen anyone capture a live BSOD before!

All 4 dumps from 2016 list NVIDIA video driver as the probable cause.

You currently have a January 2015 driver installed:
Code:
nvlddmkm.sys Fri Jan 30 18:44:08 2015 (54CC1748)
Try updating the driver; if no-go, roll it back to a prior version. I know you said you have already done this, but this is the software solution, if there is one to be had. Personally, I think unknown hardware failure is to blame here. Unfortunately, the dumps are incapable of telling us the exact piece of hardware that has failed.

If the driver update/roll-back doesn't work, you'll have to swap out the video card for another.

In the interim, you could run video hardware diagnostics to see if anything is found (this test is not 100% proof either way) -

FurMark video card test - https://www.sysnative.com/forums/har...ress-test.html

If over-clocked -- reset to default settings.

Gaming BSODs are very tough to solve because the system is pushed to its limit during gaming.

You're running Windows 10 and have a 2009 BIOS -
Code:
BIOS Version/Date	American Megatrends Inc. P01-A2, 24/09/2009
SMBIOS Version	2.6
Check your system manufacturer or the mobo manufacturer's support site for an update.

An outdated BIOS can indeed cause BSODs.

Regards. . .

jcgriff2

`

Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021916-33250-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Fri Feb 19 11:45:47.551 2016 (UTC - 5:00)
System Uptime: 0 days 0:09:16.289
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+d7de5 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_nvlddmkm!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`9b417de5 ffffd001`439e6478 ffffd001`439e5c90
BiosVersion = P01-A2
BiosReleaseDate = 09/24/2009
SystemManufacturer = Packard Bell
SystemProductName = imedia S3720
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021916-35546-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Fri Feb 19 15:37:39.500 2016 (UTC - 5:00)
System Uptime: 0 days 3:34:43.237
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+d7de5 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_nvlddmkm!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`23517de5 ffffd000`8527f478 ffffd000`8527ec90
BiosVersion = P01-A2
BiosReleaseDate = 09/24/2009
SystemManufacturer = Packard Bell
SystemProductName = imedia S3720
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\022016-25921-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Sat Feb 20 07:14:19.170 2016 (UTC - 5:00)
System Uptime: 0 days 15:35:54.909
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+d7de5 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_nvlddmkm!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`ebea7de5 ffffd001`cbf58478 ffffd001`cbf57c90
BiosVersion = P01-A2
BiosReleaseDate = 09/24/2009
SystemManufacturer = Packard Bell
SystemProductName = imedia S3720
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021916-29890-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Fri Feb 19 12:02:16.650 2016 (UTC - 5:00)
System Uptime: 0 days 0:05:35.387
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+d7de5 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  AV_nvlddmkm!Unknown_Function
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`41d97de5 ffffd000`e0131478 ffffd000`e0130c90
BiosVersion = P01-A2
BiosReleaseDate = 09/24/2009
SystemManufacturer = Packard Bell
SystemProductName = imedia S3720
MaxSpeed:     2500
CurrentSpeed: 2500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
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