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BSOD when closing laptop lid (sleep mode)

This is a discussion on BSOD when closing laptop lid (sleep mode) within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi, I have been having this issue for sometime now, so I finally decided to reformat to try to fix


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Old 10-22-2012, 09:46 PM   #1
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Hi,
I have been having this issue for sometime now, so I finally decided to reformat to try to fix it. This did not work. The problem is, when I close the lid I have the laptop set to go to sleep. However, when I do close the lid, it never sleeps... And when I open the laptop again, the laptop is still on, but the screen is black and I can't do anything until it BSODs or I press the power button.
In the BSOD I see "driver_power_state_failure"

I was following your guide as too what to do/run to get the necessary information, and during the autoruns part, it always stops responding.... but the cmd windows (BSOD_Windows7_Vista_v2.64_jcgriff2_) still finishes.

Another thing is the perfmon /report, I get an Access Denied error, so I cant do anything with that, and running it as Admin doesn't do a report..

I have attached what I could.

Any help is greatly appreciated!

HP Pavilion dv7t-6c00 CTO Quad Edition Entertainment Notebook PC
Product Number: A1L77AV
Intel Core i7 2670QM @2.20GHz
8GB RAM
Switchable Graphics: Intel HD graphics/Radeon HD 7690M XT
Attached Files
File Type: zip Windows7_Vista_jcgriff2.zip (721.3 KB, 80 views)
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Old 10-23-2012, 07:56 AM   #2
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Hi -

The lone BSOD named your Realtek RTL8188CE wifi adapter driver as the probable cause -
Code:
rtl8192Ce.sys               Tue Jul 12 00:09:44 2011 (4E1BC908)
Update the driver - http://www.sysnative.com/drivers/driver.php?id=rtl8192Ce.sys

Regards. .

jcgriff2

`

BSOD SUMMARY

Code:

Debug session time: Mon Oct 22 23:04:22.716 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\102212-22869-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 1:36:42.590
BugCheck 9F, {3, fffffa8007d26060, fffff80000b9c3d8, fffffa80077d1700}
*** WARNING: Unable to verify timestamp for rtl8192Ce.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192Ce.sys
Probably caused by : rtl8192Ce.sys
Bugcheck code 0000009F
Arguments: 

Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

Arg2: fffffa8007d26060, Physical Device Object of the stack

Arg3: fffff80000b9c3d8, Functional Device Object of the stack

Arg4: fffffa80077d1700, The blocked IRP


DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_rtl8192Ce.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``


  
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Old 10-23-2012, 11:40 AM   #3
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Thanks!

I updated the driver and so far so good.

Will update you in alittle while to confirm

Appreciate your time.

-Labarr
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Old 10-23-2012, 01:01 PM   #4
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Hi -

Glad to hear you found an update & got it installed.

I agree - give it a few days before declaring SOLVED.

Regards. . .

jcgriff2
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Old 10-24-2012, 07:24 PM   #5
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Ok so I got the BSOD again, I have attached a new folder.. But like before, I cannot do perfmon /report, as I get an access denied error...

Thanks
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File Type: zip Windows7_Vista_jcgriff2 (2).zip (532.6 KB, 25 views)
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Old 10-26-2012, 09:27 PM   #6
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Bump, not saying this is urgent I just do not want it to get lost in all these threads, You guys are busy here and I respect that :)

Thank you for your time
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Old 10-26-2012, 10:24 PM   #7
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Hi -

The most recent BSOD named Realtek RTL8188CE wifi driver as the probable cause - just like the last dump, but I do see the driver was updated -
Code:
rtl8192Ce.sys               Tue Apr 17 06:59:20 2012 (4F8D4D08)
Code:
0: kd> !irp fffffa80109f4010
Irp is active with 5 stacks 3 is current (= 0xfffffa80109f4170)
No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
   cmd  flg cl Device   File     Completion-Context
<..>
           Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800bd2e050 00000000 00000000-00000000    
         Unable to load image \SystemRoot\system32\DRIVERS\rtl8192Ce.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtl8192Ce.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192Ce.sys
\Driver\RTL8192Ce
           Args: 00014400 00000000 00000004 00000002
[ 16, 2]   0 e1 fffffa800bd0f180 00000000 fffff800030c9200-fffffa8010974010 Success Error Cancel pending
          \Driver\vwifibus    nt!PopSystemIrpCompletion
           Args: 00014400 00000000 00000004 00000002
[  0, 0]   0  0 00000000 00000000 00000000-fffffa8010974010    
 
           Args: 00000000 00000000 00000000 00000000
http://www.sysnative.com/drivers/driver.php?id=rtl8192Ce.sys


I have a feeling that KIS is involved. I recently worked on BSODs that named Intel wifi every time. To see a new 2012 driver from Realtek named + its predecessor is not something I see from Realtek.

Try KIS removal - see if BSOD epidemic calms.


Remove Kaspersky Internet Security with the removal tool - https://kb.eset.com/esetkb/index?page=content&id=SOLN146

Reboot upon completion. Install Microsoft Security Essentials (MSE)




Regards. . .


jcgriff2
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Old 10-27-2012, 11:33 AM   #8
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Thanks. I will uninstall KIS and observe what happens in the next day or so. Will get back to you.

Thank you for your time
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Old 10-27-2012, 12:09 PM   #9
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Quote:
Originally Posted by Labarr15 View Post
Bump, not saying this is urgent I just do not want it to get lost in all these threads, You guys are busy here and I respect that :)

Thank you for your time
to get perfmon to rwork, type cmd into the seach bar in the start menu.
right click the cmd.exe and click 'run as administrator'
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