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BSOD TSF_Vista_Support + system health report

This is a discussion on BSOD TSF_Vista_Support + system health report within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. I recently built a new system from scratch and all was fine for a couple days; now I get the


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Old 02-07-2010, 07:16 PM   #1
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I recently built a new system from scratch and all was fine for a couple days; now I get the BSOD randomly. I know where the dump files are located but I unfortunately don't know how to read them correctly. As requested I've attached the TSF_Vista_Support + system health report to the tread if anyone could lend a hand. If anyone could provide some insight as to why I'm getting these random BSOD's I'd greatly appreciate it.



Here's the specs on the system:

OS: Windows 7 Ultimate 64 bit

Ultra LSP 750 watt PSU

AMD Phenom II 955

OCZ AMD Black Edition 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600

MSI NF980-G65 AM3 NVIDIA nForce 980a SLI HDMI ATX AMD Motherboard

EVGA 01G-P3-1158-TR GeForce GTS 250

LG 22X DVD±R DVD Burner Black IDE Model GH22NP20

Rosewill RCR-IC002 74-in-1 USB 2.0 3.5" Internal Card Reader w/ USB port
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File Type: rar TSF_Vista_Support + system health report.rar (905.7 KB, 23 views)
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Old 02-07-2010, 08:47 PM   #2
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The first thing that I can suggest is to get some more memory.
Your system report shows 1.87G of physical memory.
It also shows 1.87G of pagefile space.

You need at least 2G of physical and 3G of pagefile to run W7 in any sort of efficient manner.

I only looked at a couple of the BSOD logs and didn't post the results
because they pointed me to this as a potential cause.

Please run this as it may point out another possible issue as well.
https://www.microsoft.com/windows/win...e-advisor.aspx
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Old 02-09-2010, 04:21 PM   #3
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Other topic by this member here: https://www.techsupportforum.com/f217...ml#post2587934
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Old 02-09-2010, 07:09 PM   #4
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My System


Great memory John.

Between the 2 posts and I hope that he returns.
It would seem that the sys. is not seeing the memory as per sys info.from the recent post. (#1 above)

The Op is stating 4G above so I think this is where we must begin.

@Dragon Ninja
Could you please verify the above stated info?
If it is accurate please press F8 at boot and run the MS memory test to see if it shows
a problem?

Also could you please run the TSF Blue screen bat that you ran earlier again to confirm the results and post the results?

@ANY TECH
Could you please post the instructions for the memory ID bat and the available memory .vbs.
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Old 02-09-2010, 08:18 PM   #5
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WMI RAM check -
Download the ZIP file, extract the batch script and SAVE to Desktop. RIGHT-click on the batch file icon, dselect "Run as Administrator". WMI RAM info will open in IE8. The file is in your Documents folder and is named 1.HTML.

WMI_MEMCHIP__jcgriff2_bat_.zip

Also, download the zip, extract the VBS file - save to Desktop. 2x-click on it and a small screen will appear showing you available memory.

memfree_GUI_jcgriff2_02-10-10.vbs.zip

Regards. . .

jcgriff2

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Old 02-10-2010, 10:20 AM   #6
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Thanks guys. I re-ran TSF_Vista_Support + system health report and attached it here. I also just recently updated Norton 360 to version 3 and have not had the BSOD since. I'm wondering if maybe Norton caused it?

And yes I will confirm the system has 4 GB (2x2048) of RAM.
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File Type: rar TSF_Vista_Support + system health report_1.rar (496.4 KB, 17 views)
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Old 02-11-2010, 03:46 PM   #7
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Yes, both jcgriff2 and I will tell you about the issues with Internet Security type applications (including Norton 360). Their biggest issue (IMO) is that they can fail and leave no easily detected trace of the failure. So you waste a couple of weeks looking for a problem that you can't find. Then, if you're lucky, you assume it's an Internet Security problem - and you spend at least 4 hours on the system looking for traces of it (that's how long it took me).
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Old 02-11-2010, 08:20 PM   #8
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Quote:
Originally Posted by jcgriff2 View Post
WMI RAM check -
Download the ZIP file, extract the batch script and SAVE to Desktop. RIGHT-click on the batch file icon, dselect "Run as Administrator". WMI RAM info will open in IE8. The file is in your Documents folder and is named 1.HTML.

WMI_MEMCHIP__jcgriff2_bat_.zip

Also, download the zip, extract the VBS file - save to Desktop. 2x-click on it and a small screen will appear showing you available memory.

memfree_GUI_jcgriff2_02-10-10.vbs.zip

Regards. . .

jcgriff2

.

Please run what I requested.

Your page file was allocated at 3967 MB on Jan 12, 2010, which is not a correct figure for 4 GB installed RAM.

Ditch N360 - I don't need to run the memory dumps to figure out that N360 is a primary contributing factor.

Download the Norton Removal Tool (NRT); save to desktop. Then go to desktop, RIGHT-click on the NRT icon and select Run as Administrator. When complete - re-boot.

NRT - ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply, OK

I would recommend MS Security Essentials --> https://www.microsoft.com/Security_Essentials/

Regards. . .

jcgriff2

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