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BSOD, someone read my dump files pleeease

This is a discussion on BSOD, someone read my dump files pleeease within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. just got a new comp and final fantasy 14, put it in clicked english for my language and boom blue


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Old 09-22-2010, 06:48 PM   #1
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just got a new comp and final fantasy 14, put it in clicked english for my language and boom blue screen, didnt even get a chance to install and it happened 5 times after troubleshooting, i got system_service_exceeption for an error, finally found my dump files and zipped it with a system health report. please if anyone can decipher this THANKS IN ADVANCE
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File Type: zip Windows7_Vista_jcgriff2.zip (994.0 KB, 18 views)
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Old 09-22-2010, 08:03 PM   #2
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Hi -

All 5 dumps had the same bugcheck -

0x3b (0xc0000005,,,) = system service threw an exception - 0xc0000005 = memory access violation. No probable cause named.

I found a loaded driver belonging to Symantec/ Norton -
Code:

SRTSPX64.SYS Wed Dec 02 00:58:24 2009 (4B160200)
Was there a trial offer on the new system for NIS, N360, other Norton product?

Run Norton Removal Tool - https://jcgriff2.com/NRT_N360_Removal.html

Is Webroot anti-virus only or an Internet Security app with a firewall? If firewall - remove Webroot; reboot upon comletion. Install MSE

Run the Driver Verifier -- https://jcgriff2.com/driver_verifier.htm


Windbg Logs
--> https://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
--> https://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

Regards. . .

jcgriff2


`

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 22 18:13:56.334 2010 (GMT-4)
System Uptime: 0 days 0:15:30.551
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`033800c0 fffff880`056f6620 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 22 17:43:09.841 2010 (GMT-4)
System Uptime: 0 days 0:12:01.058
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0336e0c0 fffff880`07ec3620 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 22 17:30:11.869 2010 (GMT-4)
System Uptime: 0 days 0:29:01.086
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`033300c0 fffff880`0a5f5620 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 22 17:00:26.593 2010 (GMT-4)
System Uptime: 0 days 0:41:50.810
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  ffxivsetup.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0337a0c0 fffff880`0bcec620 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 22 15:39:54.486 2010 (GMT-4)
System Uptime: 0 days 0:38:35.704
Probably caused by : ntkrnlmp.exe ( nt!PspInsertProcess+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  ffxivsetup.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`033370c0 fffff880`02b64620 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  

by jcgriff2     
             
         J. C. Griffith, Microsoft MVP   
             
           https://mvp.support.microsoft.com/profile/Griffith   
             
           www.jcgriff2.com 


ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии


  
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Old 09-22-2010, 09:18 PM   #3
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Alright sooo, I did what you said exactly I didn't get a blue screen or anything but its been hardcore thinking for the past 10 minutes since I've logged, its just sitting on the desktop and won't let me go on the internet or do anything, am I supposed to be waiting 24 hrs now? or is it destroyed?


Alright so i used my phone for that but now it seems to be workin better and better, so now should i try poppin the game back in? or is there somethin else u think i should do? thanks for all your time i appreciate it a lot
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Old 09-22-2010, 09:37 PM   #4
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Quote:
Originally Posted by sephiroth182 View Post
Alright sooo, I did what you said exactly I didn't get a blue screen or anything but its been hardcore thinking for the past 10 minutes since I've logged, its just sitting on the desktop and won't let me go on the internet or do anything, am I supposed to be waiting 24 hrs now? or is it destroyed?


Alright so i used my phone for that but now it seems to be workin better and better, so now should i try poppin the game back in? or is there somethin else u think i should do? thanks for all your time i appreciate it a lot
The Driver Verifier does tend to slow the computer down...a lot. It did so even on mine. Running the game won't hurt the system in any way, but it may just be laggy because the overall performance of the computer is slow with the Verifier running.
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Old 09-23-2010, 01:31 PM   #5
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THANK YOU SOOOOOOOOOOOOOO MUCH, it worked and the game installed and everything, its downloading patches now but insanely slow, so couple more questions. Do i need to be on the internet the whole 24 hrs for the driver verifier or does it matter? and does it just end? or will i get a prompt sayin its done? and will my comp always be slow now? thank you so much for your help your a genius!!!!!!
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