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BSOD Plaguing me

This is a discussion on BSOD Plaguing me within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hello all! First time poster here and I would like to thank you all in advance for this site and


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Old 04-12-2012, 06:55 PM   #1
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Hello all!
First time poster here and I would like to thank you all in advance for this site and the advice you guys give. Here's my problem:

Over the last few months I have been getting seemingly random bluescreens. I have had multiple versions of the bluescreen crash error, but recently i seem to have gotten 0x7E most commonly. I have also gotten a one time error that said "The file is possibly corrupt. The file header checksum does not match the computed checksum".

After getting a bluescreen (Usually once every month or so) I will get multiple crashes/freezes/BSODs upon reboot. They seem to go away after 5 or so reboots. The computer works fine for a few weeks and then repeats with the bluescreens randomly. Usually while gaming.

Thanks again for the help. This one is well above my computer knowledge to fix.

OS: Windows 7 Home Premium 64-bit SP 1
Original OS: Windows 7 Home Premium 64-bit SP 1
OEM/retail: The parts were picked out online and assembled before shipping.
Age of system: 2 years
Age of OS installation: 2 years
CPU: AMD Phenom II X4 945
Video Card: NVIDIA GeForce GTX 260
Motherboard: ASUS M4A78T-E
Power Supply: Not sure where to find this information
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Old 04-12-2012, 07:38 PM   #2
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Code:
ASACPI.sys   Sun Mar 27 22:30:36 2005 (42476C4C)
A known BSOD maker in Windows 7. The 2005 version of this driver is known to cause BSOD on Windows 7 systems.
Download the ATK0110 utility from here - ASUS - Motherboards- ASUS M4A78T-E
Expand the "Utilities" tab and it will be the 8th one down on the list
After you install it browse to C:\windows\system32\drivers and check the properties of ASACPI.sys and make sure it now says 2009.


One of your crashes was caused by AVG. Remove and replace with MSE

AVG Download tools and utilities
Microsoft Security Essentials - Free Antivirus for Windows

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+ - Windows 7 Forums
2. Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95 - Windows 7 Forums
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests


BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Mar 10 18:54:23.387 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:22.620
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wermgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpKcbCacheLookup+1de
BiosReleaseDate = 07/14/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
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Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Thu Apr  5 18:12:40.565 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:09.798
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Mar 10 18:52:06.757 2012 (UTC - 4:00)
System Uptime: 0 days 5:24:38.990
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+31a1 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0xA_AVGIDSFilter+31a1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
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Old 04-13-2012, 07:50 AM   #3
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Mgorman,

Thanks a million for the quick response and your detailed answer. I have competed all of the above steps except for 2 of the runprime 95 tests and the Memtest86. I am so far crash/bluescreen free.

I did have one clarification question however. After unzipping the ATK0110 utility there doesn't appear to be an installer so I just cut the new ASACPI.sys and overwrote the old file. It now says date modified 2009. Is that what you mean when you say "and make sure it now says 2009"?

Was this the correct way to install the ATK0110 or do I need additional steps? I will post the results of the above tests once they have finished, but so far so good.

Thanks again,
Kyle
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Old 04-13-2012, 08:38 AM   #4
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**UPDATE**

Well the computer ran crash free all night while some tests were running. Rebooted and got BSOD:

IRQL_NOT_LESS_OR_EQUAL
STOP: 0x0000000A (0xFFFFF8A0012DDED1, 0x00000000000002, 0x000000000000000, 0xfffff80002CC9D16)

Going to try windows repair tool and then see if I can boot into Memtest86 off a USB.

Thanks again,
Kyle
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Old 04-13-2012, 04:18 PM   #5
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You replaced the driver correctly. Upload a new report so I can see the new crash
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Old 04-13-2012, 11:19 PM   #6
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8 passes of Memtest completed with no errors. I have the last 2 stress tests to run and that should be it for the list. No BSOD's or crashes since the IRQL_NOT_LESS_OR_EQUAL. Here's the results from that crash.
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Old 04-14-2012, 07:50 AM   #7
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It was in inconclusive crash which is usually indicative of hardware. Continue with the hardware tests


BSOD BUGCHECK SUMMARY
Code:

*** WARNING: Unable to verify timestamp for Unknown_Module_80000001`ac800121
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_80000001`ac800121
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Thu Apr 12 21:04:06.105 2012 (UTC - 4:00)
System Uptime: 0 days 0:42:42.775
*** WARNING: Unable to verify timestamp for Unknown_Module_80000001`ac800121
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_80000001`ac800121
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x24
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
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Old 04-16-2012, 08:10 AM   #8
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Well all the tests finished without a problem. I also have been crash free for a few days so things are looking pretty good. Not sure what got it but I guess I will assume it's fixed until I get my next BSOD. Thanks again Mgorman for the help. It's very much appreciated.
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Old 05-01-2012, 12:48 PM   #9
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Hello Techsupportforum!

I was on this site recently for a surge of bluescreens I had been having. The majority of them seem to have disappeared however I am still having 2 appear at random.

The first happens sometimes on startup (maybe 1 out of 20 boots):
IRQL_NOT_LESS_OR_EQUAL
0x0000000A

The second will rarely occur while playing a game:
"The video memory manager has encountered an unexpected fatal error".
0x00000010E

I recently ran Memtest86, Prime95 and SeaTools hard drive scan all without incident.

Thanks in advance for any help. I'm very close to just ghosting this computer and starting fresh.

Sincerely,
Kyle
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Old 05-01-2012, 01:09 PM   #10
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My System


Quote:
Image name: dxgmms1.sys
Timestamp: Sat Nov 20 01:49:53 2010 (4CE799C1)
Driver Reference Table - dxgmms1.sys

Image name: USBPORT.SYS
Timestamp: Thu Mar 24 20:29:12 2011 (4D8C0C08)
CheckSum: 00056970
Driver Reference Table - USBPORT.SYS
Update the drivers for your video card and USB and any other USB devices you have plugged in I see there is an Epson printer and Naga Razor mouse?

Run windows updates
Uninstall Daemon tools seems to be crashing a whole lots
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Old 05-01-2012, 01:45 PM   #11
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Your prior BSOD thread from 2 weeks ago has been merged.
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Old 05-01-2012, 05:22 PM   #12
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Loda117,

Thanks for the quick reply. I have updated my Naga driver / firmware and uninstalled the Epson drivers (was from an old printer I no longer use). Windows did not have any additional updates and I was unable to locate Daemon tools in order to uninstall it. How do I find Daemon tools?

Thanks,
Kyle
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Old 05-01-2012, 07:36 PM   #13
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Disable sptd.sys via the Registry -

1. Create system restore point
START | type create | "Create a system restore point"

2. Go in to regedit -
START | type regedit

Code:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sptd
    Type    REG_DWORD    0x1
    Start    REG_DWORD    0x0
    ErrorControl    REG_DWORD    0x1
    ImagePath    REG_EXPAND_SZ    System32\Drivers\sptd.sys
    DisplayName    REG_SZ    sptd
    Group    REG_SZ    Boot Bus Extender
    Tag    REG_DWORD    0x3
- go to the SPTD key in red
- 2x-click on sptd "folder"
- locate "Start"
- 2x-click on blue icon next to "Start"
- change the DWORD 0 to 4 (disable)

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Old 05-01-2012, 08:19 PM   #14
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Jcgriff2,

I don't seem to have a folder labeled Sptd inside my HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\
folder.

Thanks,
Kyle
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Old 05-01-2012, 11:49 PM   #15
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Are there any other sp**.sys drivers in the Registry?

http://sysnative.com/drivers/driver.php?id=sp--.sys

If not... do you have any other virtual devices installed?
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Old 05-02-2012, 11:53 AM   #16
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I Currently have these folders starting with Sp inside the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services:

spldr
Spooler
sppsvc
sppuinotify

As far as virtual devices I have an HP printer on my network connected to another computer. I recently added an External 1TB hd to this computer. Not sure if that's considered virtual since I'm leaving connected now.
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Old 05-02-2012, 09:08 PM   #17
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Don't touch any of those.

The printer is not a virtual device.

Daemon Tools, Alcohol 120, Elby CD, etc... - virtual devices.
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Old 05-02-2012, 09:42 PM   #18
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I'm going to go ahead and say no then. Unless there is something that comes preloaded on the computer, or something acting as both a virtual device and another purpose. I really don't know what a virtual device is and google is not giving me a clear answer. I have never heard of Daemon Tools, Alcohol 120, or Elby CD.
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Old 05-02-2012, 09:55 PM   #19
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A virtual device allows mounting a CD/DVD - as if it resided on the HDD with a drive letter.

They can be unstable and cause BSODs in Vista & Windows 7.
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Old 05-02-2012, 11:04 PM   #20
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Then no. I don't have any installed.
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