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BSOD on windows shut down

This is a discussion on BSOD on windows shut down within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Please help me with a solution to my problem. I just bought myself a new pc unit and randomly when


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Old 01-05-2016, 04:57 AM   #1
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OS: windows 7 x64 service pack 1



Please help me with a solution to my problem.
I just bought myself a new pc unit and randomly when i shut down my pc, a BSOD pops in with these details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800672C68C
BCP3: FFFFF88003F9A3F8
BCP4: FFFFF88003F99C50
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010516-14757-01.dmp
C:\Users\dannyboyzdv\AppData\Local\Temp\WER-32822-0.sysdata.xml

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Also in the minidump file i see that the problem may be related to iusb3xhc.sy
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Old 01-05-2016, 04:29 PM   #2
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Hi -

Run Driver Verifier - https://www.techsupportforum.com/foru...ed-473665.html

Upon BSOD, run - https://www.techsupportforum.com/foru...ta-452654.html

Considering that the system is new, I would suggest that you give thought to returning it and demand a new one.

Regards. . .

jcgriff2

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Old 01-06-2016, 04:02 AM   #3
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I remembered something.
I used a keyboard and a couple of times when I booted up, my keyboard didn't work so I had to unplug it and plug it again to work so I guess maybe that was the problem.
Now I replaced the keyboard and I Didn't have a BSOD yet. Maybe I'm lucky because I don't want to replace my rig.
Oh, and from what I read in the mem dump, it seems the problem is related to "iusb3xhc.sys".
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Old 01-06-2016, 01:42 PM   #4
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Quote:
Originally Posted by dannyboydv View Post
Oh, and from what I read in the mem dump, it seems the problem is related to " iusb3xhc.sys".
That driver is for Intel USB 3.0 - http://www.sysnative.com/drivers/driver.php?id=iusb3xhc.sys

Update the driver.

Regards. . .

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