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BSOD on new PC

This is a discussion on BSOD on new PC within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi, I've recently purchased a new custom built PC and it arrived a few days ago. Today it decided to


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Old 08-27-2012, 01:37 PM   #1
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Hi, I've recently purchased a new custom built PC and it arrived a few days ago. Today it decided to BSOD on me twice (both around 7hrs apart)

Here's what I copied after the restart of the second BSOD:

"Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFB8A015600DF4
BCP2: 0000000000000001
BCP3: FFFFF8800A6B3894
BCP4: 0000000000000007
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\082712-62572-01.dmp
C:\Users\Keval\AppData\Local\Temp\WER-118763-0.sysdata.xml"

System specs:
Windows 7 - 64bit (Full retail version)
System is 3 days old
OS is 3 days old

CPU - Intel Core i5 3570K (@3.40GHz)
Video card - Nvidia Geforce GTX 560
RAM - 8GB Corsair DDR3 Vengeance
HDD - 500GB Western Digital WDC WD5000AAKX-001CA0
Motherboard - Gigabyte Z77-D3H
PSU - Corsair 600W (CMPSU-600CX)

I've also attached the tests (perfmon & BSOD File Collection app) along with the Minidump file in C:\Windows\Minidump

Any help will be greatly appreciated!
Attached Files
File Type: zip Tests.zip (905.4 KB, 24 views)
File Type: zip 082712-62572-01.zip (27.0 KB, 24 views)
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Old 08-27-2012, 02:03 PM   #2
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EDIT (Can't edit original post anymore):

After trying to set up the driver verifier settings and restarting my PC, I logged into my user and got a BSOD straight away.

I've attached the Minidump file to this post incase that helps
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File Type: zip 082712-33727-01.zip (25.8 KB, 18 views)
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Old 08-28-2012, 05:37 AM   #3
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Old 08-29-2012, 04:49 AM   #4
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Why is my thread being neglected - bump :(
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Old 08-29-2012, 05:01 AM   #5
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Use Memtest to test your Ram. Could be faulty ram.
Memtest86+ - Advanced Memory Diagnostic Tool
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Old 08-31-2012, 03:24 PM   #6
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I ran Memtest and it came back with no errors.

I also had another BSOD earlier today - minidump file is attached.
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File Type: zip 083112-26395-01.zip (25.3 KB, 17 views)
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Old 09-03-2012, 05:44 AM   #7
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I had another BSOD while I went downstairs and found out that my PC had restarted.

Can anyone please provide me with any help or solutions as I really have no clue as to why these are happening on my new PC?

Attached minidump file, again.
Attached Files
File Type: zip 090312-17035-01.zip (29.9 KB, 23 views)
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Old 09-03-2012, 09:00 AM   #8
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Hi MrKev,

The Driver Verified crash flagged gdrv.sys, Gigabyte Easy Saver - mobo power utility driver, as being at fault; these motherboard utilities are frequent causes of BSOD's please uninstall them. (You also have GVTDrv64.sys, Gigabyte Easy Tune 6 driver loading - it has known issues with W7).

2 other BSOD's seem to implicate Norton's EX64.SYS, please uninstall Norton Internet Security, also use the removal tool after a reboot to ensure it's fully cleaned out: https://www-secure.symantec.com/nort...edirect_pubweb

Install MSE and ensure the Windows firewall is enabled during testing: Microsoft Security Essentials - Free Antivirus for Windows

Turn off Driver Verifier for a while and test for stability: from a cmd/DOS screen, type verifier /reset then re-boot.
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Old 09-03-2012, 09:15 AM   #9
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Thank you for the reply! I uninstalled Gigabyte Easy Tune 6 just incase it was conflicting with my system and I'm in the process of uninstalling Norton.

One thing - I'm not too sure how to go about uninstalling Gigabyte Easy Saver because it's not in the start menu or listed as a program.
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Old 09-03-2012, 09:36 AM   #10
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I think it's the AutoGreen software.
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Old 09-03-2012, 09:43 AM   #11
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I saw that and ignored it but I think you're right. Hopefully there are no more BSOD's. I will report back if there are any more issues.

Thank you for the help :)
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