Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

BSOD on custom built desktop; help!

This is a discussion on BSOD on custom built desktop; help! within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. ∑ OS - Windows 7 Ultimate x64 ∑ What was original installed OS on system? Windows 7 Ultimate x64 ∑


Closed Thread
 
Thread Tools Search this Thread
Old 11-17-2011, 05:48 PM   #1
Registered Member
 
Join Date: Apr 2009
Posts: 5
OS: 7 x64



∑ OS - Windows 7 Ultimate x64
∑ What was original installed OS on system? Windows 7 Ultimate x64
∑ Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
∑ Age of system (hardware)? 1 year, although many BSODs have happened as soon as 3 months after new PC was built
∑ Age of OS installation - have you re-installed the OS? 1 month, yes-- hard drive started failing after BSOD.

∑ i7 920
∑ GTS 250
∑ Asus Rampage GENE II
∑ Cosair 750W


∑ System Manufacturer: Custom built
∑ Exact model number (if laptop, check label on bottom): Custom built

I also should mention I run 4 SSD's in RAID 0 (long story as to why it's set up this way... gifts turned into doubles... don't ask), and I'm afraid that this expensive setup may be causing the biweekly crashes. I also have a 500GB HDD. These BSODs come and go, and last time they caused, (or my hard drive caused?), a BSOD that ended up with a dead SSD.

Well, I reinstalled a new SSD and it worked great for awhile... now they're back and I'm afraid.

I've attached what I believe is the correct BSOD info file. Let me know if you need anything else! Thanks in advance for the help!
Attached Files
File Type: zip Output.zip (1.35 MB, 15 views)
snwball89 is offline  
Sponsored Links
Advertisement
 
Old 11-18-2011, 05:48 AM   #2
TSF Team Emeritus
Microsoft MVP
 
usasma's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2009
Location: Southeastern CT, USA
Posts: 7,483
OS: Win7



NOTE: I have severe eye problems. If I do not respond to your postings, please PM another staff member for assistance.

Just FYI, we see a lot of issues with SSD's. Here's my notes:
Quote:
There's not a whole bunch available to test SSD's.
Here's what I suggest:
- Update the SSD's firmware to the latest available version
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard)
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to swtich controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
You must install all updates - to include SP1 and subsequent updates (especially when using state of the art hardware). Please do the following:
Quote:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates
No memory dumps in the attached upload. If you are using File/Disk cleanup utilities, please stop using them until we're finished troubleshooting. Also, please follow these instructions:
Quote:
Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - https://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
MSINFO32 shows a STOP 0x101 error on 06 Jul 2011 - and no other BSOD errors since then.

MSINFO32 shows that you have Daemon Tools installed - it's a common source of BSOD's in Win7 systems. Please do this:
Quote:
Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ
I would suggest running Startup Repair a minimum of 3 times using these instructions: Startup Repair - Windows 7 Forums

If that doesn't fix things, then I'd try these hardware diagnostics:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks
If that doesn't find anything, then I'd try installing Win7 on a platter based hard drive to test and see if the system is stable with that (which would then indicate problems between the mobo/storage controller and the SSD's).

Good luck!
__________________
John Carrona, Microsoft MVP - Windows Expert - Consumer
Driver Reference Table ` ` BSOD Index
usasma is offline  
Old 11-18-2011, 05:48 AM   #3
TSF Team Emeritus
Microsoft MVP
 
usasma's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2009
Location: Southeastern CT, USA
Posts: 7,483
OS: Win7



NOTE: I have severe eye problems. If I do not respond to your postings, please PM another staff member for assistance.

Just FYI, we see a lot of issues with SSD's. Here's my notes:
Quote:
There's not a whole bunch available to test SSD's.
Here's what I suggest:
- Update the SSD's firmware to the latest available version
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard)
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to swtich controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
You must install all updates - to include SP1 and subsequent updates (especially when using state of the art hardware). Please do the following:
Quote:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates
No memory dumps in the attached upload. If you are using File/Disk cleanup utilities, please stop using them until we're finished troubleshooting. Also, please follow these instructions:
Quote:
Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - https://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
MSINFO32 shows a STOP 0x101 error on 06 Jul 2011 - and no other BSOD errors since then.

MSINFO32 shows that you have Daemon Tools installed - it's a common source of BSOD's in Win7 systems. Please do this:
Quote:
Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ
I would suggest running Startup Repair a minimum of 3 times using these instructions: Startup Repair - Windows 7 Forums

If that doesn't fix things, then I'd try these hardware diagnostics:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks
If that doesn't find anything, then I'd try installing Win7 on a platter based hard drive to test and see if the system is stable with that (which would then indicate problems between the mobo/storage controller and the SSD's).

Good luck!
__________________
John Carrona, Microsoft MVP - Windows Expert - Consumer
Driver Reference Table ` ` BSOD Index
usasma is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
[SOLVED] BSOD 0x9f Vista Home Basic
I am working on my gfs computer trying to get rid of getting a BSOD on a near daily basis. I tried to attach the files requested as one zip but it was too large. OS: Vista x86 (32-bit) or x64 ? 32bit What was original installed OS on system? Vista Home Basic SP 1 Is the OS an OEM version?...
lius69 BSOD, App Crashes And Hangs 5 08-18-2011 12:25 PM
[SOLVED] BSOD -- NETIO.SYS
I've been having these bluescreens for a little while now, and after numerous attempts at seeing if solutions for cases similar to mine would fix it, it keeps coming back. So, now I'm here. Anyway, here's the requested info: OS: Windows 7 32-bit The original OS was WinXP WinXP was OEM, the...
mackncheesiest BSOD, App Crashes And Hangs 4 06-04-2011 06:35 PM
[HELP]BSoD Error With Unknown Driver kskvhx.sys
051611-33571-01.dmp 5/16/2011 9:27:12 AM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0xbea77000 0x00000002 0x00000000 0x83e30ccb kskvhx.sys kskvhx.sys+4ccb 32-bit C:\Windows\Minidump\051611-33571-01.dmp 1 15 7600 145,888 This is my minidump after a BSoD :/ I can't find the driver for...
IzFluffy BSOD, App Crashes And Hangs 5 05-18-2011 01:54 AM
[SOLVED] Blue Screen when playing games
Hi guys, my computer's about 2 years old, and every time I play a game installed on my hard drive, my computer has always been blue screening. I didn't bother to fix it because I had no time for games because of school. Now, I had just finished installing Champions Online, and started playing. Blue...
telekinoble BSOD, App Crashes And Hangs 21 05-09-2011 01:56 AM
BSOD, atikmpag.sys
Hi! Since I installed Win7 on my new computersystem, i get these BSOD every first time on a day i start my computer. first some specs ∑ OS - Windows 7 Ultimate ∑ x86 ∑ Windows 7 Ultimate ∑ OEM ∑ 1/2 year
emddummi BSOD, App Crashes And Hangs 1 03-06-2011 02:55 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 10:08 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts