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This is a discussion on BSOD occurs frequently within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hello, my ASUS laptop N53SN (Win7) 64-bit system is about one year old and it came with the OS pre-installed.


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Old 03-19-2013, 04:01 PM   #1
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Join Date: Mar 2013
Posts: 1
OS: Win7



Hello, my ASUS laptop N53SN (Win7) 64-bit system is about one year old and it came with the OS pre-installed. It has been experiencing BSOD about once or twice a day, often when I have been away from the computer for an hour or more. Some details about the system:
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 8GB Ram, Intel HD Graphics 3000. It has been happening on and off for several weeks and I am not sure which new software might have been installed or video driver updates may be causing the problem.
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File Type: zip Windows7_Vista_jcgriff2-first.zip (4.83 MB, 40 views)
File Type: zip syshealthrptmarch19.zip (190.4 KB, 26 views)
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Old 03-22-2013, 06:13 AM   #2
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Join Date: Jun 2010
Posts: 2,210
OS: Windows 7 SP1



Very consistent behavior here, showing the Avira Antivir Desktop Packet filter driver (avfwim.sys) tripping up on a power IRP (as in changing power state). The driver is dated Oct 5, 2012. I'm not sure if this correlates with your crashing, but still, best to update it or find another antivirus solution for the time being. I've noticed a number of other people experience instability issues with their Avir products lately. Perhaps there's been a bug going around.

Analysts:

Code:
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007050e30, Physical Device Object of the stack
Arg3: fffff800049973d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800c800620, The blocked IRP

Debugging Details:
------------------

TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ntkrnlmp

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: fffff8800b551000 avfwim

DEVICE_OBJECT: fffffa800a548050

DRIVER_OBJECT: fffffa800a1f48f0

IRP_ADDRESS:  fffffa800c800620

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`04997388 fffff800`034ff992 : 00000000`0000009f 00000000`00000003 fffffa80`07050e30 fffff800`049973d8 : nt!KeBugCheckEx
fffff800`04997390 fffff800`0349a94c : fffff800`049974c0 fffff800`049974c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`04997430 fffff800`0349a7e6 : fffff800`03640f20 00000000`002e2360 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`049974a0 fffff800`0349a6ce : 0000006d`d3a46afe fffff800`04997b18 00000000`002e2360 fffff800`0360ee88 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04997af0 fffff800`0349a4b7 : 00000017`8adaefc1 00000017`002e2360 00000017`8adaefaf 00000000`00000060 : nt!KiTimerExpiration+0x1be
fffff800`04997b90 fffff800`0348794a : fffff800`0360be80 fffff800`03619cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04997c40 00000000`00000000 : fffff800`04998000 fffff800`04992000 fffff800`04997c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ntkrnlmp

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp

BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp

Followup: MachineOwner
---------

0: kd> lmvm avfwim
start             end                 module name
fffff880`0b551000 fffff880`0b570000   avfwim   T (no symbols)           
    Loaded symbol image file: avfwim.sys
    Image path: \SystemRoot\system32\DRIVERS\avfwim.sys
    Image name: avfwim.sys
    Timestamp:        Fri Oct 05 03:47:42 2012 (506E909E)
    CheckSum:         000292DF
    ImageSize:        0001F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> !irp fffffa800c800620 1
Irp is active with 3 stacks 2 is current (= 0xfffffa800c800738)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa800c800640
ThreadListEntry.Blink = fffffa800c800640
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa800c800698
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa8007e004d8
Tail.Overlay.ListEntry.Blink = fffff80003640b00
Tail.Overlay.CurrentStackLocation = fffffa800c800738
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800a548050 00000000 fffff800036dd200-fffffa8012aee370 Success Error Cancel pending
           \Driver\avfwim    nt!PopSystemIrpCompletion
            Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8012aee370    

            Args: 00000000 00000000 00000000 00000000

0: kd> !error c00000bb
Error code: (NTSTATUS) 0xc00000bb (3221225659) - The request is not supported.
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