Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

BSOD (multiple) new PC

This is a discussion on BSOD (multiple) new PC within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi, Just bought a new PC and am getting constant BSOD's, would rather not send it back as i believe


Closed Thread
 
Thread Tools Search this Thread
Old 08-11-2017, 06:30 PM   #1
Registered Member
 
Join Date: Oct 2009
Posts: 162
OS: windows 7



Hi,

Just bought a new PC and am getting constant BSOD's, would rather not send it back as i believe it is a driver error just don't know what.

The BSOD's happen around 2 - 4 times when i start my PC up, after that it will work without fault until i turn it off again.

и OS - Windows 10, 8.1, 8, 7 or Vista?
Windows 10

и x86 (32-bit) or x64 ?
x64

и What was the original installed OS on the system?
Windows 10

и Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
OEM

и Approximate age of system (hardware)
2 Weeks (when i got it not when PCCG built it)

и Approximate age of OS installation (if you know)
2 Weeks (when i got it not when PCCG installed it)

и Have you re-installed the OS?
No

и CPU
AMD Ryzen 7 1700

и Video Card
NVIDIA GeForce GTX 1080 Ti

и MotherBoard (if NOT a laptop)
X370 GAMING PRO CARBON (MS-7A32)

и Power Supply - brand & wattage (if NOT a laptop)
Pure Power 10 600W - Be Quiet

и System Manufacturer
Custom PCCG

Laptop or Desktop?
Desktop

Sysnative file attached.

Thanks!
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (1.73 MB, 7 views)
owain is offline  
Sponsored Links
Advertisement
 
Old 08-12-2017, 03:09 PM   #2
Team Manager - Hardware
Acting Manager, Security Center
 
Rich-M's Avatar
 
Join Date: May 2007
Location: NE Pennsylvania
Posts: 14,401
OS: Windows 10 Professional

My System


Make and model number of memory? Hard drive?
__________________


All PC's are not the same. Posting your PC specs will help us to assist you quicker and more effectively.
Rich-M is offline  
Old 08-12-2017, 06:53 PM   #3
Registered Member
 
Join Date: Oct 2009
Posts: 162
OS: windows 7



SSD: Samsung SSD 850 EVO 500GB

HDD: Seagate Barracuda ST2000DM006-2DM164
owain is offline  
Sponsored Links
Advertisement
 
Old 08-12-2017, 10:51 PM   #4
Registered Member
 
Join Date: Oct 2009
Posts: 162
OS: windows 7



RAM: G.Skill Flare-X F4-2400C15D-32GFXR (4x8GB) Ryzen DDR4
owain is offline  
Old 08-13-2017, 08:13 AM   #5
Team Manager - Hardware
Acting Manager, Security Center
 
Rich-M's Avatar
 
Join Date: May 2007
Location: NE Pennsylvania
Posts: 14,401
OS: Windows 10 Professional

My System


MOst BSOD's are cause by hard drive or memory in my experience.....where the unit is brand new, this behavior is not acceptable and you might want to at least contact the builder to ask if they have any such issues with any others they have built.
I note it is rather odd that no GSkill ram under 2666 Ddr4 was tested for that board
and my gut tells me ram is the issue but let me see if I can get someone to read the file and tell us more.
__________________


All PC's are not the same. Posting your PC specs will help us to assist you quicker and more effectively.
Rich-M is offline  
Old 08-13-2017, 07:50 PM   #6
Registered Member
 
Join Date: Oct 2009
Posts: 162
OS: windows 7



I thought that too but it looks like they are compatable:

https://www.gskill.com/en/configurat...952&model=2963


[Flare X (for AMD)] F4-2400C15Q-32GFXR Is in that list
owain is offline  
Old 08-14-2017, 06:46 AM   #7
Team Manager - Hardware
Acting Manager, Security Center
 
Rich-M's Avatar
 
Join Date: May 2007
Location: NE Pennsylvania
Posts: 14,401
OS: Windows 10 Professional

My System


I think you have no choice then but to go back to builder as BSOD's are not acceptable on brand new build.
__________________


All PC's are not the same. Posting your PC specs will help us to assist you quicker and more effectively.
Rich-M is offline  
Old 08-14-2017, 08:20 PM   #8
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Hi. . .

5 BSODs with 4 different bugchecks (STOP error codes); no 3rd party drivers listed under "Probably Caused By" equals "unknown hardware failure" as the actual probable cause.

Code:

BugCheck 50, {ffff818a41e66d80, 0, fffff803bef07a3f, 2}
Probably caused by : memory_corruption
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
BugCheck A, {ffffb42cde151990, 2, 0, fffff803f7502220}
Probably caused by : memory_corruption
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
BugCheck 139, {3, ffffa9019c4a27e0, ffffa9019c4a2738, 0}
Probably caused by : memory_corruption
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
BugCheck 139, {3, ffffe081b1e56060, ffffe081b1e55fb8, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
BugCheck 1E, {ffffffffc0000005, fffff8003cf96a17, 0, ffffffffffffffff}
Probably caused by : memory_corruption
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
As you can see, 4 "probable causes" are listed as "memory corruption" -- and NO, it does not automatically bad RAM; the 5/5 BSOD lists ntkrnlmp.exe - which is the Windows Kernel and is listed here as a default of sorts. It definitely IS NOT the cause of the BSOD.

There is one other test that you can run to help either include or exclude 3rd party drivers as the probable cause. I say "3rd party drivers" as these are non-Microsoft drivers. We don't ever test Microsoft Windows drivers as they are considered to be sacrosanct.

That last test is Microsoft Driver Verifier. You will be testing 3rd party divers only.

Please run Driver Verifier - https://www.techsupportforum.com/foru...ed-473665.html

Let it run for 24 hours minimum.

If Driver Verifier flags a 3rd party driver, it will BSOD your system immediately, so be sure to save any work very frequently. A VERIFIER_ENABLED memory dump will [hopefully] contain the name of the offending 3rd party driver's name.

If no 3rd party driver is named, we then know the cause of the VERIFIER_ENABLED BSOD is "unknown hardware".

My advice to you is to return this system immediately and get a new one; otherwise you may find yourself enduring blue screens for the entire period of time during which you [actually] use it. Many people in this predicament use the BSOD'ing system less and less until they finally toss it and buy a new one out of sheer frustration. I should know as just over 10 years ago, I was in your exact predicament with a high-end (cost just under $2,000) laptop and loved the system when it behaved. When it was in "BSOD mode", I literally wanted to just throw it away. The frustration it caused me was unreal.

It was that system that got me interested in forums and learning how to read memory dumps.

Regards. . .

jcgriff2


`


Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080917-20015-02.dmp]
Built by: 15063.0.amd64fre.rs2_release.170317-1834
Debug session time: Wed Aug  9 01:55:47.404 2017 (UTC - 4:00)
System Uptime: 0 days 4:45:33.084
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  AV
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE
Bugcheck code 00000050
Arguments ffff818a`41e66d80 00000000`00000000 fffff803`bef07a3f 00000000`00000002
BiosVersion = 1.20
BiosReleaseDate = 03/16/2017
SystemManufacturer = Micro-Star International Co., Ltd
SystemProductName = MS-7A32
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080917-20171-01.dmp]
Built by: 15063.0.amd64fre.rs2_release.170317-1834
Debug session time: Tue Aug  8 19:03:37.195 2017 (UTC - 4:00)
System Uptime: 0 days 0:31:07.875
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  AV
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE
Bugcheck code 0000000A
Arguments ffffb42c`de151990 00000000`00000002 00000000`00000000 fffff803`f7502220
BiosVersion = 1.20
BiosReleaseDate = 03/16/2017
SystemManufacturer = Micro-Star International Co., Ltd
SystemProductName = MS-7A32
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080917-21062-01.dmp]
Built by: 15063.0.amd64fre.rs2_release.170317-1834
Debug session time: Tue Aug  8 18:29:34.699 2017 (UTC - 4:00)
System Uptime: 0 days 0:13:29.380
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x139
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
Bugcheck code 00000139
Arguments 00000000`00000003 ffffa901`9c4a27e0 ffffa901`9c4a2738 00000000`00000000
BiosVersion = 1.20
BiosReleaseDate = 03/16/2017
SystemManufacturer = Micro-Star International Co., Ltd
SystemProductName = MS-7A32
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\081017-19937-01.dmp]
Built by: 15063.0.amd64fre.rs2_release.170317-1834
Debug session time: Thu Aug 10 04:54:53.351 2017 (UTC - 4:00)
System Uptime: 0 days 0:00:39.030
Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
BUGCHECK_STR:  0x139
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch
Bugcheck code 00000139
Arguments 00000000`00000003 ffffe081`b1e56060 ffffe081`b1e55fb8 00000000`00000000
BiosVersion = 1.20
BiosReleaseDate = 03/16/2017
SystemManufacturer = Micro-Star International Co., Ltd
SystemProductName = MS-7A32
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080917-20015-01.dmp]
Built by: 15063.0.amd64fre.rs2_release.170317-1834
Debug session time: Tue Aug  8 21:09:22.580 2017 (UTC - 4:00)
System Uptime: 0 days 2:04:56.259
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`3cf96a17 00000000`00000000 ffffffff`ffffffff
BiosVersion = 1.20
BiosReleaseDate = 03/16/2017
SystemManufacturer = Micro-Star International Co., Ltd
SystemProductName = MS-7A32
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
  
jcgriff2 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Multiple BSOD
I think I may know the culprit of this issue, my touchpad(what I saw on perfmon) if this is the problem then can you please tell me how to disable the touchpad completely because it's not working properly because a while ago I tried to open up my laptop and there was a thin sticker holding the...
CK007 BSOD, App Crashes And Hangs 20 07-29-2015 07:32 PM
Windows Vista BSOD IRQL_NOT_LESS_OR_EQUAL + Multiple
Hi TechSupport Forum, I have recently been having multiple BSOD everytime I turn on my computer. I have seen many post about these issues but never ones in my situation where there are multiple errors. I have not done anything to the computer i.e no configurations except for updates. After it...
kevx BSOD, App Crashes And Hangs 1 02-27-2015 07:07 AM
BSOD almost everyday, sometimes multiple times a day..
Hello, I've tried to go into as much detail as I can below. I'm not sure on some specs and the age of my system, sorry. BSOD 1: A few months ago I started getting a BSOD everytime I tried to connect an external monitor to my laptop, I don't know what the actual error message was as I stopped...
Demjuicies BSOD, App Crashes And Hangs 10 04-27-2013 01:10 PM
[SOLVED] Multiple BSOD. Help!
Hi there, Yesterday I started getting BSOD. Since then, it has happened multiple times. It happens instantl when I try to open Firefox. If I use another browser or attempt t o work on something, the BSOD is delayed but happens after a few minutes. Things I noticed over a few weeks. Firefox...
gamewiz83 BSOD, App Crashes And Hangs 15 03-01-2013 02:02 PM
multiple BSOD, now can't load from Install dIsk
Have had multiple BSOD with increasing frequency. AMD 6400+ 2 GB ASUS M2N-2 SLI Win 7 six months ago, BSOD started a month ago Now can't get past startup - last three crashes -
pjl1234 Windows 7 , Windows Vista Support 2 07-02-2011 04:38 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 11:49 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts