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Old 07-20-2017, 03:39 PM   #1
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SysnativeFileCollectionApp.zip
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Old 07-20-2017, 04:35 PM   #2
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My computer recently started NOT shutting down (occasionally) when I shut down. I click the shut down button and it starts logging off - but then a blue DOS looking screen pops up and the computer will re boot with a message saying something like "Windows has recovered from an unexpected shut down."

This happens about 1 in 10 times when I go to shut down. The other 9 out of 10 times it shuts down normal. I posted this in another area and I got a response to run the BSOD scan and post the results here.
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Old 07-20-2017, 07:52 PM   #3
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Hi. . .

There are no memory dumps in the attached zip file.

Make sure that your system recovery settings are set up to generate a mini kernel memory dump file in the event of a system crash. You'll find the settings under "System" in Control Panel.

Luckily, the Event Viewer log told a different story. It recorded a total of 16 BSODs that occurred between 11 June 2017 and today - 20 July 2017.

Code:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 072017-20326-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 072017-19780-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071817-23712-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071617-21060-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071517-20732-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071417-24148-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071417-24492-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071017-26442-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070917-22760-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070317-21356-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062617-20857-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062517-22479-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062517-27752-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062017-21200-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061817-21325-01.
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 061117-21262-01.
Notice the 1st parameter inside the parenthesis. Every one is 0x0000000d. Per Microsoft, its meaning -
Quote:
"Windows cannot connect to the printer. Operation could not be completed > (error 0x0000000d)."
Your system files, specifically msinfo32, shows that you have an EPSON XP-640 Series printer installed. It does not matter whether the printer is accessed via wifi or whether you have it directly connected via USB cable. You have Epson software and drivers installed for the printing device.

I checked out the Epson support site and luckily they have new software/drivers for your model printer that was released just about a month ago (June 16, 2017).

Install the updated June 2017 package and see if the BSODs subside.

https://epson.com/Support/Printers/A...SPT_C11CF50201

Hopefully this update will quiet the BSOD epidemic as I've never seen BSODs caused by a printer malfunction.

Regards. . .

jcgriff2

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Old 07-21-2017, 09:51 AM   #4
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Thank you for your response. The Epson printer is brand new, (maybe a week old). Before that we had a Canon. The problem of the computer rebooting when I try to shut it down has been going on for months. We had the Cannon printer for 2 or 3 years so the problem didn't occur when we first got it, but started to occur a year or more after we got it. We replaced the Canon printer with the Epson printer last week - the problem was there before and is there now.

I'm not 100% sure what you're talking about as far as memory dump is concerned. I know very little about computers. This is what I found in control panel, and this is how I found it.

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Old 07-21-2017, 02:57 PM   #5
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Hi. . .

Your system settings are correct. It's set for a "kernel memory dump" which should produce a full kernel dump (\windows\memory.dmp file) + mini kernel dumps (\windows\minidump folder).

Did you add RAM to the system? Doing so would mean that the page file base allocation size is now < installed physical RAM -- which would cause a no dump situation.

Here is a thread/sticky that should be helpful - https://www.techsupportforum.com/foru...od-816378.html

I don't know the reason why you're not producing dump files, but the page file is a good place to start.

Let's go ahead and delete and re-create the page file - https://www.sysnative.com/forums/win...8-7-vista.html

Regards. . .

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EDIT: Did you install the new Epson software/drivers?






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Old 07-24-2017, 09:10 AM   #6
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For some reason this website slows my computer way down. My McAfee pops up with warnings on half the links I click on. So I'm not sure how far I'll get with this. I tried to do the re creating file page. I got this message.

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Old 07-24-2017, 10:15 AM   #7
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McAfee doesn't have a very good reputation these days and I wouldn't be at all surprised if it was contributing to your issue.

I would swap it for Microsoft Security Essentials.

If you're going to remove it, use this; https://www.bleepingcomputer.com/dow...-removal-tool/
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Old 07-24-2017, 11:12 AM   #8
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Do you have a page file?
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Old 07-24-2017, 01:27 PM   #9
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SysnativeFileCollectionApp.zip
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Old 07-24-2017, 08:13 PM   #10
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Quote:
Originally Posted by jcgriff2 View Post
Do you have a page file?
I don't think so. I have 3.0GB of RAM and I'm pretty sure that was installed when I upgraded from Vista to Windows 7.

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Old 07-24-2017, 09:16 PM   #11
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Quote:
Originally Posted by jcgriff2 View Post
Do you have a page file?
Quote:
Originally Posted by sremed View Post
I don't think so. I have 3.0GB of RAM and I'm pretty sure that was installed when I upgraded from Vista to Windows 7.

Click image for larger version

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ID:	310561

No, you don't seem to have a page file according to one of the system files that you provided in the Sysnative zip file..

From msinfo32.nfo file -
Code:
Page File Space  	0 bytes
In the screenshot - top-left of screen -- check the box "Automatically manage page file.....".

No page file on a Window 7 system = no kernel memory dumps produced when a BSOD occurs. I believe that your "no-page file status" is the reason why no mini kernel dump files have been produced for the 16 BSODs that have occurred thus far.

https://www.techsupportforum.com/foru...od-816378.html

Regards. . .

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Old 07-25-2017, 10:58 AM   #12
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Quote:
Originally Posted by jcgriff2 View Post
... In the screenshot - top-left of screen -- check the box "Automatically manage page file.....".

No page file on a Window 7 system = no kernel memory dumps produced when a BSOD occurs. I believe that your "no-page file status" is the reason why no mini kernel dump files have been produced for the 16 BSODs that have occurred thus far...
I clicked it. Below is what it looks like now.



I don't fully understand the paging file/virtual memory concept. From what I read I got the impression that number was supposed to be set to 1.5 times whatever the installed memory is? My (human) memory sucks. I'm pretty sure this computer came with Windows Vista and less RAM from the factory. I had Windows 7 installed 3 or 4 years ago and the RAM was upgraded to the current 3.00 GB then, (I think). Either way, I thought I read that the paging file number had to be larger than the physical memory for the memory dumps to work? And it doesn't appear like I am able to set that number larger than 3.00 GB? I might be way off base - I actually have no idea what I'm talking about.

It just started doing the reboot thing recently, like within the past year. It didn't do it all the time so I never took the time to try and resolve it. I think I visited this website a few months ago about it but my account was deactivated and I couldn't post, (or something like that). I got sidetracked and didn't want to put the time or effort into it at the time.

When I first started this particular thread I was asked to try a number of things. I didn't know what I was doing, (other than following step by step instructions). If I'm not mistaken that "Automatically Manage Page File" box WAS clicked originally. It seems like one of those step by step processes had me unclick that box at some point?

If that's the case then the reboot issue was occurring with that box clicked. The only other change I've made was to uninstall McAfee and install Security Essentials.
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Old 07-26-2017, 07:06 AM   #13
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I shut my computer down last night and it did the same reboot thing again. When it reboots back to my home screen I get this pop-up:



This computer is about 10 years old, maybe I should just look into getting another one. I hate to give up Windows 7; I like it. I don't know anything about 8 or 8.1. I do know my wife's laptop has Windows 10 on it and it sucks.

I don't know if this "Unexpected Shutdown" issue can be fixed or not.
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Old 07-26-2017, 07:42 AM   #14
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I decided to run the scan again. I'm not sure if anything has changed but I figured it's worth a shot.

SysnativeFileCollectionApp.zip

According to my System Information it looked like I had virtual memory and a page file now, so I thought I'd give it a try.

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Old 07-26-2017, 01:37 PM   #15
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Quote:
Originally Posted by sremed View Post
Either way, I thought I read that the paging file number had to be larger than the physical memory for the memory dumps to work?
Not just the page file itself, but the page file "BASE ALLOCATION SIZE" has to be > physical RAM. If your system came with 2 GB RAM; you added 1 so total = 3 GB RAM, you page file base allocation size is still 2 GB. You have to delete and re-create the page file, which is one of the steps I had you do already.

Run this batch file so we can check your page file - https://www.sysnative.com/SysnativeTu...pagefile_t.bat

A Notepad will open. Save it and attach to your next post.

It comes from #34, last column - https://www.sysnative.com/forums/win...8-7-vista.html

I wrote that tutorial and know this will give us the info we need on the page file base allocation size.

When you uninstalled McAfee, did you use the McAfee Removal Tool?

Uninstallers (removal tools) for common Windows antivirus software—ESET Knowledgebase

Regards. . .

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Old 07-26-2017, 03:04 PM   #16
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pagefile.txt
Yes. I used the McAfee removal tool
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Old 07-26-2017, 08:40 PM   #17
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The text output provided:
Code:
    AllocatedBaseSize=3006
CurrentUsage=163
Description=C:\pagefile.sys
InstallDate=    20170724205854.883200-420
Name=C:\pagefile.sys
PeakUsage=196
Status=
TempPageFile=FALSE
You can see that your page file base allocation size is 3006 MB, which is > than your 3 GB installed RAM.

Installation date (or create date) of the page file was July 24, 2017

The other numbers - Peak Usage = 196 MB -- the most amount of virtual memory used at one time since last re-boot

Current Usage = 163 MB -- self-explanatory

The best thing of all of this. . . We now know that you definitely have a page file!

Let's see if we can speed up your next BSOD by running Driver Verifier.


Please run Driver Verifier - https://www.techsupportforum.com/foru...ed-473665.html

Let it run for at least 24 hours in the background. You can use the system while Driver Verifier is running, but you may notice some system slowness as Driver Verifier does utilize heavy system resources. Also, keep in mind that if Driver Verifier flags a 3rd party driver, it will BSOD your system immediately. Be sure to save any work as often as possible.

If Driver Verifier does BSOD your system, get the VERIFIER_ENABLED dump from \windows\minidump. The filenames contain dates, so it should be easy to find. Copy the dump out to Desktop or Documents; zip it up and attach to your next post. Windows WILL NOT allow you to zip the dump while it resides in \windows\minidump.

Regards. . .

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Old 07-28-2017, 12:16 PM   #18
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I had the driver verifier enabled. I shut down the computer several times this morning and finally got the BSOD a few minutes ago. I'm not sure what you want to me post from here.
Attached Files
File Type: zip 072817-21684-01.dmp - Shortcut.zip (590 Bytes, 8 views)
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Old 07-28-2017, 01:20 PM   #19
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Your attachment is a shortcut.

To make things easier, re-run the Sysnative/jcgriff2 app in step #1 -

https://www.techsupportforum.com/foru...ta-452654.html

That will copy the dump file I'm after.

However... You shut the system down while Driver Verifier was running?

The system has to run for at least 24 hours with Driver Verifier running.
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Old 07-28-2017, 03:35 PM   #20
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