Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

BSOD everytime I restart or shutdown

This is a discussion on BSOD everytime I restart or shutdown within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Anytime I shutdown my computer or restart it, I get the BSOD. However, after getting the BSOD, and my computer


Closed Thread
 
Thread Tools Search this Thread
Old 02-03-2010, 05:37 AM   #1
Guest
 
Join Date: Jan 2010
Posts: 15
OS:



Anytime I shutdown my computer or restart it, I get the BSOD. However, after getting the BSOD, and my computer automatically reboots, my computer works fine. I want to get rid of this problem.

Also, I attempted to run the System Health Report, but it said that

An error occured while attempting to generate the report.

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Attached Files
File Type: zip TSF_Vista_Support.zip (1.40 MB, 22 views)
jchong is offline  
Sponsored Links
Advertisement
 
Old 02-04-2010, 07:51 AM   #2
TSF Team Emeritus
Microsoft MVP
 
usasma's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2009
Location: Southeastern CT, USA
Posts: 7,483
OS: Win7



15 memory dumps, 8 different BSOD errors, 6 different causes
Most likely a hardware problem (leaning towards the hard drive). Please start with these diagnostics:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
https://www.carrona.org/memdiag.html (read the details at the link)
https://www.carrona.org/hddiag.html (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: https://www.carrona.org/malware.html (read the details at the link)
Quote:
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.
If the above tests come out OK, please run these tests according to the instructions on their web page:
Try this free video stress test: https://www.ozone3d.net/benchmarks/fur/
Try this free stress test: https://www.mersenne.org/freesoft/
Also, please remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall/remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- some driver links are on this page: https://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
Code:
AGRSM.sys    Tue Nov 28 15:10:55 2006 - TOSHIBA V92 Software Modem or Agere Systems Soft Modem or Creatix V.92 Data Fax Modem by Agere Systems (www.agere.com).
FwLnk.sys    Sun Nov 19 09:11:12 2006 - TOSHIBA Firmware Linkage 32-bit Driver 
PxHelp20.sys Wed Aug 09 13:27:31 2006 - CD/DVD program driver (made by Sonic)
iaStor.sys   Sun Sep 30 01:20:12 2007 - Intel Storage driver
igdkmd32.sys Thu Sep 13 18:23:47 2007 - Intel Graphics driver
IntcHdmi.sys Wed Jun 06 19:21:31 2007 - Intel High Definition Audio HDMI Driver
NETw4v32.sys Wed Sep 26 09:12:18 2007 - Intel Wireless WiFi Link Driver
rimmptsk.sys Sat Feb 24 00:42:21 2007 - Ricoh memory card reader driver
rimsptsk.sys Tue Jan 23 02:40:19 2007 - Ricoh memory card reader driver
rixdptsk.sys Wed Mar 21 09:02:02 2007 - Ricoh memory card reader driver
SynTP.sys    Thu Dec 06 20:41:53 2007 - Synaptics TouchPad Driver
tos_sps32.sys Thu Oct 26 04:52:11 2006 - TOSHIBA tos_sps2 driver
TVALZ_O.SYS  Thu Nov 08 22:07:46 2007 - TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
UVCFTR_S.SYS Tue Nov 27 05:38:34 2007 - Chicony USB 2.0 Camera. Manufacturer: Chicony Electronics Co., Ltd. https://www.chicony.com.tw/
Summary of the BSOD's:
Code:
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Wed Jan 13 07:24:58.262 2010 (GMT-5)
System Uptime: 0 days 0:30:56.164
BugCheck 18, {0, ad0efc90, 2, ffffffff}
Probably caused by : ntkrpamp.exe ( nt!AlpcpDeletePort+114 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchIndexer.e
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Fri Jan 15 18:06:06.738 2010 (GMT-5)
System Uptime: 0 days 0:01:26.519
BugCheck 1000007E, {c0000005, 8692800c, 99a16c28, 99a16924}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sun Jan 17 08:29:06.923 2010 (GMT-5)
System Uptime: 0 days 4:53:46.378
BugCheck 77, {1, 0, 0, 8776fc70}
Probably caused by : memory_corruption ( nt!MiInPageSingleKernelStack+284 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Mon Jan 18 08:54:07.656 2010 (GMT-5)
System Uptime: 0 days 0:02:02.437
BugCheck 50, {86cf3000, 8, 86cf2fff, 0}
Probably caused by : Ntfs.sys ( Ntfs! ?? ::NNGAKEGL::`string'+1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Wed Jan 20 06:04:29.208 2010 (GMT-5)
System Uptime: 0 days 0:01:18.990
BugCheck F4, {3, 8d510d90, 8d510edc, 82637650}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Wed Jan 20 12:06:48.442 2010 (GMT-5)
System Uptime: 0 days 0:01:23.223
BugCheck F4, {3, 90781020, 9078116c, 82643650}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sat Jan 23 01:04:43.151 2010 (GMT-5)
System Uptime: 0 days 0:01:27.933
BugCheck 1000008E, {c0000005, 8d69c2fd, 8775768c, 0}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sun Jan 24 00:04:04.998 2010 (GMT-5)
System Uptime: 0 days 0:01:28.779
BugCheck 1000008E, {c0000005, 8f0872fd, 8776b68c, 0}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sun Jan 24 22:03:44.818 2010 (GMT-5)
System Uptime: 0 days 21:58:59.113
BugCheck 1A, {30, 85b69e00, ac503000, 891ef0a8}
Probably caused by : memory_corruption ( nt!MiPerformFixups+1b5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Mon Jan 25 08:43:43.079 2010 (GMT-5)
System Uptime: 0 days 0:01:24.876
BugCheck 1000008E, {c0000005, 869aa2fd, 8776368c, 0}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Tue Jan 26 12:52:22.392 2010 (GMT-5)
System Uptime: 0 days 0:01:20.174
BugCheck 50, {ebc00000, 1, 86cfdfff, 2}
Probably caused by : hardware ( Ntfs!EfsReadEfsData+ff )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sun Jan 31 03:03:32.865 2010 (GMT-5)
System Uptime: 1 days 0:43:24.968
BugCheck 1A, {30, 8e0a1128, 81127000, 961f1004}
Probably caused by : memory_corruption ( nt!MiPerformFixups+1b5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Mon Feb  1 10:13:19.013 2010 (GMT-5)
System Uptime: 0 days 0:02:17.810
BugCheck F4, {3, 8d78d218, 8d78d364, 8263a650}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Wed Feb  3 00:01:39.120 2010 (GMT-5)
System Uptime: 0 days 0:01:21.901
BugCheck BE, {807ddc60, 5895121, 803ccc6c, b}
Probably caused by : portcls.sys ( portcls!CPortPinTopology::~CPortPinTopology+e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Wed Feb  3 06:13:02.941 2010 (GMT-5)
System Uptime: 0 days 0:01:26.722
BugCheck 50, {86cfe000, 8, 86cfdfff, 0}
Probably caused by : Ntfs.sys ( Ntfs! ?? ::NNGAKEGL::`string'+1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  OGAEXEC.exe
__________________
John Carrona, Microsoft MVP - Windows Expert - Consumer
Driver Reference Table ` ` BSOD Index
usasma is offline  
Old 02-06-2010, 12:54 AM   #3
Guest
 
Join Date: Jan 2010
Posts: 15
OS:



Checking file system on C: The type of the file system is NTFS. Volume label is SQ004710V01. A disk check has been scheduled. Windows will now check the disk. 190016 file records processed. 833 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. 243806 index entries processed. 0 unindexed files processed. 190016 security descriptors processed. Cleaning up 18 unused index entries from index $SII of file 0x9. Cleaning up 18 unused index entries from index $SDH of file 0x9. Cleaning up 18 unused security descriptors. 26896 data files processed. CHKDSK is verifying Usn Journal... 37714952 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 190000 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 15983540 free clusters processed. Free space verification is complete. Windows has checked the file system and found no problems. 115682775 KB total disk space. 51351504 KB in 141160 files. 90184 KB in 26897 indexes. 4 KB in bad sectors. 306923 KB in use by the system. 65536 KB occupied by the log file. 63934160 KB available on disk. 4096 bytes in each allocation unit. 28920693 total allocation units on disk. 15983540 allocation units available on disk. Internal Info: 40 e6 02 00 84 90 02 00 50 82 04 00 00 00 00 00 @.......P....... d8 78 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .x..<........... 42 00 00 00 12 75 e9 76 38 83 32 00 38 7b 32 00 B....u.v8.2.8{2. Windows has finished checking your disk. Please wait while your computer restarts.

CHKDSK log file. Will run hardware diagnostics after I get blank CDs.
jchong is offline  
Sponsored Links
Advertisement
 
Old 02-06-2010, 07:05 AM   #4
TSF Team Emeritus
Microsoft MVP
 
usasma's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2009
Location: Southeastern CT, USA
Posts: 7,483
OS: Win7



Quote:
Windows has checked the file system and found no problems.
Well, that test looks good!
__________________
John Carrona, Microsoft MVP - Windows Expert - Consumer
Driver Reference Table ` ` BSOD Index
usasma is offline  
Old 02-08-2010, 10:43 PM   #5
Guest
 
Join Date: Jan 2010
Posts: 15
OS:



well would a simpler solution be to back up everything that I want. Reformat my hard drive. Then reinstall windows. Still having to turn my computer on then off then back on everytime I shutdown my computer.
jchong is offline  
Old 02-08-2010, 11:41 PM   #6
Registered Member
 
intelfan's Avatar
 
Join Date: Mar 2008
Posts: 313
OS: Windows 7 Ultimate

My System


I had a problem like this with windows 7 and it ended up being my sound driver. I later had some other problems and reinstalled windows and haven't had any problems yet, hope this helps.
intelfan is offline  
Old 02-09-2010, 06:05 PM   #7
TSF Team Emeritus
Microsoft MVP
 
usasma's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2009
Location: Southeastern CT, USA
Posts: 7,483
OS: Win7



Backing up your stuff, then wiping the hard drive and reinstalling just Windows would server to help isolate a hardware problem (if the problem recurs on a plain Windows installation, it's most likely hardware).

The plain Windows installation is ensuring that you have all drivers installed and that you have all Windows Updates. The only other installation is an antivirus for your protection while testing.

Your system, your call.
__________________
John Carrona, Microsoft MVP - Windows Expert - Consumer
Driver Reference Table ` ` BSOD Index
usasma is offline  
Old 02-11-2010, 07:49 PM   #8
Guest
 
Join Date: Jan 2010
Posts: 15
OS:



So if there was a hardware problem, would it cause Windows not to install at all? Or would it show me what the problem was after Windows is installed?
jchong is offline  
Old 02-12-2010, 07:36 AM   #9
Guest
 
Join Date: Jan 2010
Posts: 15
OS:



Alright, I think I'm going to get blank discs and run bootable diagnostics. Will this explain what is going on with my laptop?
jchong is offline  
Old 02-12-2010, 05:14 PM   #10
TSF Team Emeritus
Microsoft MVP
 
usasma's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2009
Location: Southeastern CT, USA
Posts: 7,483
OS: Win7



It's difficult to say exactly what's causing this.

Wiping and reinstalling Windows clean will tell us (most likely) if it's a Windows problem or a hardware problem. Once you've reinstalled Windows - if it works OK without any problems, then it was a Windows problem. But, if the problems continue to recur (and we've ruled out any 3rd party causes with the clean install), then it's most likely that there's a hardware problem.

Running the hardware diagnostics first will give you the opportunity to spot some hardware issues (such as the hard drive) right away. The wipe and reinstall thing will only tell you if there's a problem - not what the exact problem is.
__________________
John Carrona, Microsoft MVP - Windows Expert - Consumer
Driver Reference Table ` ` BSOD Index
usasma is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 01:36 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts