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BSOD Error Custom Built Computer

This is a discussion on BSOD Error Custom Built Computer within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. OS - Vista/ Windows 7 ? Windows 7 x86 (32-bit) or x64 ? 64x What was original


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Old 08-04-2014, 12:44 AM   #1
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OS - Vista/ Windows 7 ?
Windows 7

x86 (32-bit) or x64 ?
64x

What was original installed OS on system?
Windows 7

Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
OEM

Age of system (hardware)
Recently bought off of Tigerdirect

Age of OS installation - have you re-installed the OS?
Factory reset, which had Windows 7 pre installed about a month ago.

CPU
i7 4770k

Video Card
Intel HD graphics 4600

MotherBoard
Intel DB85FL_

Power Supply - brand & wattage
Forgot the brand, 750w

System Manufacturer
INTEL

Exact model number (if laptop, check label on bottom)

Laptop or Desktop? Custom Desktop
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Old 08-04-2014, 04:58 AM   #2
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Hi Gaining_Levels,

Welcome to TSF! :)

Can you confirm that your computer has all of the current Windows Updates installed? If you can check that whilst I analyse your logs that'd be great.

Regards
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Old 08-04-2014, 05:00 AM   #3
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Old 08-04-2014, 05:09 AM   #4
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I'm back.

I think the quickest way to work out what the issue is, is to run driver verifier.
To do this please:

Enable driver verifier:
  1. Open an elevated command prompt
  2. Type "verifier /standard /all" (no quotes)
  3. Reboot your machine
  4. Use machine again until it crashes


AFTER the crash & reboot, go into safe mode:
Keep hitting F8 until you get Advanced Boot Options screen. Select Safe Mode and follow the next steps.

Disable driver verifier
  1. Open an elevated command prompt
  2. Type "verifier /reset" (no quotes)
  3. Reboot your machine


Once you've done the above; upload the latest dump file (zip it up) and I'll be able to see what's causing the issue.

Thanks
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Old 08-04-2014, 04:53 PM   #5
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Quote:
Originally Posted by Poyol View Post
I'm back.

I think the quickest way to work out what the issue is, is to run driver verifier.
To do this please:

Enable driver verifier:
  1. Open an elevated command prompt
  2. Type "verifier /standard /all" (no quotes)
  3. Reboot your machine
  4. Use machine again until it crashes


AFTER the crash & reboot, go into safe mode:
Keep hitting F8 until you get Advanced Boot Options screen. Select Safe Mode and follow the next steps.

Disable driver verifier
  1. Open an elevated command prompt
  2. Type "verifier /reset" (no quotes)
  3. Reboot your machine


Once you've done the above; upload the latest dump file (zip it up) and I'll be able to see what's causing the issue.

Thanks
Okay, I'll try doing that right now. Noob question though, where will I find this new dump file?

Also: I have all the latestest windows updates.
+I saw an error log in a program (I think it was the one used for this site) all the errors had to do with one device, saying it couldn't start up. DEVICE MANAGER PICTURE The device status is "Could not start"
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Old 08-04-2014, 06:46 PM   #6
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Quote:
Originally Posted by Gaining Levels View Post
Okay, I'll try doing that right now. Noob question though, where will I find this new dump file?

Also: I have all the latestest windows updates.
+I saw an error log in a program (I think it was the one used for this site) all the errors had to do with one device, saying it couldn't start up. DEVICE MANAGER PICTURE The device status is "Could not start"
Edit: I have deleted that device and it has not tried to reinstall, and it has no noticeable changes to my computer.
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Old 08-05-2014, 01:10 AM   #7
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Quote:
Originally Posted by Gaining Levels View Post
Okay, I'll try doing that right now. Noob question though, where will I find this new dump file?
Not a noob question, I should have explained better. If you run the same file you did when you sent me the first minidumps (The posting instructions).

Regards
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Old 08-05-2014, 01:24 AM   #8
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Quote:
Originally Posted by Poyol View Post
Not a noob question, I should have explained better. If you run the same file you did when you sent me the first minidumps (The posting instructions).

Regards
Here, I THINK I did it correctly, tell me if I didn't :)
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Old 08-05-2014, 01:49 AM   #9
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Gaining Levels, I still can't find a conclusive fault with minidumps.
Please can you upload the latest Kernel Memory Dump from here C:/Windows/MEMORY.dmp to OneDrive/Dropbox somewhere I can get access to it and post the link.

I will then take a further look.

Regards
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Old 08-05-2014, 01:53 AM   #10
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Quote:
Originally Posted by Poyol View Post
Gaining Levels, I still can't find a conclusive fault with minidumps.
Please can you upload the latest Kernel Memory Dump from here C:/Windows/MEMORY.dmp to OneDrive/Dropbox somewhere I can get access to it and post the link.

I will then take a further look.

Regards
I don't have a MEMORY.dmp all I have is "C:\Windows\Minidump" with a lot of .dmp files in it.
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Old 08-05-2014, 04:44 AM   #11
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Go start
Right click on My Computer and select properties
Then on the left side panel click on Advanced system settings
Then click on the Advanced tab
Click on Settings under startup and recovery
Under Write debugging information select Kernel memory dump
Then restart.

Any new dump file will be written to C:/Windows/MEMORY.dmp and it will cut down part of that and create a minidump file anyway so there is never any reason to select minidumps only.
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