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BSOD - DRIVER_POWER_STATE_FAILURE

This is a discussion on BSOD - DRIVER_POWER_STATE_FAILURE within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. My PC does not power off when Windows 10 (1703) has ended. After about 2-4 minutes I get the BSOD


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Old 06-24-2017, 10:45 AM   #1
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OS: Windows 10 Pro Ver 1703 Build 15063.413



My PC does not power off when Windows 10 (1703) has ended. After about 2-4 minutes I get the BSOD = Driver Power State Failure.
No errors, yellow or red, marked in my Device Manager.
Driver Verifier detects no errors.
I have inactivated and reinstalled my network card, Realtek PCIe GBE Family Controller, but still got the problem.
I think a new version of BIOS was installed 1-2 weeks ago.
(BIOS Version/Date = American Megatrends Inc. 3301, 08/02/2017)
I have reinstalled BIOS, but that didn't change anything.
sfc /scannow found no errors

I made a restart with notes about time for my different actions.
These are compared with entries in Windows System Log (bold timestamps).

10:38:00 My shutdown request to Windows
10:38:03 Shut down starts in System Log
10:38:07 Last entry in log for Windows shut down
10:40:00 BSOD received on screen
10:42:00 My power Off/On of PC
10:42:40 First entry in System Log for Windows starting
10:42:45 1st Error in System Log = The SysMain service terminated
The request is not supported. EventID = 7023
10:42:46 2nd Error in System Log = The computer has rebooted from a bugcheck.
10:43:00 Logon screen received
10:44:00 My Logon to Windows
10:44:43 Winlogon in System Log

Surprising is that BSOD is received 10:40:00. That is 2 minutes after last entry in Windows Log during shutdown.

In Windows System Log are two errors reported when Windows restarts:
1. The SysMain service terminated with Event ID = 7023

2. The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffcf8e0de9a060, 0xffff8a803db85870, 0xffffcf8e0df46010). A dump was saved in: C:\Windows\Minidump\062217-4437-01.dmp. Report Id: 2d0f7a3f-0ff3-4bbd-958b-6635e7b3f54f.

I have run dumpchk.exe on C:\Windows\Minidump\062217-4437-01.dmp.
Output is available in Dropbox =
https://www.dropbox.com/s/odvajx7d3e...1.dmp.txt?dl=0

I have changed Windows language from Swedish to English, but still gets the Perfmon report in Swedish. Sorry about that.

Looking forward to anything that can help me solve my problem.
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (1.83 MB, 9 views)
File Type: zip Perfmon in Swedish.zip (174.3 KB, 7 views)
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Old 06-24-2017, 01:34 PM   #2
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Hi -

The 3 dumps had the same results.

Code:
 0: kd> !irp ffff800f46487660
Irp is active with 18 stacks 16 is current (= 0xffff800f46487b68)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 <...>
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffff800f470a6cd0 00000000 fffff80d9ada1b80-00000000 Success Error Cancel pending
	       \Driver\asmthub3	serenum
			Args: 00016600 00000001 00000000 00000005
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffff800f470dbd60 00000000 fffff800eaf4edc0-ffff800f46137e30 Success Error Cancel pending
	       \Driver\Serenum	nt!PopRequestCompletion
			Args: 00016600 00000001 00000000 00000005
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffff800f46137e30    

			Args: 00000000 00000000 00000000 00000000
These 2 drivers are involved -
asmthub3.sys - https://www.sysnative.com/drivers/dr...d=asmthub3.sys
Serenum.sys - Windows driver - https://www.sysnative.com/drivers/dr...id=serenum.sys

Find an update for the first; forget about the second. Only Microsoft through Windows Updates can update/patch that driver. It likely is fine and just clashed with the other driver. When 2 or more drivers are involved like this, we always look at the 3rd party driver (the Microsoft driver is considered to be sacrosanct).

Here is the timestamp on the 3rd party USB driver in your system:
Code:

asmthub3.sys Wed Jun 03 02:33:19 2015 (556E9FAF)
Regards. . .

jcgriff2

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Old 06-24-2017, 04:53 PM   #3
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Dear John
My problem is solved.
Tonight an old man in Sweden will sleep very well.
Thanks to You. Many thanks.

The driver was installed as a part of the AISuit 3 from ASUSTeK Computer Inc on the CD delivered with my motherboard Z-170K.
The driver was a part of an USB boost utility from ASMedia Technology Inc.
I have mailed them and told about what you found in my PC.

I hope this will help other users who get the same problem.

Best regards from Sweden at 1.00 AM of the midsummer night.
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Old 06-24-2017, 09:34 PM   #4
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Hi. . .

Glad that you can now sleep well, but did you look for a driver update at the Asmedia site via the update link in the DRT?

https://www.asmedia.com.tw/eng/e_prod...9&cate_index=0

It should be one of the 3 on the screen that appears, but I'm not sure which one.

Good Luck To You!

Regards. . .

John

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Old 09-15-2017, 03:08 PM   #5
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I moved your post to a thread of your own.

https://www.techsupportforum.com/foru...e-1210409.html
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