Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

bsod 7a everytime my laptop is turned off

This is a discussion on bsod 7a everytime my laptop is turned off within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. hello this lately Ive been getting blue screens off death every time i shutdown my laptop the screen turned off


Closed Thread
 
Thread Tools Search this Thread
Old 06-13-2011, 09:40 AM   #1
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



hello this lately Ive been getting blue screens off death every time i shutdown my laptop the screen turned off then turns back on with a blue screen 7a. Ive been viewing my dump files with blue screen viewer the results are as follows-

12/06/11-kernel data in page error -0x0000007a (parameters -0xc049a498 -0xc00000a3 - 0xb007a860 - 0x93493d48) caused by stwrt.sys

and the latest

13/06/11-kernel data in page error -0x0000007a (parameters -0x00000020 -0xc000009d - 0x87b02bdc - 0x00000000) caused by halmacpi.dll

my laptop is as followed a hp pavilion dv6 1216sa windows 7 32 bit service pack 1
amd turion x2
ati mobility radeon HD 4800/5100 series
4gb of ram


also all of my drivers are already up to date

i hope someone can help

there has also been 8 other blue screens but didn't type them up for time
rd45 is offline  
Sponsored Links
Advertisement
 
Old 06-13-2011, 11:03 AM   #2
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,336
OS: Windows 10, 8.1 + Windbg :)



Hi -

Bugcheck 0x7a (,0xc000009c,,) = page file data could not be read into memory due to likely HDD failure

Run chkdsk /r

Run HDD diags -
- https://www.carrona.org/hddiag.html
- https://www.techsupportforum.com/2828431-post7.html
- Drive diagnostic utilities compendium - TechSpot OpenBoards

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 06-13-2011, 11:14 AM   #3
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



thanks for the fast response ill do the check now and post back the results
rd45 is offline  
Sponsored Links
Advertisement
 
Old 06-18-2011, 01:47 AM   #4
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



hello i did a chkdsk / r as directed and i had 3 successful shutdowns afterwards until yesterday i was playing dragon age origins and exited it shutdown my laptop as usual and then i t happened again blue screen 7a -

kernel data in page error 0x0000007a (parameters -0xc04b4330 -0xc00000a3-0x6ea37860-0x96866d48) caused by driver stwrt.sys

all ive done this last 3 days after the chkdsk / r is use Firefox and play farcry 2 and dragon age origins
rd45 is offline  
Old 06-18-2011, 02:25 AM   #5
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



OK im doing a sea tools test now but for the hard drive diagnostics tools i need to know the make of my hard drive when i check what the make is it says it is a
ST932032 5as scsi disk device does any body know what the manufacturer is for this hard drive
rd45 is offline  
Old 06-18-2011, 05:36 AM   #6
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



OK i just did the sea tools tests and they all past successfully with no errors so ill try another one of the tests you recommended
rd45 is offline  
Old 06-18-2011, 07:23 AM   #7
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,336
OS: Windows 10, 8.1 + Windbg :)



Hi -

One posts mentions stwrt.sys, which is an IDT/ Sigma Tel audio codec.

https://sysnative.com/0x1/DriverReference.html#stwrt.sys

HP dv6-1216sa - https://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&tool=&query=dv6%201216sa&product=3982341&


Try this IDT codec -
IDT Audio HP dv6-1216sa Windows 7 x86 - https://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75228-1&lc=en&dlc=en&cc=us&os=4062&product=3982341&sw_lang=

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 06-20-2011, 09:40 AM   #8
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



hello thanks for the reply i installed the IDT codec and got 1 succesful shutdown after it but then yesterday i played dragon age origins and i shutdown the computer and i got yet another blue screen-
kernel data in page error -0x0000007a (parameters 0xc048c8b0-0xc00000a3-0x195a4860-0x91916680)
but this time it was caused by HDaudbus.sys not stwrt.sys so we may have solved one thing
thanks again for your help


RD45
rd45 is offline  
Old 06-21-2011, 12:58 AM   #9
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,336
OS: Windows 10, 8.1 + Windbg :)



HDaudbus.sys = Microsoft High Definition Audio Bus Driver

https://sysnative.com/0x1/DriverReference.html#HDaudbus.sys

Check Device Manager - what is the date on the IDT codec?
jcgriff2 is offline  
Old 06-21-2011, 09:39 AM   #10
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



hello i used device manager to check the date of the idt codec and it says the date of the driver was 23/03/2010 i got this laptop in 2009 so it wasn't installed when i brought the laptop also i checked my systems logs and it said i installed the idt codex through an important update in windows update i also did a test of my own i used task manager and ended the process for idt codex and my laptop shut down like i ran out of battery but when the screen when blank the laptop was still going when i shut it down then back on again and it turned it on as normal

thanks for all your help

RD45
rd45 is offline  
Old 06-21-2011, 02:43 PM   #11
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,336
OS: Windows 10, 8.1 + Windbg :)



Hi -

Run Driver Verifier - Driver Verifier - Windows 7 & Vista (BSOD-related)

Driver Verifier needs to run 24 hours minimum or until it BSODs your system, whichever is less. Then . . .

Provide full system info - Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 06-22-2011, 09:34 AM   #12
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



hello
im giving you the zip file before i do the driver verifier so you can view the zip contents first and if you think i need to do a driver verifier after you've had a look then i will

OS- windows 7 service pack 1

type-x86 (32bit)

original OS installed on my laptop at purchase -windows vista home premium
it is a full retail version of windows 7 home premium (brought from shop at the same time as when i got the laptop)(came on a separate disc)

windows 7 has been installed on my laptop for just over 1 year

i hope this helps and please reply and ask if you do need a driver verification as well
Attached Files
File Type: zip Documents.zip (2.63 MB, 228 views)
rd45 is offline  
Old 06-22-2011, 10:54 AM   #13
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,336
OS: Windows 10, 8.1 + Windbg :)



Hi -

The last dump bugcheck -

0x7a (,0xc00000a3,,) = requested data from page file could not be read into RAM

2nd parm 0xc00000a3 = Drive not ready - referring to DVD/CD drive perhaps...?

IDT audio named probable cause -
Code:
stwrt.sys         Wed Mar 24 00:00:46 2010 (4BA98E6E)
VClone.sys        Mon Dec 13 06:51:47 2004 (41BD8253)
ElbyDelay.sys     Tue Apr 12 04:41:20 2005 (425B89B0)
ElbyCDIO.sys      Thu Apr 21 07:40:36 2005 (42679134)
Get rid of VClone; Elby

http://sysnative.com/0x1/DriverReference.html#stwrt.sys
http://sysnative.com/0x1/DriverReference.html#ElbyDelay.sys
http://sysnative.com/0x1/DriverReference.html#VClone.sys
http://sysnative.com/0x1/DriverReference.html#ElbyDelay.sys



Regards. . .

jcgriff2



BSOD SUMMARY
Code:
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062211-49296-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Tue Jun 21 14:19:07.182 2011 (GMT-4)
System Uptime: 0 days 2:53:51.256
*** WARNING: Unable to verify timestamp for stwrt.sys
*** ERROR: Module load completed but symbols could not be loaded for stwrt.sys
BUGCHECK_STR:  0x7a_c00000a3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x7a_c00000a3_stwrt+129d
Bugcheck code 0000007A
Arguments c04984f8 c00000a3 2e785860 9309f134
 
Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1009]
BiosMajorRelease = 15
BiosMinorRelease = 23
FirmwareMajorRelease = 25
FirmwareMinorRelease = 23
BiosVendor = Hewlett-Packard
BiosVersion = F.17
BiosReleaseDate = 08/18/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6 Notebook PC
SystemFamily = 103C_5335KV
SystemVersion = Rev 1
SystemSKU = VF360EA#ABU
BaseBoardManufacturer = Quanta
BaseBoardProduct = 3060
BaseBoardVersion = 19.17
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
 
 
by jcgriff2     
 
       J. C. Griffith, Microsoft MVP   
 
                https://mvp.support.microsoft.com/profile/Griffith   
 
 
                www.sysnative.com
 
                www.jcgriff2.com 
 
 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
jcgriff2 is offline  
Old 06-22-2011, 11:46 AM   #14
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



OK Ive uninstalled it is there anything else to do any more steps or should i just wait till i get a new bsod and post it?

thanks for your help
RD45
rd45 is offline  
Old 06-23-2011, 04:48 AM   #15
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,336
OS: Windows 10, 8.1 + Windbg :)



Hi -

You could wait for next BSOD or run Driver Verifier. If software issue causing the BSODs, it will help ID the culprit.

Run Driver Verifier - Driver Verifier - Windows 7 & Vista (BSOD-related)

Driver Verifier needs to run 24 hours minimum or until it BSODs your system, whichever is less. Then . . .

Provide full system info - Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 06-23-2011, 08:18 AM   #16
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



OK last night i had another bsod and yet again caused by stwrt.sys ill post it so you can have a look
Attached Files
File Type: zip Windows7_Vista_jcgriff2.zip (2.47 MB, 294 views)
rd45 is offline  
Old 06-27-2011, 12:03 AM   #17
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,336
OS: Windows 10, 8.1 + Windbg :)



Hi -

Same as the last BSOD.

The bugcheck = 0x7a (,0xc00000a3,,) = The drive is not ready for use

IDT audio named probable cause; Elby and Vclone found in the dump -
Code:
stwrt.sys         Wed Mar 24 00:00:46 2010 (4BA98E6E)

VClone.sys        Mon Dec 13 06:51:47 2004 (41BD8253)
ElbyDelay.sys     Tue Apr 12 04:41:20 2005 (425B89B0)
ElbyCDIO driver was unloaded -
Code:
af956000 af959000   ElbyCDIO.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Please remove the virtual drives.

Regards. . .

jcgriff2

`

BSOD SUMMARY
Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062311-32229-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jun 22 14:48:14.984 2011 (GMT-4)
System Uptime: 0 days 4:11:50.058
*** WARNING: Unable to verify timestamp for stwrt.sys
*** ERROR: Module load completed but symbols could not be loaded for stwrt.sys
BUGCHECK_STR:  0x7a_c00000a3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x7a_c00000a3_stwrt+129d
Bugcheck code 0000007A
Arguments c049a480 c00000a3 79463860 93490134
BiosVersion = F.17
BiosReleaseDate = 08/18/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
 
  
jcgriff2 is offline  
Old 07-10-2011, 08:47 AM   #18
Registered Member
 
Join Date: Jun 2011
Posts: 11
OS: windows 7 service pack 1



ok just to confirm to everybody i have solved my problem i uninstalled idt and then installed the version on the hp website for my computer i now have not had a blue screen for over 1 month the reason of the blue screens was that the new games i was playing required idt but the version installed was old and not compatible on the new games so when i turned of my laptop i got a blue screen because idt wasnt ready to be switched off.


id like to thank jcgriff2 for all of his help on this matter

this thread can now be closed

RD45
rd45 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
[SOLVED] very slow laptop after BSOD
Hello, Today i had a bluescreen during surfing the web. I wasn't doing serious computing tasks. 3 months ago i had some bluescreens to, i posted them here (https://www.techsupportforum.com/forums/f299/bsod-on-my-laptop-553307.html) and did the recommended errorsolving. Untill now i assumed...
martijn643 BSOD, App Crashes And Hangs 20 06-08-2011 09:50 PM
Random Internet Ads, BSOD, and Failure to Launch Windows -_-
Good evening to all, I'm currently facing a dilemma regarding my Toshiba Satellite A305-S6905 (running with an Intel Core 2 Duo CPU T6400 @ 2.00GHz), which initially came preinstalled with Windows Vista 32-bit, and was upgraded to Windows 7 Professional 32-bit (almost a year since the upgrade..the...
latinlovr06 Inactive Malware Help Topics 2 06-03-2011 11:50 AM
BSOD when installing win 7 on my laptop...
hi, somebody can help me with this problem.. i have trying to install windows 7 on my laptop, the gray bar loads and the win 7 boot loader appears, after that i having a BSOD with error : IRQL Not Equal Or Less stop : 0x000000D1 (0x00000000, 0x00000002, 0x00000000, 0x00000000) my...
sanrooney BSOD, App Crashes And Hangs 19 04-20-2011 10:00 AM
Laptop BSOD and won't restart
I have an ASUS F50SF laptop, that about a year and a half old. It has blue screened a few times since I've had it(IRQL lessthan error), one time the the main hardrive with my OS and files got corrupted (it would start, but all files seemed to be corrupted) , so I reinstalled windows. It also...
WDane BSOD, App Crashes And Hangs 3 04-07-2011 08:31 PM
Odd laptop motherboard/RAM issue
Hello all, I'm a new member here looking for some assistance with an HP laptop that I have. I posted my issues in another forum, so please forgive me for copying and pasting my problem. ORIGINAL ISSUE: Alright, well I've got a really strange laptop problem that I'm looking for some...
bobbylx Laptop Support 1 03-06-2011 11:18 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 03:41 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts