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Blue screen error in HP G series laptop with info as requested in thread

This is a discussion on Blue screen error in HP G series laptop with info as requested in thread within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi, I have follow the instruction in the below link https://www.techsupportforum.com/foru...ta-452654.html Please find attached document. ท OS - Vista/ Windows


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Old 10-21-2012, 11:47 PM   #1
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Hi,
I have follow the instruction in the below link
https://www.techsupportforum.com/foru...ta-452654.html

Please find attached document.

ท OS - Vista/ Windows 7 ? windows7
ท x86 (32-bit) or x64 ? 64 bit
ท What was original installed OS on system? yes
ท Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? yes
ท Age of system (hardware) 1 year 4 months
ท Age of OS installation - have you re-installed the OS? Yes using dvd given by manufacture after getting blue screen error

ท CPU
ท Video Card
ท MotherBoard
ท Power Supply - brand & wattage

ท System Manufacturer HP
ท Exact model number (if laptop, check label on bottom) HP Pavilion g6 notebook

Thanks
Attached Files
File Type: zip New folder.zip (935.9 KB, 320 views)
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Old 10-22-2012, 06:57 AM   #2
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Recommendations:
Crash reports point to your Norton Internet Security software. I note that it is at least a year out of date. I would recommend removing the software with the Norton Removal Tool and replacing it with an up to date version or with Microsoft Security Essentials.

3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:
Code:
**************************Sun Oct 21 11:12:27.324 2012 (UTC - 6:00)**************************
intelppm.sys                Mon Jul 13 17:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 10:18:18 2010 (4BA3A3CA)
SYMDS64.SYS                 Mon May 17 19:12:48 2010 (4BF1E990)
IDSVia64.sys                Thu May 27 02:07:18 2010 (4BFE2836)
Ironx64.SYS                 Wed Jun 23 18:28:49 2010 (4C22A6C1)
SYMNETS.SYS                 Tue Jul  6 21:22:28 2010 (4C33F2F4)
SYMEFA64.SYS                Thu Jul 22 20:19:55 2010 (4C48FC4B)
SRTSPX64.SYS                Tue Jul 27 16:18:31 2010 (4C4F5B37)
clwvd.sys                   Tue Jul 27 19:13:47 2010 (4C4F844B)
SYMEVENT64x86.SYS           Fri Jul 30 17:05:59 2010 (4C535AD7)
BHDrvx64.sys                Sat Aug  7 20:20:38 2010 (4C5E1476)
bcmwl664.sys                Wed Sep  1 18:14:13 2010 (4C7EEC55)
Rt64win7.sys                Thu Sep  2 23:58:32 2010 (4C808E88)
iaStor.sys                  Mon Sep 13 19:23:32 2010 (4C8ECE94)
HECIx64.sys                 Tue Oct 19 17:33:43 2010 (4CBE2AD7)
igdkmd64.sys                Sun Nov 28 22:23:11 2010 (4CF338BF)
RtsPStor.sys                Tue Dec  7 03:14:40 2010 (4CFE0910)
SynTP.sys                   Thu Dec 16 19:20:50 2010 (4D0AC902)
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Sat Oct 13 11:17:39.202 2012 (UTC - 6:00)**************************
btwl2cap.sys                Mon Mar  1 19:25:23 2010 (4B8C7713)
btwampfl.sys                Mon Jul 12 19:41:18 2010 (4C3BC43E)
btwavdt.sys                 Mon Jul 19 15:42:27 2010 (4C44C6C3)
btwaudio.sys                Mon Jul 19 15:43:27 2010 (4C44C6FF)
btwrchid.sys                Mon Jul 19 15:43:43 2010 (4C44C70F)
IntcDAud.sys                Fri Oct 15 02:28:17 2010 (4CB810A1)
stwrt64.sys                 Wed Dec  1 19:51:14 2010 (4CF709A2)
https://www.carrona.org/drivers/driver.php?id=intelppm.sys
https://www.carrona.org/drivers/driver.php?id=amdxata.sys
https://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
https://www.carrona.org/drivers/driver.php?id=IDSVia64.sys
https://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
https://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
https://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
https://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
https://www.carrona.org/drivers/driver.php?id=clwvd.sys
https://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
https://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
https://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
https://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
https://www.carrona.org/drivers/driver.php?id=iaStor.sys
https://www.carrona.org/drivers/driver.php?id=HECIx64.sys
https://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
https://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
https://www.carrona.org/drivers/driver.php?id=SynTP.sys
https://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
https://www.carrona.org/drivers/driver.php?id=btwampfl.sys
https://www.carrona.org/drivers/driver.php?id=btwavdt.sys
https://www.carrona.org/drivers/driver.php?id=btwaudio.sys
https://www.carrona.org/drivers/driver.php?id=btwrchid.sys
https://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
https://www.carrona.org/drivers/driver.php?id=stwrt64.sys


Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
Code:
**************************Sun Oct 21 11:12:27.324 2012 (UTC - 6:00)**************************
Loading Dump File [C:\Documents and Settings\writh ziden\My Documents\BSODDmpFiles\kj_cs\kj_cs~\New folder\Windows7_Vista_jcgriff2\102112-34585-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
System Uptime:0 days 0:00:12.870
BugCheck Code: BugCheck 50, {fffff8a400a8b778, 1, fffff80002db390d, 5}
Probably caused by :pci.sys ( pci!PciDispatchPnpPower+146 )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x50_pci!PciDispatchPnpPower+146
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Sun Oct 21 00:06:48.265 2012 (UTC - 6:00)**************************
Loading Dump File [C:\Documents and Settings\writh ziden\My Documents\BSODDmpFiles\kj_cs\kj_cs~\New folder\Windows7_Vista_jcgriff2\102112-23805-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
System Uptime:0 days 0:00:10.810
BugCheck Code: BugCheck 50, {fffff8040230490c, 0, fffff80002ccd680, 5}
Probably caused by :ndis.sys ( ndis!ndisPnPAddDevice+16e )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x50_ndis!ndisPnPAddDevice+16e
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Wed Oct 17 23:57:19.490 2012 (UTC - 6:00)**************************
Loading Dump File [C:\Documents and Settings\writh ziden\My Documents\BSODDmpFiles\kj_cs\kj_cs~\New folder\Windows7_Vista_jcgriff2\101812-32198-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
System Uptime:0 days 0:00:07.035
BugCheck Code: BugCheck 50, {fffffa840717cee8, 0, fffff880012bebed, 5}
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
Probably caused by :SYMEFA64.SYS ( SYMEFA64+bbed )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x50_SYMEFA64+bbed
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Sat Oct 13 11:17:39.202 2012 (UTC - 6:00)**************************
Loading Dump File [C:\Documents and Settings\writh ziden\My Documents\BSODDmpFiles\kj_cs\kj_cs~\New folder\Windows7_Vista_jcgriff2\101312-23010-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
System Uptime:0 days 0:07:00.747
BugCheck Code: BugCheck 1E, {ffffffffc0000005, fffff96000196fdd, 0, ffffffffffffffff}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :win32k.sys ( win32k+186fdd )
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: YahooMessenger
FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_win32k+186fdd
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Fri Oct 12 12:08:57.276 2012 (UTC - 6:00)**************************
Loading Dump File [C:\Documents and Settings\writh ziden\My Documents\BSODDmpFiles\kj_cs\kj_cs~\New folder\Windows7_Vista_jcgriff2\101212-25443-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
System Uptime:0 days 0:03:54.821
BugCheck Code: BugCheck 50, {fffff8a400eb80b0, 0, fffff80002fb408c, 5}
Probably caused by :ntkrnlmp.exe ( nt!RtlLookupAtomInAtomTable+2c )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: YahooMessenger
FAILURE_BUCKET_ID: X64_0x50_nt!RtlLookupAtomInAtomTable+2c
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
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Old 10-22-2012, 10:49 AM   #3
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Smile

Thanks a lot for your quick help.
I have removed norton from my system.
hopefully all goes well :)
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Old 10-22-2012, 04:03 PM   #4
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You're welcome. Let us know in a few days how the system fares. :)
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Old 10-25-2012, 11:22 PM   #5
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OS: windows 7



Hi again,

Blue screen still appears in my screen for the first time login. when I start my lappy in first two attempts its restart automatically and then works normally.
I am again attaching the test result that I have perform after removing norton.
Please help me out :)

thanks
Attached Files
File Type: zip Test2.zip (1.23 MB, 299 views)
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Old 10-28-2012, 04:27 AM   #7
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OS: windows 7



Hi,

now I am getting below blue screen error.. Please let me know what does it means-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.2
Locale ID: 16393

Additional information about the problem:
BCCode: 3d
BCP1: FFFFF80000B9BD80
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF88004898FC5
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102812-40747-01.dmp
C:\Users\sneh\AppData\Local\Temp\WER-60153-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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Old 10-28-2012, 06:38 PM   #8
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That BugCheck occurs very infrequently and I have little information on it. I do see you still have not installed SP1... Please install SP1 to see if it resolves your crashes.
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Old 10-29-2012, 11:27 AM   #9
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Hi after installing Service pack1 still my system is automatically shutdown when I start it.
Attaching the dump file which I got..
Please let me know anything you found
thanks in advance
Attached Files
File Type: zip dump.zip (20.5 KB, 50 views)
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Old 10-30-2012, 10:48 AM   #10
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What is your HP model?

Quote:
Originally Posted by HP Search
Search: Pavilion g6 Notebook
Code:
 206 matches found. Please select one below
HP Pavilion g6-2200 Select Edition Notebook PC series

    HP Pavilion g6t-2200 CTO Select Edition Notebook PC

HP Pavilion g6-2100 Notebook PC series

    HP Pavilion g6-2106nr Notebook PC
    HP Pavilion g6-2111us Notebook PC
    HP Pavilion g6-2112he Notebook PC
    HP Pavilion g6-2116nr Notebook PC
    HP Pavilion g6-2120nr Notebook PC
    HP Pavilion g6-2122he Notebook PC
    HP Pavilion g6-2123us Notebook PC
    HP Pavilion g6-2129nr Notebook PC
    HP Pavilion g6-2132nr Notebook PC
    HP Pavilion g6-2164ca Notebook PC

HP Pavilion g6-2000 Select Edition Notebook PC series

    HP Pavilion g6t-2000 CTO Select Edition Notebook PC

HP Pavilion g6-2200 Notebook PC series

    HP Pavilion g6-2208ca Notebook PC
    HP Pavilion g6-2210us Notebook PC
    HP Pavilion g6-2211nr Notebook PC
    HP Pavilion g6-2213nr Notebook PC
    HP Pavilion g6-2216nr Notebook PC
    HP Pavilion g6-2217cl Notebook PC
    HP Pavilion g6-2219nr Notebook PC
    HP Pavilion g6-2230us Notebook PC
    HP Pavilion g6-2233nr Notebook PC
    HP Pavilion g6-2235us Notebook PC
    HP Pavilion g6-2237us Notebook PC
    HP Pavilion g6-2238dx Notebook PC
    HP Pavilion g6-2240ca Notebook PC
    HP Pavilion g6-2240nr Notebook PC
    HP Pavilion g6-2244ca Notebook PC
    HP Pavilion g6-2244nr Notebook PC
    HP Pavilion g6-2248ca Notebook PC
    HP Pavilion g6-2249wm Notebook PC
    HP Pavilion g6-2253ca Notebook PC
    HP Pavilion g6-2268ca Notebook PC
    HP Pavilion g6-2284ca Notebook PC
    HP Pavilion g6-2288ca Notebook PC
    HP Pavilion g6t-2200 CTO Notebook PC
    HP Pavilion g6z-2200 CTO Notebook PC

HP Pavilion g6-2000 Notebook PC series

    HP Pavilion g6-2002xx Notebook PC
    HP Pavilion g6-2010nr Notebook PC
    HP Pavilion g6-2031nr Notebook PC
    HP Pavilion g6-2033nr Notebook PC
    HP Pavilion g6-2035nr Notebook PC
    HP Pavilion g6-2037nr Notebook PC
    HP Pavilion g6-2040ca Notebook PC
    HP Pavilion g6-2040nr Notebook PC
    HP Pavilion g6-2048ca Notebook PC
    HP Pavilion g6-2052xx Notebook PC
    HP Pavilion g6-2067ca Notebook PC
    HP Pavilion g6-2073ca Notebook PC
    HP Pavilion g6-2090ca Notebook PC
    HP Pavilion g6t-2000 CTO Notebook PC

HP Pavilion g6-1a00 Notebook PC series

    HP Pavilion g6-1a01 Notebook PC
    HP Pavilion g6-1a19wm Notebook PC
    HP Pavilion g6-1a20ca Notebook PC
    HP Pavilion g6-1a21ca Notebook PC
    HP Pavilion g6-1a22ca Notebook PC
    HP Pavilion g6-1a30us Notebook PC
    HP Pavilion g6-1a31nr Notebook PC
    HP Pavilion g6-1a32nr Notebook PC
    HP Pavilion g6-1a35ca Notebook PC
    HP Pavilion g6-1a40ca Notebook PC
    HP Pavilion g6-1a43ca Notebook PC
    HP Pavilion g6-1a44ca Notebook PC
    HP Pavilion g6-1a45ca Notebook PC
    HP Pavilion g6-1a46ca Notebook PC
    HP Pavilion g6-1a50ca Notebook PC
    HP Pavilion g6-1a50us Notebook PC
    HP Pavilion g6-1a52nr Notebook PC
    HP Pavilion g6-1a53nr Notebook PC
    HP Pavilion g6-1a55ca Notebook PC
    HP Pavilion g6-1a59wm Notebook PC
    HP Pavilion g6-1a60us Notebook PC
    HP Pavilion g6-1a65us Notebook PC
    HP Pavilion g6-1a66nr Notebook PC
    HP Pavilion g6-1a67nr Notebook PC
    HP Pavilion g6-1a69us Notebook PC
    HP Pavilion g6-1a71nr Notebook PC
    HP Pavilion g6-1a75dx Notebook PC
    HP Pavilion g6t-1a00 CTO Notebook PC

HP Pavilion g6-1c00 Notebook PC series

    HP Pavilion g6-1c13ca Notebook PC
    HP Pavilion g6-1c31nr Notebook PC
    HP Pavilion g6-1c32nr Notebook PC
    HP Pavilion g6-1c33ca Notebook PC
    HP Pavilion g6-1c35dx Notebook PC
    HP Pavilion g6-1c36he Notebook PC
    HP Pavilion g6-1c37cl Notebook PC
    HP Pavilion g6-1c39ca Notebook PC
    HP Pavilion g6-1c40ca Notebook PC
    HP Pavilion g6-1c41ca Notebook PC
    HP Pavilion g6-1c43nr Notebook PC
    HP Pavilion g6-1c44wm Notebook PC
    HP Pavilion g6-1c45dx Notebook PC
    HP Pavilion g6-1c51nr Notebook PC
    HP Pavilion g6-1c53nr Notebook PC
    HP Pavilion g6-1c54wm Notebook PC
    HP Pavilion g6-1c55ca Notebook PC
    HP Pavilion g6-1c55nr Notebook PC
    HP Pavilion g6-1c56nr Notebook PC
    HP Pavilion g6-1c57dx Notebook PC
    HP Pavilion g6-1c58ca Notebook PC
    HP Pavilion g6-1c58dx Notebook PC
    HP Pavilion g6-1c59nr Notebook PC
    HP Pavilion g6-1c60ca Notebook PC
    HP Pavilion g6-1c61ca Notebook PC
    HP Pavilion g6-1c62us Notebook PC
    HP Pavilion g6-1c64ca Notebook PC
    HP Pavilion g6-1c70ca Notebook PC
    HP Pavilion g6-1c71ca Notebook PC
    HP Pavilion g6-1c74ca Notebook PC
    HP Pavilion g6-1c75ca Notebook PC
    HP Pavilion g6-1c77nr Notebook PC
    HP Pavilion g6-1c79nr Notebook PC
    HP Pavilion g6-1c81nr Notebook PC
    HP Pavilion g6-1c87nr Notebook PC
    HP Pavilion g6t-1c00 CTO Notebook PC
    HP Pavilion g6z-1c00 CTO Notebook PC

HP Pavilion g6-1d00 Notebook PC series

    HP Pavilion g6-1d01dx Notebook PC
    HP Pavilion g6-1d08dx Notebook PC
    HP Pavilion g6-1d11dx Notebook PC
    HP Pavilion g6-1d16dx Notebook PC
    HP Pavilion g6-1d18dx Notebook PC
    HP Pavilion g6-1d20ca Notebook PC
    HP Pavilion g6-1d21ca Notebook PC
    HP Pavilion g6-1d21dx Notebook PC
    HP Pavilion g6-1d22ca Notebook PC
    HP Pavilion g6-1d25ca Notebook PC
    HP Pavilion g6-1d26dx Notebook PC
    HP Pavilion g6-1d28dx Notebook PC
    HP Pavilion g6-1d34ca Notebook PC
    HP Pavilion g6-1d38dx Notebook PC
    HP Pavilion g6-1d40ca Notebook PC
    HP Pavilion g6-1d40nr Notebook PC
    HP Pavilion g6-1d44ca Notebook PC
    HP Pavilion g6-1d45ca Notebook PC
    HP Pavilion g6-1d45dx Notebook PC
    HP Pavilion g6-1d46dx Notebook PC
    HP Pavilion g6-1d47cl Notebook PC
    HP Pavilion g6-1d48dx Notebook PC
    HP Pavilion g6-1d50ca Notebook PC
    HP Pavilion g6-1d53ca Notebook PC
    HP Pavilion g6-1d55ca Notebook PC
    HP Pavilion g6-1d57nr Notebook PC
    HP Pavilion g6-1d60ca Notebook PC
    HP Pavilion g6-1d60us Notebook PC
    HP Pavilion g6-1d62nr Notebook PC
    HP Pavilion g6-1d63nr Notebook PC
    HP Pavilion g6-1d65ca Notebook PC
    HP Pavilion g6-1d66nr Notebook PC
    HP Pavilion g6-1d67cl Notebook PC
    HP Pavilion g6-1d69ca Notebook PC
    HP Pavilion g6-1d70ca Notebook PC
    HP Pavilion g6-1d70us Notebook PC
    HP Pavilion g6-1d71nr Notebook PC
    HP Pavilion g6-1d72nr Notebook PC
    HP Pavilion g6-1d73ca Notebook PC
    HP Pavilion g6-1d73us Notebook PC
    HP Pavilion g6-1d76nr Notebook PC
    HP Pavilion g6-1d77nr Notebook PC
    HP Pavilion g6-1d78nr Notebook PC
    HP Pavilion g6-1d80nr Notebook PC
    HP Pavilion g6-1d84nr Notebook PC
    HP Pavilion g6-1d85ca Notebook PC
    HP Pavilion g6-1d85nr Notebook PC
    HP Pavilion g6-1d86nr Notebook PC
    HP Pavilion g6-1d89wm Notebook PC
    HP Pavilion g6-1d93ca Notebook PC
    HP Pavilion g6-1d96nr Notebook PC
    HP Pavilion g6-1d98dx Notebook PC
    HP Pavilion g6t-1d00 CTO Notebook PC
    HP Pavilion g6z-1d00 CTO Notebook PC

HP Pavilion g6-1b00 Notebook PC series

    HP Pavilion g6-1b22ca Notebook PC
    HP Pavilion g6-1b23ca Notebook PC
    HP Pavilion g6-1b28ca Notebook PC
    HP Pavilion g6-1b33ca Notebook PC
    HP Pavilion g6-1b34ca Notebook PC
    HP Pavilion g6-1b35ca Notebook PC
    HP Pavilion g6-1b37ca Notebook PC
    HP Pavilion g6-1b38ca Notebook PC
    HP Pavilion g6-1b39wm Notebook PC
    HP Pavilion g6-1b49wm Special Edition Notebook PC
    HP Pavilion g6-1b50us Notebook PC
    HP Pavilion g6-1b53ca Notebook PC
    HP Pavilion g6-1b54ca Notebook PC
    HP Pavilion g6-1b55ca Notebook PC
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writhziden is offline  
Old 10-30-2012, 11:48 PM   #11
Registered Member
 
Join Date: Oct 2012
Posts: 8
OS: windows 7



Hi,
model number is G6-1017tu

Thanks
kj_cs is offline  
Old 10-31-2012, 07:11 AM   #12
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Join Date: Jul 2012
Location: Colorado
Posts: 3,036
OS: Windows 7 Home Premium x64

My System


I was unable to find your model at HP Support. Contact HP support to get help with your display card drivers. Your Intel display drivers were responsible for the recent crash.

Re-Install Display Drivers:
To re-install your display card drivers, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Use the following method to uninstall the graphics drivers
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  3. Restart your computer after uninstalling drivers for all display cards
  4. Install the driver(s) you downloaded for the display card(s) once Windows starts

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
Code:
**************************Mon Oct 29 12:02:29.158 2012 (GMT-6)**************************
Loading Dump File [C:\Documents and Settings\writh ziden\My Documents\BSODDmpFiles\kj_cs\dump\dump\102912-32151-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:01:04.578
BugCheck Code: BugCheck D1, {ce, a, 0, fffff88004a70fc2}
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+5efc2 )
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments: 
Arg1: 00000000000000ce, memory referenced
Arg2: 000000000000000a, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004a70fc2, address which referenced memory
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xD1_igdkmd64+5efc2
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
https://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
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