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2 different BSOD within 48 hours

This is a discussion on 2 different BSOD within 48 hours within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. I started getting BSOD recently and tried to overlook it but there seems to be a real problem behind it.


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Old 07-04-2014, 07:42 AM   #1
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I started getting BSOD recently and tried to overlook it but there seems to be a real problem behind it. I had 2 different BSOD within 2 days, one of SYSTEM_SERVICE_EXCEPTION and a second of PAGE_FAULT_IN_NONPAGED_AREA.
If it helps it started not long after I moved to an SSD. I've uploaded the minidups I've gathered.
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File Type: zip 052214-14554-01.zip (109.7 KB, 34 views)
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Old 07-04-2014, 10:52 AM   #2
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Hi,

Quote:
If it helps it started not long after I moved to an SSD
Before checking the crash dumps, are you 100% sure the firmware for it is up to date?

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Old 07-04-2014, 11:06 AM   #3
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Well on the site of the manufacturer the available firmware update version is 525ABBF0 and the one I have is 527ABBF0 so I think it's more up to date than the on on the site.
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Old 07-04-2014, 11:08 AM   #4
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I don't think that's likely possible as the site shouldn't contain anything less than the latest version. I would run the update, it should notify you anyway if it's a version later than the one you're attempting to install.

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Old 07-04-2014, 11:25 AM   #5
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When trying to update it says "There are no firmware updates available at this time".
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Old 07-04-2014, 12:02 PM   #6
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Looks like your guess was correct, so I'll debug.

PAGE_FAULT_IN_NONPAGED_AREA (50)

This indicates that invalid system memory has been referenced.

Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.

Code:
2: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`05de0548 fffff800`032fc694 : 00000000`00000050 fffff900`c26c07a0 00000000`00000000 fffff880`05de06b0 : nt!KeBugCheckEx
fffff880`05de0550 fffff800`0327a96e : 00000000`00000000 fffff900`c00c0010 fffffa80`0b95f700 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x41db7
fffff880`05de06b0 fffff960`0074dc51 : 00000000`00000000 00000198`00000000 00001e50`00000000 00000000`00000001 : nt!KiPageFault+0x16e (TrapFrame @ fffff880`05de06b0)
fffff880`05de0840 fffff960`000e7278 : 00000000`00000001 fffff900`c00c0010 00000000`00000001 fffff900`c1d86010 : cdd!CddBitmapHw::Release+0x31
fffff880`05de0880 fffff960`000ef53d : 00000000`00000000 00000000`00000001 fffff900`c1d86010 fffff900`00000000 : win32k!SURFACE::bDeleteSurface+0x358
fffff880`05de09d0 fffff960`000e6b1c : 00000000`00000198 00000000`00000000 fffff900`c07e9010 fffff960`00000000 : win32k!NtGdiCloseProcess+0x2c9
fffff880`05de0a30 fffff960`000e6263 : fffffa80`082ad400 00000000`00000001 fffffa80`07562b60 fffffa80`080df060 : win32k!GdiProcessCallout+0x200
fffff880`05de0ab0 fffff800`0355bccd : fffffa80`082ad490 00000000`00000000 00000000`00000000 fffffa80`07562b60 : win32k!W32pProcessCallout+0x6b
fffff880`05de0ae0 fffff800`035351fb : 00000000`00000000 00000000`00000001 fffffa80`080df000 00000000`00000000 : nt!PspExitThread+0x561
fffff880`05de0ba0 fffff800`0327bad3 : fffffa80`080df060 fffff880`00000000 00000000`003154e0 fffffa80`07562b60 : nt!NtTerminateProcess+0x25b
fffff880`05de0c20 00000000`771ef97a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ fffff880`05de0c20)
00000000`0012f418 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x771ef97a
Code:
2: kd> .trap fffff880`05de06b0
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff900c26c0020 rbx=0000000000000000 rcx=fffff900c30be030
rdx=fffffa8007562b60 rsi=0000000000000000 rdi=0000000000000000
rip=fffff9600074dc51 rsp=fffff88005de0840 rbp=0000000000000001
 r8=0000000000000003  r9=fffffa8008c015b0 r10=fffff8000320d000
r11=fffff88005de0860 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cdd!CddBitmapHw::Release+0x31:
fffff960`0074dc51 483b9080070000  cmp     rdx,qword ptr [rax+780h] ds:fffff900`c26c07a0=????????????????
Code:
2: kd> u @rip
cdd!CddBitmapHw::Release+0x31:
fffff960`0074dc51 483b9080070000  cmp     rdx,qword ptr [rax+780h]
fffff960`0074dc58 752d            jne     cdd!CddBitmapHw::Release+0x67 (fffff960`0074dc87)
fffff960`0074dc5a c744244009010000 mov     dword ptr [rsp+40h],109h
fffff960`0074dc62 418bcd          mov     ecx,r13d
fffff960`0074dc65 ff1505370100    call    qword ptr [cdd!_imp_WdLogNewEntry5 (fffff960`00761370)]
fffff960`0074dc6b 418bcd          mov     ecx,r13d
fffff960`0074dc6e 488bd0          mov     rdx,rax
fffff960`0074dc71 4c896018        mov     qword ptr [rax+18h],r12
It looks like invalid system memory is being referenced from the Canonical Display driver (cdd). It appears to be at the time of the crash doing a bitmap release.

SYSTEM_SERVICE_EXCEPTION (3b)

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BugCheck 3B, {c0000005, fffff960001a6483, fffff88005515070, 0}

Code:
1: kd> ln fffff960001a6483
(fffff960`001a63e0)   win32k!HmgLockEx+0xa3   |  (fffff960`001a652c)   win32k!RGNOBJ::vSet
The exception occurred in win32k!HmgLockEx+0xa3.

---------------------------

1. Update to Service Pack 1 ASAP: Learn how to install Windows 7 Service Pack 1 (SP1)

2. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

3. Remove and replace Norton with Microsoft Security Essentials for temporary troubleshooting purposes as it's very likely causing conflicts:

Norton removal - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

MSE - Microsoft Security Essentials - Microsoft Windows

Regards,

Patrick
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Old 07-04-2014, 12:24 PM   #7
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Is there any way there is connection to my old OS still on my HDD and creating conflicts (I use it for storage)?
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Old 07-04-2014, 12:58 PM   #8
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It's possible, but I would follow #1-3 before jumping to that conclusion.

Regards,

Patrick
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