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Malware Keeps Coming Back

This is a discussion on Malware Keeps Coming Back within the Inactive Malware Help Topics forums, part of the Tech Support Forum category. I've had a frustrating issue lately with my PC. A storm knocked out our ISP for an hour, and when


 
 
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Old 06-22-2011, 02:25 PM   #1
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I've had a frustrating issue lately with my PC.

A storm knocked out our ISP for an hour, and when the internet came back on, I was was swarmed with malware.

We cleaned it off with Kaspersky, Hitman Pro, and Norton. But the next morning, it returns. We clean it off again. The next day, it returns with rogues and backdoors.

And Norton/Hitman Pro says that the computer is completely clean, but as soon as it gets uninstalled, the rogues and backdoors are back again.

What is the issue here? Is our IP address compromised?
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Old 06-22-2011, 09:15 PM   #2
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Hello Mazy,

Yes and no. The problem is that none of the tools you've run have been able to properly eradicate the malware. Please follow the instructions in our pre-posting topic New Instructions - Read This Before Posting for Malware Removal Help and post the requested logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.
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