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hijackthis log, adware always finds problems, but they keep coming back

This is a discussion on hijackthis log, adware always finds problems, but they keep coming back within the Inactive Malware Help Topics forums, part of the Tech Support Forum category. hey their, im posting from my friends computer, as the log will be of his computer. Adaware always finds problems,


 
 
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Old 08-09-2006, 05:55 PM   #1
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hey their, im posting from my friends computer, as the log will be of his computer. Adaware always finds problems, so he deletes them, but they keep coming back. could you guys analyse this log? :)

Logfile of HijackThis v1.99.1
Scan saved at 7:50:55 PM, on 8/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Apache Group\Apache\Apache.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Apache Group\Apache\Apache.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\AlienAutopsy\TEKS_Service.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\PeterB\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = https://fastsearchweb.com/srh.php?q=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://www.alienware.com/mothership.aspx
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PrevxHome] C:\Program Files\Prevx Home\SAGUI.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=https://www.alienware.com/mothership.aspx
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - https://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {A2E05F45-F127-4092-B9F7-9A02C3E04C77} (HGPlugin7USA Class) - https://gamedownload.ijjimax.com/game...Plugin7USA.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0049AAF6-3463-4929-8D42-4532AA3687D2}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{15895F0A-EA4F-4586-BA02-AF7300586BB7}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{A7139377-0FE9-44CB-B7BE-E20A9C8B697A}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{E81CFE64-66D1-44D8-ADA6-8F7AB174D511}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CS1\Services\Tcpip\..\{0049AAF6-3463-4929-8D42-4532AA3687D2}: NameServer = 85.255.116.19,85.255.112.200
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apache - Unknown owner - C:\Program Files\Apache Group\Apache\Apache.exe" --ntservice (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Prevx Agent (PrevxAgent) - Unknown owner - C:\Program Files\Prevx Home\PXAgent.exe" -f (file missing)
O23 - Service: ProductivIT Service (ProductivITService) - DynTek, Inc. - C:\Program Files\AlienAutopsy\TEKS_Service.exe
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Old 08-11-2006, 03:01 AM   #2
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Posts: 26,363
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Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted.

Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


* * * * * *


Then download & Install - https://downloads.subratam.org/Fixwareout.exe

When you reach the final page of the installation process, make sure "Run fixit" is checked.
Follow the on-screen prompts & reboot your computer when instructed to do so.

**Do not be alarmed if your computer takes longer than usual to load.

FixWareOut will produce a logfile, report.txt located within the C:\fixwareout folder


* * * * * *


After running FixwareOut & rebooting ...

Download & install CleanUp.exe (not recommended for WinXP64) https://www.greyknight17.com/spy/CleanUp4.0.exe

Download Ewido Anti-Malware - https://www.ewido.net/en/download/
  • Install Ewido Anti-Malware
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the top of the main screen click Shield
  • Click the word active to change it to inactive
  • On the top of the main screen click Update.
  • Then click on Start Update.
If you are having problems with the updater, you can use this link to manually update Ewido
https://download.ewido.net/ewido-sign...ll-current.exe
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
When you have finished updating, EXIT Ewido anti-spyware. Do Not run a scan just yet.

'UNPLUG'/DISCONNECT your computer from the Internet when you have finished downloading.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


* * * * * *


Please disable Microsoft AntiSpyware, as it may hinder the removal of some entries. You can re-enable it when you're declared as clean.
  • Right click the Microsoft AntiSpyware icon located in the system tray
  • Click on Security Agents Status (Enabled)
  • Click on Disable Real-time Protection

* * * * * * FIXING ENTRIES WITH HIJACKTHIS * * * * * * * * * *


Do another HijackThis scan & place a check next to these items and select "Fix checked":

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = https://fastsearchweb.com/srh.php?q=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaE ngineMain
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=https://www.alienware.com/mothership.aspx
O17 - HKLM\System\CCS\Services\Tcpip\..\{0049AAF6-3463-4929-8D42-4532AA3687D2}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{15895F0A-EA4F-4586-BA02-AF7300586BB7}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{A7139377-0FE9-44CB-B7BE-E20A9C8B697A}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{E81CFE64-66D1-44D8-ADA6-8F7AB174D511}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CS1\Services\Tcpip\..\{0049AAF6-3463-4929-8D42-4532AA3687D2}: NameServer = 85.255.116.19,85.255.112.200



* * * * * * RESTART WINDOWS IN SAFE MODE * * * * * * * * * *


1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the option to run Windows in Safe Mode.


* * * * * * UN-INSTALLING PROGRAMS * * * * * * * * * * * * * *


Go to Start → Control Panel → Add or Remove Programs and uninstall the following programs:
  • Viewpoint
    WildTangent
    Weatherbug \AWS
Please note any other programs that you dont recognize in that list in your next response


* * * * * * DELETING FILES/FOLDERS * * * * * * * * * * * * * * *


If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools -> Folder Options -> View tab.
  • Tick - 'Show hidden files and folder'
  • Untick - 'Hide file extensions for known types'
  • Untick - 'Hide protected operating system files'
  • Click Yes to confirm & then click OK
Locate and delete the following files/folders: (let me know if you fail to find/delete any)
  • C:\Program Files\Viewpoint\
    C:\Program Files\WildTangent\
    C:\Program Files\AWS\

* * * * * * PURGING TEMP FOLDERS * * * * * * * * * * * * * * *


Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider initially to Standard CleanUp!
3. Uncheck the following:
  • Delete Newsgroup cache
  • Delete Newsgroup Subscriptions
  • Delete Cookies
4. Click OK
5. Press the CleanUp! button to start the program.
6. Do NOT reboot/logoff if prompted.

* CleanUp! will not create any backups!!


* * * * * * RUNNING ADDITIONAL SCANNERS * * * * * * * * * * *


Run Ewido with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner & select the Scan tab
  • Click Complete System Scan to begin scanning.
  • If you have any infections you will prompted, then select "Apply all actions"
  • Once finished, click the Save report button, then click Save Report As and save it to your desktop.
** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.


* * * * * * REBOOT TO NORMAL MODE * * * * * * * * * * * * * *


Establish an internet connection & perform an online scan with Internet Explorer at https://www.kaspersky.com/service?chapter=161739400
Answer Yes, when prompted to install an ActiveX component.
  • The program will then begin downloading the latest definition files.
  • Once the files have been downloaded click on NEXT
  • Locate the Scan Settings button & configure to:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
  • Click OK & have it scan My Computer
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
* Turn off the real time scanner of any existing antivirus program while performing the online scan


* * * * * * CHECK LIST * * * * * * * * * * * * * * * * * * * * *


In your next post, please include fresh logs from:
  • FixWareout's log
  • HiJackThis log
  • Online Scan
  • Ewido
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now
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Old 08-11-2006, 03:01 AM   #3
TSF Security Team
Emeritus
 
sUBs's Avatar
 
Join Date: May 2005
Posts: 26,363
OS: N/A


Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted.

Before begining the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


* * * * * *


Then download & Install - https://downloads.subratam.org/Fixwareout.exe

When you reach the final page of the installation process, make sure "Run fixit" is checked.
Follow the on-screen prompts & reboot your computer when instructed to do so.

**Do not be alarmed if your computer takes longer than usual to load.

FixWareOut will produce a logfile, report.txt located within the C:\fixwareout folder


* * * * * *


After running FixwareOut & rebooting ...

Download & install CleanUp.exe (not recommended for WinXP64) https://www.greyknight17.com/spy/CleanUp4.0.exe

Download Ewido Anti-Malware - https://www.ewido.net/en/download/
  • Install Ewido Anti-Malware
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the top of the main screen click Shield
  • Click the word active to change it to inactive
  • On the top of the main screen click Update.
  • Then click on Start Update.
If you are having problems with the updater, you can use this link to manually update Ewido
https://download.ewido.net/ewido-sign...ll-current.exe
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
When you have finished updating, EXIT Ewido anti-spyware. Do Not run a scan just yet.

'UNPLUG'/DISCONNECT your computer from the Internet when you have finished downloading.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


* * * * * *


Please disable Microsoft AntiSpyware, as it may hinder the removal of some entries. You can re-enable it when you're declared as clean.
  • Right click the Microsoft AntiSpyware icon located in the system tray
  • Click on Security Agents Status (Enabled)
  • Click on Disable Real-time Protection

* * * * * * FIXING ENTRIES WITH HIJACKTHIS * * * * * * * * * *


Do another HijackThis scan & place a check next to these items and select "Fix checked":

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = https://fastsearchweb.com/srh.php?q=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaE ngineMain
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=https://www.alienware.com/mothership.aspx
O17 - HKLM\System\CCS\Services\Tcpip\..\{0049AAF6-3463-4929-8D42-4532AA3687D2}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{15895F0A-EA4F-4586-BA02-AF7300586BB7}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{A7139377-0FE9-44CB-B7BE-E20A9C8B697A}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CCS\Services\Tcpip\..\{E81CFE64-66D1-44D8-ADA6-8F7AB174D511}: NameServer = 85.255.116.19,85.255.112.200
O17 - HKLM\System\CS1\Services\Tcpip\..\{0049AAF6-3463-4929-8D42-4532AA3687D2}: NameServer = 85.255.116.19,85.255.112.200



* * * * * * RESTART WINDOWS IN SAFE MODE * * * * * * * * * *


1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the option to run Windows in Safe Mode.


* * * * * * UN-INSTALLING PROGRAMS * * * * * * * * * * * * * *


Go to Start → Control Panel → Add or Remove Programs and uninstall the following programs:
  • Viewpoint
    WildTangent
    Weatherbug \AWS
Please note any other programs that you dont recognize in that list in your next response


* * * * * * DELETING FILES/FOLDERS * * * * * * * * * * * * * * *


If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools -> Folder Options -> View tab.
  • Tick - 'Show hidden files and folder'
  • Untick - 'Hide file extensions for known types'
  • Untick - 'Hide protected operating system files'
  • Click Yes to confirm & then click OK
Locate and delete the following files/folders: (let me know if you fail to find/delete any)
  • C:\Program Files\Viewpoint\
    C:\Program Files\WildTangent\
    C:\Program Files\AWS\

* * * * * * PURGING TEMP FOLDERS * * * * * * * * * * * * * * *


Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider initially to Standard CleanUp!
3. Uncheck the following:
  • Delete Newsgroup cache
  • Delete Newsgroup Subscriptions
  • Delete Cookies
4. Click OK
5. Press the CleanUp! button to start the program.
6. Do NOT reboot/logoff if prompted.

* CleanUp! will not create any backups!!


* * * * * * RUNNING ADDITIONAL SCANNERS * * * * * * * * * * *


Run Ewido with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner & select the Scan tab
  • Click Complete System Scan to begin scanning.
  • If you have any infections you will prompted, then select "Apply all actions"
  • Once finished, click the Save report button, then click Save Report As and save it to your desktop.
** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.


* * * * * * REBOOT TO NORMAL MODE * * * * * * * * * * * * * *


Establish an internet connection & perform an online scan with Internet Explorer at https://www.kaspersky.com/service?chapter=161739400
Answer Yes, when prompted to install an ActiveX component.
  • The program will then begin downloading the latest definition files.
  • Once the files have been downloaded click on NEXT
  • Locate the Scan Settings button & configure to:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
  • Click OK & have it scan My Computer
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
* Turn off the real time scanner of any existing antivirus program while performing the online scan


* * * * * * CHECK LIST * * * * * * * * * * * * * * * * * * * * *


In your next post, please include fresh logs from:
  • FixWareout's log
  • HiJackThis log
  • Online Scan
  • Ewido
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now
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Old 08-11-2006, 03:02 AM   #4
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This is to be performed after you have posted the required logs, I require you to update your copy of Sun's java. Older versions of Java have been identified as entry points for malware.

Updating Java and Clearing Cache
  1. Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel.
  2. It will say "Java Plug-in" under the icon.
  3. If it is not visible, click on 'Switch to Classic View' in the left pane of the Control Panel or 'Other Control Panel Options'
  4. Please find the Update button or tab in the Java Control Panel. Update your Java then reboot.
  5. If you are unable to update you can manually update by going here:

    https://www.java.com/en/download/manual.jsp

  6. After the reboot, go back into the Control Panel and double-click the Java Icon.
  7. Under the Advanced Tab, click <Applet> tag support and select the browser(s) you are using.
  8. Under Temporary Internet Files, click the Delete Files button.
  9. There are three options in the window to clear the cache - Leave ALL 3 Checked
    • Downloaded Applets
      Downloaded Applications
      Other Files
  10. Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  11. Click OK to leave the Java Control Panel.
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