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Google Search Engine Issue

This is a discussion on Google Search Engine Issue within the Inactive Malware Help Topics forums, part of the Tech Support Forum category. Dear Tech Support, I am currently having an issue when using Google. When running a search and clicking on a


 
 
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Old 06-21-2011, 07:08 PM   #1
Registered Member
 
Join Date: Jun 2011
Posts: 2
OS: Windows Vista



Dear Tech Support,

I am currently having an issue when using Google. When running a search and clicking on a link, 1 of 3 things occurs
1) the link works like normal (1/3 of the time)
2) the link changes, leading me to a search site or special offer site vaguely related to the link topic (1/3 of the time... ex. searching "white wine sauce recipe" and clicking on the first link lead me to a site list websites that sell white wine)

or

3) lead me to a "Connection Error" page while my fire wall brings up a window stating that the connection to the site has been disrupted because of detected spyware.

When any of the 3 options occur, it is an unanimous result when clicking on any of the links on the page.

About the same time, the spam on my gmail account increased dramatically to about 30-40 a day. Not sure if this is related but because it started happened on the same day as the google search problems, I'd thought I'd mention it.

I would be really grateful for any help you can offer. Thank you.

.
DDS (Ver_2011-06-12.02) - NTFSx86
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_24
Run by Owner at 13:43:35 on 2011-06-20
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\PROGRA~1\ENIGMA~1\SPYHUN~1\SH4SER~1.EXE
C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\Windows\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\tbh\monitor\bin\tbhMonitor.exe
C:\Program Files\Webroot\Security\current\plugins\antimalware\AEI.exe
c:\Program Files\tbh\base\bin\tbhDaemon.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\tbh\base\bin\tbhSystray.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Windows\vsnp2uvc.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\Webroot\Security\Current\Framework\WRTray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\McAfee Security Scan\2.1.121\SSScheduler.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Common Files\Steam\SteamService.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Webroot\Security\current\plugins\antimalware\SSU.EXE
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Owner\Downloads\dds.scr
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.com/
uSearch Bar = hxxp://www.google.com/ie
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: MRI_DISABLED - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [Windows Sidebar] "c:\program files\windows sidebar\Sidebar.exe" /autorun
uRun: [ehTray.exe] "c:\windows\ehome\ehTray.exe"
uRun: [WebcamMaxAutoRun] "c:\program files\webcammax\WebcamMax.exe" -a
uRun: [fcxzyql] "rundll32.exe" "c:\users\owner\appdata\roaming\qhzwstyp.dll",gjowbcot
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [Steam] "c:\program files\steam\Steam.exe" -silent
uRun: [EADM] "c:\program files\electronic arts\eadm\eadmui\EADMUI.exe"
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRunOnce: [FlashPlayerUpdate] "c:\windows\system32\macromed\flash\FlashUtil10l_Plugin.exe" -update plugin
mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [Persistence] "c:\windows\system32\igfxpers.exe"
mRun: [QlbCtrl] "c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe" /Start
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [Picasa Media Detector] "c:\program files\picasa2\PicasaMediaDetector.exe"
mRun: [tbhSystray] "c:\program files\tbh\base\bin\tbhSystray.exe"
mRun: [AppleSyncNotifier] "c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [VirtualCloneDrive] "c:\program files\elaborate bytes\virtualclonedrive\VCDDaemon.exe" /s
mRun: [snp2uvc] "c:\windows\vsnp2uvc.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
mRun: [WebrootTrayApp] "c:\program files\webroot\security\current\framework\WRTray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1 71.250.0.12
TCP: Interfaces\{57779FD7-5B4A-4015-945C-1AF0545D709F} : DhcpNameServer = 192.168.1.1 71.250.0.12
TCP: Interfaces\{683A56EB-8172-47C0-8776-DE2958C04F8C} : DhcpNameServer = 172.16.23.18 172.16.23.19
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\owner\appdata\roaming\mozilla\firefox\profiles\2oz2bnhb.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.dickinson.edu/student-life/resources/dining-services/Menus/
FF - component: c:\users\owner\appdata\roaming\mozilla\firefox\profiles\2oz2bnhb.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\FFExternalAlert.dll
FF - component: c:\users\owner\appdata\roaming\mozilla\firefox\profiles\2oz2bnhb.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\RadioWMPCore.dll
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Yahoo! Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - %profile%\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - Ext: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - %profile%\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}
FF - Ext: <?xmlversion=1.0?><RDF xmlns=https://www.w3.org/1999/02/22-rdf-syntax-ns# xmlns:em=https://www.mozilla.org/2004/em-rdf#><Description about=urn:mozilla:install-manifest><em:id>{a3a5c777-f583-4fef-9380-ab4add1bc2a8}: {a3a5c777-f583-4fef-9380-ab4add1bc2a8} - %profile%\extensions\{a3a5c777-f583-4fef-9380-ab4add1bc2a8}
FF - Ext: XUL Cache: {78964f91-4ee1-4a5b-a5c2-30c0d20a1b0b} - %profile%\extensions\{78964f91-4ee1-4a5b-a5c2-30c0d20a1b0b}
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============
.
R? 26277391;26277391
R? esgiguard;esgiguard
R? gupdate;Google Update Service (gupdate)
R? gupdatem;Google Update Service (gupdatem)
R? McComponentHostService;McAfee Security Scan Component Host Service
S? SpyHunter 4 Service;SpyHunter 4 Service
S? ssfmonm;ssfmonm
S? tbhMonitor.exe;The Browser Highlighter Monitor
S? WebrootSpySweeperService;Webroot Spy Sweeper Engine
S? WRConsumerService;Webroot Client Service
.
=============== Created Last 30 ================
.
2011-06-12 22:28:13 -------- d-sh--w- C:\found.000
2011-06-04 14:57:18 -------- d-----w- c:\users\owner\appdata\roaming\EurekaLog
.
==================== Find3M ====================
.
.
============= FINISH: 13:46:25.29 ===============
Attached Files
File Type: zip Attach.zip (4.7 KB, 23 views)
File Type: txt DDS.txt (10.6 KB, 37 views)
stevenam is offline  
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Old 06-23-2011, 07:57 AM   #2
Security Team
Analyst
 
Join Date: Apr 2007
Location: Montreal, QC. Canada
Posts: 2,656
OS: Windows 2000 Pro. - Vista SP 2, W7



Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.
===

Please download Malwarebytes Anti-Malware and save it to your desktop.[list]
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Post back with the Malwarebytes Anti-Malware log once it's complete.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: A guide and tutorial on using ComboFix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs


For AVG antivirus and anti-spyware security software users only.
Quote:
Due to recent changes in AVG and how it interacts with CF, AVG must be uninstalled to run ComboFix. You will get a message from CF stating such.

If AVG will not uninstall, it is first recommended to uninstall it with this AppRemover by Opswat. The AVG uninstaller can be downloaded from here > AppRemover.exe Go to their homepage and you will see they have support for removal of other AV's as well AVG appremover tool.
==============

Please post the logs and let me know what problem persists
nasdaq is offline  
Old 06-23-2011, 07:49 PM   #3
Registered Member
 
Join Date: Jun 2011
Posts: 2
OS: Windows Vista



Yikes! That did not look good! Cannot believe my spyware/virus protection did not catch that. Switching providers.
Attached Files
File Type: txt mbam-log-2011-06-23 (21-22-21).txt (3.1 KB, 19 views)
File Type: txt combofix.txt (15.8 KB, 24 views)
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Old 06-24-2011, 10:48 AM   #4
Security Team
Analyst
 
Join Date: Apr 2007
Location: Montreal, QC. Canada
Posts: 2,656
OS: Windows 2000 Pro. - Vista SP 2, W7



Looking better.

Open notepad and copy/paste the text in the quote box below into it:

Code:
File::
c:\users\Owner\AppData\Roaming\Microsoft\Installer\{D895FDE8-8F04-4B21-8651-211FB2C05AA9}\IconF7A21AF7.exe
c:\users\Owner\AppData\Roaming\Microsoft\Installer\{D895FDE8-8F04-4B21-8651-211FB2C05AA9}\IconD7F16134.exe
c:\users\Owner\AppData\Roaming\Microsoft\Installer\{D895FDE8-8F04-4B21-8651-211FB2C05AA9}\IconCAE74F08.exe

Folder::
C:\sh4ldr
c:\windows\D895FDE88F044B218651211FB2C05AA9.TMP
C:\found.000

Driver::
26277391
Save this as CFScript on your desktop.



Referring to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.
===

This plugin is present The Browser Highlighter Monitor
Read this topic and decide if you want to remove it.

FireFox Slow Startup: Watch out for Browser Highlighter Plugin - Rick Strahl's Web Log
===

Please run this security check for my review.

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Post the ComboFix log and let me know what problem persists.
nasdaq is offline  
Old 07-04-2011, 05:45 AM   #5
TSF-Emeritus
 
Join Date: Jun 2006
Location: here & there and everywhere
Posts: 15,384
OS: XP Win7 Win 8.1 Ubuntu 10.10



Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum
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