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Can't Boot in Safe Mode/Task Manager Blocked By Administrator

This is a discussion on Can't Boot in Safe Mode/Task Manager Blocked By Administrator within the Inactive Malware Help Topics forums, part of the Tech Support Forum category. Ok I am currently using my brothers computer that he built by ordering piece by piece, so this may be


 
 
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Old 10-01-2008, 09:34 AM   #1
 
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Ok I am currently using my brothers computer that he built by ordering piece by piece, so this may be diffictult to explain it, but the computer is running Windows XP


I managed to contract some virus of some sort. The first symptoms were pop ups of porntube.com, then the generic box of You have a virus download software now. I tried to get AVG to scan but it could not detect anything, and by the time it was done scanning the screen was filled with download antivirus screens, and porn pop ups.

So i restarted my computer, and tried to start it up in safe mode, but as soon as it loads all the drivers it forces a restart, I then tried to start safe mode with command prompt and network, but agian the same thing.

So I then tried to start the computer normally, this actually booted up into windows, I saw my desktop and a flash of the toolbar then everything dissapears but my background and nothing happens, when i try to reboot and hit ctrl alt dlt as soon as i see the desktop i get a message saying task manager is blocked by administrator. This is my home computer and there has never been an issue with task manager before.


The only other thing I can think to do is the Windows XP disk, and try something with that, unfortunetly it is currently misplaced and I think it might be in another city right now. Is there anything I can do outside of using the XP disk, and if I do in fact have to re-buy the XP disk (which actually will only be like 10 bucks due to the sweet deal microsoft has with IU) what will need to be done?


I would really like to try and fix this by the weekend with school and papers etc. So I hope I provided ample information and someone out there can help me.

Cheers,
Mac
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Old 11-25-2008, 08:30 PM   #2
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Hello, MacDiiddy
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:
  • In the meantime, please refrain from making any changes to your computer.
  • Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Finally, please reply using the button in the lower left hand corner of your screen.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .

We need to run a Scan with DDS
  1. Please download DDS, and save it to your desktop, from one of the following mirrors:
  2. Disable any type of "Script Blockers" or "Script Protection" installed on your system.
  3. Double click on your desktop.
  4. If prompted by any script blocking tools, please allow any actions taken by DDS.
  5. When prompted to preform an Optional Scan, please select
  6. Two reports will open. Please reply with the generated reports:
    • DDS.txt <-- Copy and paste into your next post
    • Attach.txt <-- Attach to your next post

We need to scan for rootkits with GMER
  1. Please download gmer.zip and save to your desktop.
  2. Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.)
  3. When you have done this, disconnect from the Internet and close all running programs.
    Note: There is a small chance this application may crash your computer so save any work you have open.
  4. Double-click on Gmer.exe to start the program.
  5. Allow the gmer.sys driver to load if asked.
  6. If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  7. Click on "Settings", then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  8. You will be prompted to restart your computer. Please do so.
  9. Run Gmer again and click on the Rootkit tab.
  10. Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  11. Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
    Important! Please do not select the "Show all" checkbox during the scan.
  12. Click on the "Scan" and wait for the scan to finish.
    • Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
  13. When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
  14. Note: If you have any problems, try running GMER in Safe Mode

In your next reply, please include the following:
  • DDS.txt
  • Attach.txt
  • GMER's Log


Billy3
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Old 11-30-2008, 12:16 PM   #3
The Oddball Microsoftie
 
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Hello, MacDiiddy
Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

https://www.techsupportforum.com/secu...oval-help.html

Billy3
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Look buddy, I'm an Engineer, and that means I solve problems....
Bitbucket - Twitter
My statements do not establish the official position of Microsoft, and are my own personal opinion. (But you already knew that, right?)
Billy O'Neal is offline  
 

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