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This is a discussion on Browser running extreme slow within the Inactive Malware Help Topics forums, part of the Tech Support Forum category. Hello, I've had some issues with my web browser over the past few days. I've run multiple virus scans as


 
 
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Old 06-04-2011, 07:01 PM   #1
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OS: Vista 32bit SP1



Hello, I've had some issues with my web browser over the past few days. I've run multiple virus scans as well as using ad-aware and spyblaster and I've come up with nothing.

I'm currently using firefox, but I've also tried google chrome and windows explorer and they run even worse. I seem to be able to ping websites okay but as soon as it gets to 'connecting', it is very slow and frequently times out completely. I've tried gaming online, using messengers, etc, without any lag issues, so it seems to be limited to browsers, which leads me to believe this is some kind of malware that my scanners aren't picking up.

Below is the DDS log and attached are the other logs.

Thanks!

.
DDS (Ver_2011-06-03.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_24
Run by Stu at 21:07:04 on 2011-06-04
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3070.1265 [GMT -4:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Enabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Windows\system32\PnkBstrA.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\vVX1000.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Logitech\Gaming Software\LWEMon.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\wuauclt.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Vista Anti-Lag\val.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\AVG\AVG10\avgui.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\SpywareBlaster\spywareblaster.exe
C:\Program Files\SpywareBlaster\spywareblaster.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Web Essentials: {cc0f2900-8a5b-4d0d-9e44-10435bc40774} - c:\program files\web essentials\PageTheme.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [BitTorrent DNA] "c:\users\stu\program files\dna\btdna.exe"
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [cdloader] "c:\users\stu\appdata\roaming\mjusbsp\cdloader2.exe" MAGICJACK
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [amd_dc_opt] c:\program files\amd\dual-core optimizer\amd_dc_opt.exe
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [VX1000] c:\windows\vVX1000.exe
mRun: [Start WingMan Profiler] c:\program files\logitech\gaming software\LWEMon.exe /noui
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
StartupFolder: c:\users\stu\appdata\roaming\micros~1\windows\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\pmbcore\SPUVolumeWatcher.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
DPF: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - hxxp://www.addonchat.com/404.html
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{6FCE8FDC-1829-4E09-A903-5FC7A43529E6} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{B01499B0-E2B0-4852-BE6B-DE751E10C636} : DhcpNameServer = 192.168.1.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\stu\appdata\roaming\mozilla\firefox\profiles\mazlnryj.default\
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: browser.startup.homepage - Google
FF - prefs.js: keyword.URL - hxxp://www.startnow.com/s/?src=addrbar&provider=Bing&provider_code=Z057&partner_id=333&product_id=519&affiliate_id=&channel=DPGL15&toolbar_id=200&toolbar_version=2.0&install_country=US&install_date=20110530&user_guid=09E9F85D4ADC456B877FD7AF27C3E09E&machine_id=a818ce2d045fe1ab6a8d300c58b0e971&browser=FF&os=win&os_version=6.0-x86-SP2&q=
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\users\stu\appdata\roaming\facebook\npfbplugin_1_0_1.dll
FF - plugin: c:\users\stu\appdata\roaming\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\users\stu\program files\dna\plugins\npbtdna.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Greasemonkey: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} - %profile%\extensions\{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
FF - Ext: AVG Safe Search: {1E73965B-8B48-48be-9C8D-68B920ABC1C4} - c:\program files\avg\avg10\Firefox4
FF - Ext: Window Shopper - Powered by Superfish: [email protected] - c:\programdatamozilla\extensions\[email protected]
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-6-4 64512]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-5 297168]
R1 RtlProt;Realtke RtlProt WLAN Utility Protocol Driver;c:\windows\system32\drivers\RtlProt.sys [2007-4-23 25896]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-4-18 7398752]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2009-1-20 21504]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-5-25 2151128]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-4-14 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 28624]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-5-25 15232]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate1c9e90624deeefd;Google Update Service (gupdate1c9e90624deeefd);c:\program files\google\update\GoogleUpdate.exe [2009-6-9 133104]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-6-9 133104]
S3 RTL8187B;NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter Vista Driver;c:\windows\system32\drivers\wg111v3.sys [2009-6-26 289280]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== File Associations ===============
.
regfile="regedit.exe" "%1"
.
=============== Created Last 30 ================
.
2011-06-04 20:04:43 348 ---ha-w- C:\aaw7boot.cmd
2011-06-04 07:07:49 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-06-04 04:40:27 98392 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-06-04 04:36:56 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys
2011-06-04 04:36:50 -------- d-----w- c:\program files\Lavasoft
2011-06-04 03:00:58 -------- d-----w- c:\users\stu\appdata\roaming\AVG
2011-05-30 04:54:32 -------- d-----w- C:\ProgramDataMozilla
2011-05-16 23:38:56 -------- d-----w- c:\programdata\PopCap Games
2011-05-11 09:58:41 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-05-07 01:24:38 -------- d-----w- c:\program files\Web Essentials
.
==================== Find3M ====================
.
2011-05-22 04:36:27 140024 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2011-05-22 04:36:18 280768 ----a-w- c:\windows\system32\PnkBstrB.xtr
2011-05-22 04:36:18 280768 ----a-w- c:\windows\system32\PnkBstrB.exe
2011-05-22 04:30:50 215128 ----a-w- c:\windows\system32\PnkBstrB.ex0
2011-04-15 01:28:18 134480 ----a-w- c:\windows\system32\drivers\AVGIDSDriver.sys
2011-04-09 22:55:44 15453336 ----a-w- c:\windows\system32\xlive.dll
2011-04-09 22:55:42 13642904 ----a-w- c:\windows\system32\xlivefnt.dll
2011-04-05 04:59:56 297168 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2011-03-22 22:57:20 177 ----a-w- c:\users\stu\appdata\roaming\prefs.bin
2011-03-16 20:03:20 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2011-03-12 21:55:52 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-03-10 17:03:51 1162240 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-10 17:03:51 1136640 ----a-w- c:\windows\system32\mfc42.dll
.
============= FINISH: 21:08:21.61 ===============
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Old 06-07-2011, 06:04 PM   #2
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Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

------------------------------------------------------

Due to the restrictions on Vista, all tools should be started by right-click > Run as Administrator

------------------------------------------------------

It appears that you have two antivirus programs installed and running, AVG and Ad-Watch. While this may seem like better protection, they can actually conflict with one another and cause system instability or even system hangs.

In additon, you will have to uninstall AVG in order to run ComboFix, as AVG targets ComboFix's embedded files and prevents ComboFix from running.

Uninstall AVG via Programs and Features in your Control Panel, then reboot.

If ComboFix still detects AVG after uninstalling AVG and rebooting, try removing AVG remnants with AppRemover:

Please download AppRemover and Save it to your Desktop.
  • Double-click AppRemover.exe and follow the prompt to run it then click 'Next'.
  • Vista/Win7 users, right-click and choose 'Run as administrator'.
  • Under 'Select Removal Type' select 'Cleanup a Failed Uninstall' then click 'Next'.
  • Once the scan is complete, follow the on-screen instructions to remove remnants of AVG.
  • Reboot your computer if not prompted already.
------------------------------------------------------

If ComboFix still detects AVG, stop and let me know.

------------------------------------------------------

Please download ComboFix and Save it to your Desktop.

**Note: It is important that it is saved directly to your desktop**

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Get help here

Double-click ComboFix.exe and follow the prompts to run it.

Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.

When finished, it shall produce a log for you. Please post that log, ComboFix.txt in your next reply.

Please re-enable your antivirus before posting the ComboFix.txt log.

------------------------------------------------------
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Old 06-10-2011, 07:25 PM   #3
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Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

IMPORTANT - Read This Before Posting For Malware Removal Help

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