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This is a discussion on Please help!!! within the Other Hardware Support forums, part of the Tech Support Forum category. Hello, My name is Laurie and I am the Production Manager for a traveling/tv ministry. We are having problems duplicating

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Old 03-25-2020, 01:23 PM   #1
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My name is Laurie and I am the Production Manager for a traveling/tv ministry. We are having problems duplicating our CD's, once we print them. We typically print and duplicate 100-ish CD's a week, however, once a month we send out around 1000 free messages.

The problem we are having is during the duplicating process, however, I've spoken to the tech department for the towers we use, several times, and they insist that it is not the towers, but bad discs. We use 3 towers and the problems started at the same time, with all 3 towers. We are getting Error messages:
205-Targets Not Blanks
210-Bad Discs
Pass/Fail(different amt. will fail)
All 3 towers are 10-disc, but there is no pattern to the type of error we get, we almost always duplicate 10 discs at a time, and there is no pattern to which tray has which error, although, we only get one error at a time(The amount of discs is always different, sometimes 2 fail, sometimes 8 fail, however, all 10 never fail). There have been times when a disc fails in one tray and one tower, but if we move it to another tray sometimes it will duplicate just fine. The tower tech team says it is bad disc, but we pulled the almost 2000 disc we had in inventory and ordered 2400 more, but we are still having the same problems with the new discs. I've called the company I get the discs from and they have not had any other calls about this problem and they have not changed the brand or quality of discs. I recently changed out the maintenance box for both printers to rule out any issues that might be coming from them. All of our equipment is relatively new and the 3 towers were replaced less than 2 years ago. Here is a list of specs for everything mentioned above:

Discs - CMCpro CDR Silver Inkjet Disc
Printer - Epson PP-100AP Disc Producer
CD Duplicators - Microboards Technology, Model DVD PRM PRO-1016

I'm not sure what to do next or who to call, so I wanted to try this first. We need to print 1000 discs by the end of next week...please help! Any advise or suggestions will be greatly appreciated.
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Old 03-25-2020, 09:00 PM   #2
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Update the firmware on the towers, clean the trays use different cd's to check as most cheaper ones made in bulk not 100% reliable.
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Old 03-26-2020, 12:44 AM   #3
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I would also carefully clean the lenses of all drives. No special cleaning fluid/solution required, just a light steam blowing from your mouth and a rotating q-tip (cotton buds) has worked wonders for me. This needs removing the cases of each drive.
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