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This is a discussion on Video hardware or something else within the Video Card Support forums, part of the Tech Support Forum category. How do I determine whats wrong with my laptop? or What steps should I take to find out? The reason


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Old 02-16-2020, 05:39 PM   #1
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How do I determine whats wrong with my laptop? or What steps should I take to find out? The reason I think it might be my video card in my laptop is - it takes time for pictures, graphics, text to load up. It will load half way then I have to wait for the rest to load. If its not my video board or drives what should I check?
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Old 02-16-2020, 10:38 PM   #2
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This usually points to a bottleneck with the CPU/RAM/HDD,SDD

Can you confirm the PC specs ?
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Old 02-18-2020, 08:55 AM   #3
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processor
Intel R Core TM i5-5200U CPU @2.20GHz 2.20 GHz
Installed RAM 6.00 GB

windows 10
ACPI x64 based PC

dIsplay adapters
Intel R HD Graphics 5500

Disk Capacity 464 used 165 GB

I'm not sure how to gather this information in one place, but this is what I did find.
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Old 02-18-2020, 02:37 PM   #4
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Hi, whilst that info is useful the full make and model number of your laptop would be far more useful, so please post that as it will allow anyone helping you troubleshoot the issue with far better clarity and in turn possibly provide more detailed help.
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Old 02-18-2020, 06:59 PM   #5
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I think ram has more to do with what you are describing and while that is not a bad cpu a better one would render graphics quicker along with more memory.
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Old 02-20-2020, 01:28 AM   #6
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Agree with what Rich has to say, you'd benefit from a RAM upgrade.

However as a first step, do run a full scan on your Hard disk to check for any issues/errors, get the HDD manufacturer name, download their self-test/drive test utility and run it against the disc to check for errors.
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Old 02-20-2020, 04:15 AM   #7
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I have doubts that ram has anything to do with this. Having more ram sure wouldn't hurt, but I strongly recommend running diagnostics on the hard drive first. Your specs far surpass many PCs that suffer no such issue as described. I would love to see a Speccy snapshot of your system. Speccy will generate a detailed snapshot of your system, and all the specifications we're interested in. For instructions/tutorial on how to use Speccy to post your full system specifications, follow the link below (in my signature).
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Old 02-20-2020, 07:06 AM   #8
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The reason I am looking at ram is 6Gb means 2 sticks and I would just bet the 2 Gb stick added, took away from the 4 Gb that was there as most people do not know how to match ram, so when they added the 2 gb stick they reduced the "working ram" instead of increasing it.
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