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EVGA GTX 660 Crashes, Possible Overheating, Have Temp Recordings

This is a discussion on EVGA GTX 660 Crashes, Possible Overheating, Have Temp Recordings within the Video Card Support forums, part of the Tech Support Forum category. Story below, even further below are the crash dumps and the readings the card was giving out before a few


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Old 10-25-2013, 05:59 PM   #1
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Story below, even further below are the crash dumps and the readings the card was giving out before a few of the crashes.

I bought an EVGA GTX 660 from newegg about a year ago. A few weeks ago the card completely crapped out on me. It started crashing and just a few boots later would not function at all. After testing my machine with an older graphics card and it working fine I RMA'ed my GTX660 and patiently waited until it came in the mail almost 2 weeks later.

Fast forward to today. I've had the replacement card for about 10 days or so now and in the past 2 or 3 days it has been crashing again. The symptoms are not the same as my old card and largely seem unrelated. 3 days ago while playing my card started to reset the display (monitors turned black and then several seconds later would come back) a few times an hour (only while in games). Yesterday it started full on crashing sometimes. I'll list the things I know below and all the documents and crash dumps I can. Any help troubleshooting this would be greatly appreciated.

  • Everytime I have checked when it crashed it was over 80 degrees C usually 84-86.
  • sometimes when it crashes the fans (can't tell if GPU or CPU believed to be the GPU fan) go up to full speed until I hold down the power button to shut it down.
  • Turning graphics down in to medium instead of ultra in games prevents the temps from ever reaching above 80 and also stops the crashing and dispaly resets.
  • GPU runs at 50 C in League of Legends when maxed but it runs at 80+ on World of Warcraft or Battlefield 3 Maxed.
  • Computer is unaffected if not playing games.
  • Computer idle temp is 35 C on the GPU.
  • I have both rolled my drivers back and updated my drivers to the newest version neither helped.

GPU Readouts during crashes (and one without a crash)

Hosted on Google Docs. If you have permissions issues and can't see let me know. The readings at the bottom are the ones aken moments before the crash.

Battle Field 3 1080 Ultra Graphics Full screen mode (crashed)

World of Warcraft 1080 Medium Graphics Windowed Fullscreen (did not crash)

World of Warcraft 1080 Ultra Graphics Windowed Fullscreen (crashed)

Crash Dumps
On Sat 10/26/2013 12:12:26 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\102513-32963-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x98CA88)
Bugcheck code: 0x116 (0xFFFFFA800B5F4010, 0xFFFFF8800F9DAA88, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 331.40
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 331.40
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 331.40 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Sat 10/26/2013 12:12:26 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8800F9DAA88)
Bugcheck code: 0x116 (0xFFFFFA800B5F4010, 0xFFFFF8800F9DAA88, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 331.40
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 331.40
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 331.40 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Thu 10/24/2013 4:46:41 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\102313-33275-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x9316C4)
Bugcheck code: 0x116 (0xFFFFFA800B552010, 0xFFFFF8800F9706C4, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 331.40
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 331.40
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 331.40 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR


Additional Info


------------------
System Information
------------------
Time of this report: 10/25/2013, 19:51:31
Machine name: GREENOPS-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7757
BIOS: BIOS Date: 12/17/12 16:40:06 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~4.2GHz
Memory: 8192MB RAM
Available OS Memory: 8138MB RAM
Page File: 4166MB used, 12106MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode


---------------
Display Devices
---------------
Monitor 1
Card name: NVIDIA GeForce GTX 660
Manufacturer: NVIDIA
Chip type: GeForce GTX 660
DAC type: Integrated RAMDAC
Display Memory: 4038 MB
Dedicated Memory: 1990 MB
Shared Memory: 2048 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SDM-HS95P
Monitor Id: SNY2600
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3140 (English)
Driver Version: 9.18.13.3140
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2013 03:57:55, 18229224 bytes

Monitor 2
Card name: NVIDIA GeForce GTX 660
Manufacturer: NVIDIA
Chip type: GeForce GTX 660
DAC type: Integrated RAMDAC
Display Memory: 4038 MB
Dedicated Memory: 1990 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VH242H
Monitor Id: ACI24F3
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3140 (English)
Driver Version: 9.18.13.3140
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2013 03:57:55, 18229224 bytes
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Old 10-26-2013, 06:15 AM   #2
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Brand & Model of the PSU?



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Old 10-26-2013, 08:29 AM   #3
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This is the PSU I have. Also because I don't usually overclock I've never bothered to learn what too hot for a GPU / CPU is. At what point are they too hot? I seem to hear a lot of people say 80+ is too hot so that's the number I'm inclined to believe.
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Old 10-26-2013, 08:46 AM   #4
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Sorry to double post but it only allows you to edit messages for 15 minutes.

One more thing, after some more poking around I see that power consumption on both games before a crash had the power consumption as a % of TDP at over 100% as high as 110% at points. From what wiki is telling me about TDP that means it's using more power than my computer is capable of cooling? I'm not sure I completely understand this but it sounds like useful information.
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Old 10-26-2013, 10:53 AM   #5
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80C is too hot for a CPU but OK for a GPU.
Where are you seeing the temps and is that at idle or with a load?
Use HWMonitor to check the Temps & Voltages under load: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
What are we working with and how old is it?
Brand & Model of Mobo-CPU-RAM-Graphics-PSU.



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Old 10-26-2013, 11:06 AM   #6
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I was using GPU-Z to see the temps. The temps of 80+ on GPU were under loads although World of Warcraft isn't exactly a demanding game and shouldn't be reaching the same temps as Battle Field 3 was IMO.

Most of the parts were purchased in Feb of this year minus the PSU which was purchased in Feb the year before and the GFX card that was purchased last Nov (but it was RMA'ed a few weeks ago).

The GPU idles at 30-38 C right now.

MOBO
CPU
GPU
PSU

Once I finish my homework for today I'll run HWMonitor.
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Old 10-26-2013, 04:07 PM   #7
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GPU-Z is reliable and 80+ is not too hot for a GPU.
A CoolerMaster PSU is always suspect and nothing damages GPU's quicker than insufficient/unstable power.



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