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Turtle Beach Elite 800 Not Powering On

This is a discussion on Turtle Beach Elite 800 Not Powering On within the Sound Cards forums, part of the Tech Support Forum category. Im pretty sure I know what the answer is going to be but I thaught I would ask anyhow! For


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Old 01-08-2019, 04:45 AM   #1
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Im pretty sure I know what the answer is going to be but I thaught I would ask anyhow! For the last week or so I have noticed that the normal red then blue light on my Elite 800 headset isn't showing, and the normal voice commands letting me know that it is charging etc hasn't been playing. I have been to the official Turtle Beach website tried everything suggested including powering the headset directly into a USB socket and holding down the mute button for 20 secs etc but nothing works. They seem dead im guessing the battery inside the headset is kaput? Is it possible to replace this battery? Is it worth trying? They are 3 years old and NOT Covered by Warranty obviously any longer but they cost over 400 AUD and I will not be happy if I have to throw them in the bin! This has really put me off buying Turtle Beach again just after purchasing them I had to replace a faulty Docking Station for them now this!



Thanks!
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Old 01-08-2019, 05:40 AM   #2
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Well, if there is an option to open the device, chances are you might be able to at least get a knock off battery to replace the one inside.. Anyways as a last resort you need to dump it, might as well take a shot..
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Old 01-08-2019, 10:15 AM   #3
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If you have the tools and skills this may help you https://www.ifixit.com/Guide/Turtle+...lacement/77840
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Old 01-09-2019, 03:07 AM   #4
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Quote:
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If you have the tools and skills this may help you https://www.ifixit.com/Guide/Turtle+...lacement/77840

Thanks Im not really great with electronics but I can give it a try, makes you wonder why they don't make the internal battery easily replaceable incase this ever happens rather than throwing them in the bin when the battery stops charging :(


Theres a electronics place not far from where I live I might give them a call see if they can replace it shouldn't be too hard for them to fix just got to find the right battery to replace it with.
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Old 01-09-2019, 04:05 AM   #5
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Might be cheaper to replace them than repair, your choice though.
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Old 01-09-2019, 04:16 AM   #6
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Of from Joe's link, looks like you might need a little soldering skills to get this done... First, get the model of the battery and check sites where you might be able to buy them...

Then reach out to a local tech, give him the link to help open and replace the battery and also give the battery in case you've purchased it.. Should take care of it..

All these steps are provided based on an assumption that the Battery is indeed the cause of the issue...
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Old 01-11-2019, 03:17 AM   #7
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Quote:
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Of from Joe's link, looks like you might need a little soldering skills to get this done... First, get the model of the battery and check sites where you might be able to buy them...

Then reach out to a local tech, give him the link to help open and replace the battery and also give the battery in case you've purchased it.. Should take care of it..

All these steps are provided based on an assumption that the Battery is indeed the cause of the issue...

Yeah Im hoping its the battery but since it suddenly stopped charging and didnt respond to me directly plugging it into the console Im guessing its the battery. Today I went to a Battery Store that specialises in every type of battery you can think of and I told them about my headphones they said they should be able to replace the battery and at least see if its the issue. The battery is around 40 bucks but its still much cheaper than replacing the headset that was over 400 if its not the battery well its a waste of 40 bucks! The guy also didn't seem surprised it only lasted 3 years... it seems nothing is made to last anymore
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Old 01-11-2019, 05:28 AM   #8
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Hmm.. seems a little steep for an aftermarket but again since he is willing to test, I'd be willing to give them the extra few bucks..
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Old 01-11-2019, 05:45 AM   #9
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tristar it depends really on whether it's a Lipo battery they can cost more,and if there is a further charge for fitting it.
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Old 01-11-2019, 05:48 AM   #10
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I agree Joe, but in this case, it's probably going to be a generic aftermarket battery as close as possible to mimic the form factor of the TBeach battery and I won't be surprised if the OP ends up with 1/3 or 1/4 of the battery life..
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Old 01-11-2019, 06:43 AM   #11
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Oh it will most likely be one from China as most come from there these day's but they have gotten much more reliable, I think the rise in vaping has aided that as there are a fair amount of mods using lipo's so more reliability was required. I know a few folks with that type of mod who have replaced the battery after a fair amount of use and even buying from hobby shops (RC) find that they are now selling more of them from China so far I have had no adverse reports from them, hope it works out for our OP.
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Old 01-11-2019, 07:00 AM   #12
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Yeah, with the increasing number of Arduino/Pi projects for robotics and quadcopters/drones have lead to a surge in the batteries which are extremely light weight and more capacity... and like you said, all from China :P so I'd recommend the OP to actually search on his own for a compatible battery and DIY..
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Old 01-11-2019, 05:50 PM   #13
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Yeah Im not really comfortable pulling it apart only to find that Im struggling to find the same battery specs, I might just let the store do it since batteries is what they deal with day in and day out and Im hoping they use good quality batteries since its an actual store not online but if not its still better than replacing my headset wireless arnt that cheap!



Thanks guys btw for your help and suggestions!
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