Go Back   Tech Support Forum > Hardware Support > Sound Cards

User Tag List

System No Longer Detecting Sound Card? (Creative X-Fi)

This is a discussion on System No Longer Detecting Sound Card? (Creative X-Fi) within the Sound Cards forums, part of the Tech Support Forum category. Hello there. I'm having a problem with my sound card and I was hoping that someone might be bale to


Closed Thread
 
Thread Tools Search this Thread
Old 09-27-2016, 12:55 PM   #1
Registered Member
 
Join Date: Oct 2007
Posts: 39
OS: Windows 10 Home (64 bit)



Hello there. I'm having a problem with my sound card and I was hoping that someone might be bale to help me solve the problem. I'll have to admit that I'm not very tech savvy about this kind of stuff so I apologize for that.

For a few years now I've been running a sound card on my computer, the Creative X-Fi Xtreme Fidelity, and it's always been working just fine. Roughly a year ago I updated my PC to Windows 10 and after that the sound card started getting finicky but and wouldn't always work after a Windows update, but I was always able to fix it by uninstalling the driver from the Device Manager, restarting the computer, and then the driver would automatically reinstall and the problem would be fixed.

However, after the most recent Windows update, which was around Friday I believe, I haven't been able to get the sound card to work again. When I started up my computer yesterday the sound wasn't working again so I did what I usually did to fix it-- I uninstalled the driver. I shut down the computer after that because I was short on time, but this morning I started it up again and expected the sound card driver to reinstall like it always did... But it didn't. It's no longer listed as a device when I click on the sound icon on the task bar, it's not listed in the Device Manager (though it does list Apowersoft_AudioDevice, NVIDIA Virtual Audio Device and a few listings of NVIDIA High Definition Audio). I dug out my old installation CD and tried installing the driver from there but it just said that my version of Windows isn't supported. I tried downloading a driver from the Creative website but it said that it couldn't find a supported product. Lastly, I tried downloading a driver from here which said it supported Windows 10 but, again, when I ran the application it said that it couldn't find a supported product. Now I don't know what to do.

I'm not getting any sound at all on my computer. The playback device seems to be connecting to the Apowersoft_AudioDevice device but that's not getting sound, either (though this might be because I have my speaker jack attached to the X-Fi card). Does anyone know how I can get my system to register the Creative X-Fi sound card, get the X-Fi driver updated on Windows 10 and get the sound working again?

Any help would be much appreciated. Thank you!
ZeonZumDeikun is offline  
Sponsored Links
Advertisement
 
Old 09-28-2016, 08:48 AM   #2
Team Manager - Networking
Moderator - Hardware
 
JimE's Avatar
 
Join Date: Apr 2009
Location: St Louis, MO
Posts: 19,813
OS: Win 7 SP1

My System


Sounds like the sound card is actually faulty, and that could have been the problem the entire time.

The error message, "couldn't find a supported product" would indicate the hardware is not found. Also, any functional hardware should be detected by Windows and should be listed in Device Manager (regardless of the drivers being installed). ALL functional hardware should be listed in Device Manager, drivers are only required for it to actually function properly.

Having said all of that, power off the computer and remove the sound card. Power on the computer and boot into Windows. After the bootup is complete, shutdown Windows and power off the computer. Reinstall the sound card, and boot into Windows.
__________________
Jim

JimE is offline  
Old 09-28-2016, 09:13 AM   #3
TSF Team, Emeritus
 
WereBo's Avatar
 
Join Date: Apr 2008
Location: SE London, UK
Posts: 57,109
OS: Win-10 Home-Premium (64bit)

My System


Hi ZeonZumDeikun

Sadly, Creative has classified your sound-card as 'End-of-Service-Life' and have discontinued support for it

You can either remove the Creative card and use the motherboard's audio (Apowersoft audio device?), or replace the card with something newer that has Win-10 support. The Nvidia audio is on the graphics-card, the Hi-Def entry refers to the HDMI-socket for monitors with speakers or TV/monitors etc. The NVidia virtual audio device is for when you stream audio from the internet or other devices on your home-network.

What make & model is your PC, of if custom/home-built, what make/model motherboard?
__________________






Live, Laugh, Hope - If that don't work Load, Aim and Fire....
WereBo is offline  
Sponsored Links
Advertisement
 
Old 09-29-2016, 05:00 PM   #4
Registered Member
 
Join Date: Oct 2007
Posts: 39
OS: Windows 10 Home (64 bit)



It might be a problem with the sound card, and I did realize that the card is no longer supported. I do need to get a new card sometime but right now it's just not in the budget, heh.

Strangely, though, the sound started working last night after the computer had been turned on and off a couple time throughout the day. Don't know why, if it's something with the sound card or just the driver install lagging or what, but at least for now it seems to be working. I guess that's all I can ask for.

When I have the available funds I'll buy a new card. This one just has to last me until then. :P
ZeonZumDeikun is offline  
Old 10-01-2016, 06:54 AM   #5
TSF Team, Emeritus
 
WereBo's Avatar
 
Join Date: Apr 2008
Location: SE London, UK
Posts: 57,109
OS: Win-10 Home-Premium (64bit)

My System


Quote:
Originally Posted by ZeonZumDeikun View Post
.........................

Strangely, though, the sound started working last night after the computer had been turned on and off a couple time throughout the day. Don't know why, if it's something with the sound card or just the driver install lagging or what, but at least for now it seems to be working. I guess that's all I can ask for.

..............................
If it's come back on but intermittently, it's worth trying reseating the sound-card. After powering the computer off, unplug whatever's plugged into the back of the card (headphones, speakers, mic etc.), then undo the little locating/fixing screw on top of the card's mounting bracket and lift the card out.

Re-insert the card again, ensuring it's fully in the motherboard-slot (don't forget the little fixing-screw ), then connect the speakers or headphones and power it up and test.

Although the card's contacts are gold, the motherboard's sockets are just tinned metal (solder-coated) and can get a thin corrosion on the contacts inside them, this can be enough to give the card hiccups - Even a dust built-up can do the same.
__________________






Live, Laugh, Hope - If that don't work Load, Aim and Fire....
WereBo is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
BSoD in 10 minutes after startup
Have recently bought a new computer and built it from scratch. I've been having problems with blue screen in the first ten minutes after I cold start it but after that the computer usually works without problem until the next day. I have been running memtest a few times and it havn't found any...
Serpentario BSOD, App Crashes And Hangs 28 11-14-2012 11:09 AM
BSOD after few minutes of gaming
Hello, and thanks in advance for taking the time to help. First off, I couldn't find a thread with specific instructions on who to acquire all the specific log files for Windows XP - it seems the stickies only pertain to Windows 7 / Vista. If someone could point me in the right direction, I'll...
Deamon615 BSOD, App Crashes And Hangs 37 11-04-2012 02:18 PM
[SOLVED] Network card or network driver causing BSOD
Hi so recently ive been having tons of problems with my computer frequently BSODing its getting really really annoying, im sorta scared to use the internet on my computer when i don't have to because it causes my computer to bluescreen, typically it happens when im on the internet and it usually...
Ravenclaw Cabling and Network Cards 8 12-19-2011 07:14 PM
Bsod on boot
Hey guys...long time no post..Been busy working for amazon.com...still having my problem of a Bsod after logging in when my machine has been off for about 6+ hrs. Started a while back..only problems it's caused is it would make my USB keyboard and mouse stop working at login but ps2 devices would...
silecchiad BSOD, App Crashes And Hangs 12 11-08-2011 03:21 AM
[BSODs] Numerous BSODs related to atikmpag.sys
I have a custom built computer. It BSODs frequently or freezes with "Display driver has stopped working and has recovered successfully". It's been happening since I first got it and I'm not sure why it's happening. Most of the time it BSODs with an error pointing to atikmpag.sys. I already...
darkxstorm BSOD, App Crashes And Hangs 7 09-14-2011 02:37 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 11:42 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts