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Sound fades, breaks-up, disappears then locks computer

This is a discussion on Sound fades, breaks-up, disappears then locks computer within the Sound Cards forums, part of the Tech Support Forum category. Hi to all... I have a sound problem with an Acer Laptop...When on Yahoo Messenger it sometimes sounds if their


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Old 04-10-2007, 03:53 AM   #1
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Hi to all...

I have a sound problem with an Acer Laptop...When on Yahoo Messenger it sometimes sounds if their is another person distantly talking on the line...After about 10 minutes the sound breaks up (echo like), stops then the computer locks up.

Also when watching movie files the sound goes alright for a while then fades, breaks up, then stops, then the computer locks up...

kind of a strange problem....

Thanks in Advance
Luka 123
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Old 04-10-2007, 06:20 AM   #2
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have you uninstalled and reinstalled your drivers?

can you post your motherboard make and name please?
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Old 04-10-2007, 04:49 PM   #3
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Hi,
yep, I re-installed the driver over the top of the old one (Realtec) but it didnt seem to make any difference. Should I have uninstalled 1st?

The Notebook model number is: Acer Aspire 3620. I'm not sure where to find the motherboard number...I'll have a look in the manual.

Thanks
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Old 04-10-2007, 05:37 PM   #4
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Uninstall the sound drivers. Go to the Acer site and download the driver from there. Install it and let us know how it goes.
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Old 04-11-2007, 12:31 AM   #5
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Hi,
I uninstalled and re-installed as instructed, it is not making any difference to the original problem, it is still happenning...

Thanks
Luka123
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Old 04-11-2007, 02:30 AM   #6
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install the following program to obtain all your motherboard details-this is a good program to have in case of future problems

https://www.cpuid.com/pcwizard.php
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Old 04-11-2007, 05:11 AM   #7
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Hi,
OK, thanks I will do this and get back to you...

Regards
Luka123
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Old 04-11-2007, 05:16 AM   #8
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Hi,
Do you get any error messages? There's an issue with one of Microsoft's security updates and Realtek. Try reading this article.

Nicholas
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Old 04-13-2007, 10:01 AM   #9
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Hi
Please find the hardware TXT FILE you wanted to have a look at following..
thanks in advance
Luka123

PC Wizard 2007 Version 1.73
------------------------------------------------------------------------------------------

Owner: Georgy
User: Georgy
Operating System: Microsoft Windows XP Home Edition 5.01.2600 Service Pack 2
Report Date: sâmbata 14 aprilie 2007 at 19:22

------------------------------------------------------------------------------------------


<<< Multimedia >>>

> Device Audio : 82801FB (ICH6) AC'97 Audio Controller

>> General Information
Manufacturer : Acer Inc

>> Codec Information
AC'97 support : Yes
S/PDIF support : Yes
Manufacturer : Avance Logic
Codec ID : 414C4761
Codec Revision : 0003

> Audio Playback : Realtek AC97 Audio

>> General Information
Reproduction : Realtek AC97 Audio
Version : 5.10
Manufacturer : Microsoft Corporation
Product ID : 100

>> Device Capabilities
Channels : Stereo
Balance Control : Yes
Pitch Control : No
PlayBack Rate Control : No
Synchrone operations : No
Volume Control : Yes

>> Reproduction
11.025 kHz, mono, 8-bit : Yes
11.025 kHz, stereo, 8-bit : Yes
11.025 kHz, mono, 16-bit : Yes
11.025 kHz, stereo, 16-bit : Yes
22.05 kHz, mono, 8-bit : Yes
22.05 kHz, stereo, 8-bit : Yes
22.05 kHz, mono, 16-bit : Yes
22.05 kHz, stereo, 16-bit : Yes
44.1 kHz, mono, 8-bit : Yes
44.1 kHz, stereo, 8-bit : Yes
44.1 kHz, mono, 16-bit : Yes
44.1 kHz, stereo, 16-bit : Yes

> Audio Playback : Microsoft Sound Mapper

>> General Information
Reproduction : Microsoft Sound Mapper
Version : 5.0
Manufacturer : Microsoft Corporation
Product ID : 2

>> Device Capabilities
Channels : Stereo
Balance Control : Yes
Pitch Control : No
PlayBack Rate Control : No
Synchrone operations : No
Volume Control : Yes

>> Reproduction
11.025 kHz, mono, 8-bit : Yes
11.025 kHz, stereo, 8-bit : Yes
11.025 kHz, mono, 16-bit : Yes
11.025 kHz, stereo, 16-bit : Yes
22.05 kHz, mono, 8-bit : Yes
22.05 kHz, stereo, 8-bit : Yes
22.05 kHz, mono, 16-bit : Yes
22.05 kHz, stereo, 16-bit : Yes
44.1 kHz, mono, 8-bit : Yes
44.1 kHz, stereo, 8-bit : Yes
44.1 kHz, mono, 16-bit : Yes
44.1 kHz, stereo, 16-bit : Yes

> Audio Recording : Realtek AC97 Audio

>> General Information
Reproduction : Realtek AC97 Audio
Version : 5.10
Manufacturer : Microsoft Corporation
Product ID : 101

>> Device Capabilities
Channels : Stereo
Balance Control : Yes
Pitch Control : No
PlayBack Rate Control : No
Synchrone operations : No
Volume Control : No

>> Record
11.025 kHz, mono, 8-bit : Yes
11.025 kHz, stereo, 8-bit : Yes
11.025 kHz, mono, 16-bit : Yes
11.025 kHz, stereo, 16-bit : Yes
22.05 kHz, mono, 8-bit : Yes
22.05 kHz, stereo, 8-bit : Yes
22.05 kHz, mono, 16-bit : Yes
22.05 kHz, stereo, 16-bit : Yes
44.1 kHz, mono, 8-bit : Yes
44.1 kHz, stereo, 8-bit : Yes
44.1 kHz, mono, 16-bit : Yes
44.1 kHz, stereo, 16-bit : Yes

> MIDI Output : Microsoft GS Wavetable SW Synth

>> General Information
MIDI Output : Microsoft GS Wavetable SW Synth
Manufacturer : Microsoft Corporation
Version : 5.10

>> Specific Information
Voices : 48
Notes : 48
Channels : 16
Peripheral Type : Software Synthetizer

>> Device Capabilities
Balance Control : Yes
Cache Control : No
Buffer management : No
Volume Control : Yes

> MIDI Output : Microsoft MIDI Mapper

>> General Information
MIDI Output : Microsoft MIDI Mapper
Manufacturer : Microsoft Corporation
Version : 5.0

>> Specific Information
Voices : 0
Notes : 0
Channels : 16
Peripheral Type : Microsoft MIDI Mapper

>> Device Capabilities
Balance Control : Yes
Cache Control : No
Buffer management : Yes
Volume Control : Yes

> Mixer Device : Realtek AC97 Audio

>> General Information
WAVE Output : Realtek AC97 Audio
Version : 5.10
Manufacturer : Microsoft Corporation
Product ID : 104
Lignes disponibles : 2

>> Configuration
Volume Control : Enabled - Source : Haut-parleurs
Recording Control : Enabled - Source : Audio input
Wave : associated withRealtek AC97 Audio
SW Synth : associated withMicrosoft GS Wavetable SW Synth
Front : associated withRealtek AC97 Audio
Subwoofer : associated withRealtek AC97 Audio
Center : associated withRealtek AC97 Audio
Rear : associated withRealtek AC97 Audio
SPDIF : associated withRealtek AC97 Audio
Aux : associated withRealtek AC97 Audio
CD Player : associated withRealtek AC97 Audio
Line In : associated withRealtek AC97 Audio
Microphone : associated withRealtek AC97 Audio

> Device multimedia : AVIVideo

>> General Information
Device Fullname : AVIVideo
Device Alias : AVIVideo
Peripheral Type : digitalvideo

>> General Information
Place : c:\windows\system32
Driver : mciavi32.dll
Size : 82 KB ( 84 480 bytes)

>> Properties
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : Video For Windows MCI driver
Copyright : © Microsoft Corporation. All rights reserved.
Original Filename : mciavi32.dll
Product Name : Microsoft® Windows® Operating System
Internal Name : mciavi32.dll
Organisation : Microsoft Corporation
Product Version : 5.1.2600.2180

>> Extended Information
Device32-bit : Installable
Build for : Windows NT, 32-bit
Created : miercuri 04 august 2004
Modified : miercuri 04 august 2004
Accessed : vineri 13 aprilie 2007

>> Device Information
Name : Video for Windows
Version : 1.1

>> Device Capabilities
CommandEJECT : No
CommandPLAY : Yes
CommandRECORD : No
CommandSAVE : No
CommandAUDIO : Yes
CommandVIDEO : Yes
CommandFILES : Yes

>> Video Capabilities
CommandFREEZE : No
CommandLOCK : No
CommandREVERSE : Yes
CommandSTRETCH : Yes
CommandSTRETCH INPUT : No
CommandTEST : Yes
CommandSTILL : No
CommandPALETTES : Yes

> Device multimedia : CDAudio

>> General Information
Device Fullname : CDAudio
Device Alias : CDAudio
Peripheral Type : cdaudio

>> General Information
Place : c:\windows\system32
Driver : mcicda.dll
Size : 17 KB ( 17 408 bytes)

>> Properties
Version : 5.1.2600.0 (xpclient.010817-1148)
Description : MCI driver for cdaudio devices
Copyright : © Microsoft Corporation. All rights reserved.
Original Filename : mcicda.dll
Product Name : Microsoft® Windows® Operating System
Internal Name : mcicda
Organisation : Microsoft Corporation
Product Version : 5.1.2600.0
Type : Application Extension

>> Extended Information
Device32-bit : Installable
Build for : Windows NT, 32-bit
Created : miercuri 04 august 2004
Modified : miercuri 04 august 2004
Accessed : vineri 13 aprilie 2007

>> Device Information
Name : CD Audio

>> Device Capabilities
CommandEJECT : Yes
CommandPLAY : Yes
CommandRECORD : No
CommandSAVE : No
CommandAUDIO : Yes
CommandVIDEO : No
CommandFILES : No

> Device multimedia : Sequencer

>> General Information
Device Fullname : Sequencer
Device Alias : Sequencer
Peripheral Type : sequencer

>> General Information
Place : c:\windows\system32
Driver : mciseq.dll
Size : 22 KB ( 23 040 bytes)

>> Properties
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : MCI driver for MIDI sequencer
Copyright : © Microsoft Corporation. All rights reserved.
Original Filename : mciseq.dll
Product Name : Microsoft® Windows® Operating System
Internal Name : mciseq
Organisation : Microsoft Corporation
Product Version : 5.1.2600.2180
Type : Application Extension

>> Extended Information
Device32-bit : Installable
Build for : Windows NT, 32-bit
Created : miercuri 04 august 2004
Modified : miercuri 04 august 2004
Accessed : vineri 13 aprilie 2007

>> Device Information
Name : MIDI Sequencer

>> Device Capabilities
CommandEJECT : No
CommandPLAY : Yes
CommandRECORD : No
CommandSAVE : No
CommandAUDIO : Yes
CommandVIDEO : No
CommandFILES : Yes

> Device multimedia : WaveAudio

>> General Information
Device Fullname : WaveAudio
Device Alias : WaveAudio
Peripheral Type : waveaudio

>> General Information
Place : c:\windows\system32
Driver : mciwave.dll
Size : 23 KB ( 23 552 bytes)

>> Properties
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : MCI driver for waveform audio
Copyright : © Microsoft Corporation. All rights reserved.
Original Filename : mciwave.dll
Product Name : Microsoft® Windows® Operating System
Internal Name : mciwave
Organisation : Microsoft Corporation
Product Version : 5.1.2600.2180
Type : Application Extension

>> Extended Information
Device32-bit : Installable
Build for : Windows NT, 32-bit
Created : miercuri 04 august 2004
Modified : miercuri 04 august 2004
Accessed : vineri 13 aprilie 2007

>> Device Information
Name : Sound

>> Device Capabilities
CommandEJECT : No
CommandPLAY : Yes
CommandRECORD : Yes
CommandSAVE : Yes
CommandAUDIO : Yes
CommandVIDEO : No
CommandFILES : Yes

> Device multimedia : MPEGVideo

>> General Information
Device Fullname : MPEGVideo
Device Alias : MPEGVideo
Peripheral Type : digitalvideo

>> General Information
Place : c:\windows\system32
Driver : mciqtz32.dll
Size : 34 KB ( 35 328 bytes)

>> Properties
Type : Application Extension

>> Extended Information
Device32-bit : Installable
Build for : Windows, 32-bit
Created : miercuri 04 august 2004
Modified : miercuri 04 august 2004
Accessed : vineri 13 aprilie 2007

>> Device Information
Name : DirectShow
Version : 6.04.2600.0

>> Device Capabilities
CommandEJECT : No
CommandPLAY : Yes
CommandRECORD : No
CommandSAVE : No
CommandAUDIO : Yes
CommandVIDEO : Yes
CommandFILES : Yes

>> Video Capabilities
CommandFREEZE : No
CommandLOCK : No
CommandREVERSE : No
CommandSTRETCH : Yes
CommandSTRETCH INPUT : No
CommandTEST : Yes
CommandSTILL : No
CommandPALETTES : Yes
CommandWINDOWS : Yes

> Audio Compression : Microsoft IMA ADPCM CODEC

>> General Information
Version : 4.0
Short Name : Microsoft IMA ADPCM
Description : Compresses and decompresses IMA ADPCM audio data.
Copyright : Copyright (C) 1992-1996 Microsoft Corporation
Status : Enabled

> Audio Compression : Microsoft ADPCM CODEC

>> General Information
Version : 4.0
Short Name : MS-ADPCM
Description : Compresses and decompresses Microsoft ADPCM audio data.
Copyright : Copyright (C) 1992-1996 Microsoft Corporation
Status : Enabled

> Audio Compression : Microsoft CCITT G.711 A-Law and u-Law CODEC

>> General Information
Version : 4.0
Short Name : Microsoft CCITT G.711
Description : Compresses and decompresses CCITT G.711 A-Law and u-Law audio data.
Copyright : Copyright (c) 1993-1996 Microsoft Corporation
Status : Enabled

> Audio Compression : Microsoft GSM 6.10 Audio CODEC

>> General Information
Version : 4.0
Short Name : Microsoft GSM 6.10
Description : Compresses and decompresses audio data conforming to the ETSI-GSM (European Telecommunications Standards Institute-Groupe Special Mobile) recommendation 6.10.
Copyright : Copyright (C) 1993-1996 Microsoft Corporation
Status : Enabled

> Audio Compression : DSP Group TrueSpeech(TM) Software CODEC

>> General Information
Version : 1.0
Short Name : TrueSpeech(TM)
Description : Compresses and decompresses DSP Group TrueSpeech(TM) audio data.
Copyright : Copyright (C) 1993-1996 DSP Group, Inc.
Status : Enabled

> Audio Compression : Microsoft G.723.1 CODEC

>> General Information
Version : 1.2
Short Name : Microsoft G.723.1
Description : Compresses and decompresses G.723.1 audio data.
Copyright : Copyright © 1996 Intel Corporation and Microsoft Corporation
Status : Enabled

> Audio Compression : Windows Media Audio

>> General Information
Version : 4.2
Short Name : WM-AUDIO
Description : Compresses and decompresses audio data.
Copyright : Copyright (C) Microsoft Corporation, 1999 - 2001
Status : Enabled

> Audio Compression : Sipro Lab Telecom ACELP.net audio codec

>> General Information
Version : 3.2
Short Name : ACELP.net
Description : ACELP.net audio encoder/decoder. For licensing please access HTTP: //www.sipro.com
Copyright : Copyright © 1995-99 Sipro Lab Telecom Inc., Montreal
Status : Enabled

> Audio Compression : Indeo® audio software

>> General Information
Version : 2.5
Short Name : Indeo® audio software
Description : Indeo® audio software
Copyright : Copyright © 1997 Intel Corporation
Status : Enabled

> Audio Compression : Fraunhofer IIS MPEG Layer-3 Codec (advanced)

>> General Information
Version : 1.9
Short Name : MPEG Layer-3 Codec
Description : bitrates up to 56kBit/s, mono and stereo codec (advanced)
Copyright : Copyright © 1996-1999 Fraunhofer Institut Integrierte Schaltungen IIS
Status : Enabled

> Audio Compression : Microsoft PCM Converter

>> General Information
Version : 5.0
Short Name : MS-PCM
Description : Converts frequency and bits per sample of PCM audio data.
Copyright : Copyright (C) 1992-1996 Microsoft Corporation
Status : Enabled

------------------------------------------------------------------------------------------
***** End of report *****
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Old 04-13-2007, 11:00 AM   #10
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sorry, i should have been clearer

when you open the program, you get a "system summary" page

the mobo details are under "mainboard"-and also just mention the "chipset" detail which should be directly underneath
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Old 04-13-2007, 08:45 PM   #11
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Hi,
OK, thanks, I'll do this and get back to you

Regards
Luka123
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Old 04-14-2007, 09:45 AM   #12
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Hi, I have attached the flle u wanted to have a look at, a gif file with the motherboard type

thanks
Luka123
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Old 04-14-2007, 10:18 AM   #13
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follow this link and download the chipset to your mobo-you will have to squint and look carefully at the code to type in though...then once that is done, reboot and reinstall your realtek driver again

https://www.x-drivers.com/component/o...einfo/id,8738/
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Old 04-15-2007, 09:11 AM   #14
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Hi
Re-installed Everything As Instructed But It Didn't Make Any Difference

Regards
Luka123
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Old 04-15-2007, 12:22 PM   #15
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Hi
I also calculated the time it takes for the sound to fade, start severe echoing then cuts out, then lock the computer is around 8 minutes from the time a Yahoo Messenger call starts...Kinda Weird

Regards
Luka123
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Old 04-15-2007, 02:47 PM   #16
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Hmmmm....

Have you tried reinstalling the yahoo messenger?

start>control panel>system>hardware>device manager..any yellow marks?

You mention movie files...im not sure but this may help-give it a go..

https://www.free-codecs.com/download/...Codec_Pack.htm
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Old 04-16-2007, 09:02 PM   #17
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Hi,
well i re-installed Yahoo and the codecs but it didnt make any difference...BUT, I discovered there was an Internet telephone attached to the computer...I am going to get them to unplug this to see if it makes any difference...mmmm....your thoughts on this would be appreciated..

Regards
Luka123
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Old 04-18-2007, 04:34 PM   #18
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Hi,
well I did all this and it has not made any difference....in particular it happens on Yahoo Messenger....the Laptop has Realtec Sound, I would appreciate any other help on this, kind of perplexing .........

Regards
Luka123
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Old 04-21-2007, 02:40 AM   #19
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Lets try again...

download the following ...mobile intel express chipset 910gml...3rd down list..


https://www.intel.com/support/chipsets/sb/CS-020149.htm

Install then reboot then reinstall audio driver

good luck
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Old 04-21-2007, 07:35 AM   #20
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Hi
thanks for that... I had alook at the URL but to make sure I have the correct chipset can you please direct me to the exact file I need, thanks in advance..

Regards

Luka123
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