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Re: front headphone and microphone not working

This is a discussion on Re: front headphone and microphone not working within the Sound Cards forums, part of the Tech Support Forum category. Originally Posted by Masterchiefxx17 The front audio ports of a case must be connected to the motherboard. Ensure that the


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Old 02-26-2015, 07:08 PM   #1
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Quote:
Originally Posted by Masterchiefxx17 View Post
The front audio ports of a case must be connected to the motherboard. Ensure that the cables are connected to the HD Audio header.
Hi I have the same problem. I checked the cables and they all look they are connected. I am not really computer savvy and have taken a couple of photos. The 2nd photo shows cables not connected but I have no idea if they relate to the front audio jacks as the first photo indicates wires are all connected. My sound card is Via HD audio deck and my system is Windows 7 professional. I have downloaded up to date drivers and as far I can tell they have been installed. I would be greatful for assistance to this perplexing problem as all I want to do is connect a microphone. thanks
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Old 02-26-2015, 07:30 PM   #2
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Hi and Welcome to TSF!

These photos don't show much.

Do you have one of the motherboard?
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Old 02-26-2015, 08:23 PM   #3
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Hi and thanks for the welcome! I took a number of photos of the motherboard after your post. I have attached 2. This time I could see where the connections went back to the motherboard so took a close up of that and the whole motherboard. Hope that this is enough - if not let me know. cheers
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Old 02-27-2015, 09:02 AM   #4
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Are the rear panel ports working? If not, is the audio chipset listed in Device Manager?
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Old 02-27-2015, 01:17 PM   #5
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Hi Jim,

Thanks for the reply. After your post I realised with embarrassment that I hadnt tried the rear microphone port. The external speakers are connected at the rear and work fine. This morning I connected the microphone to the rear port and it works fine. The front ports still do not work but I think I can live with that. I suppose that there is some sort of cable connection problem.

Thanks to you both for responding to me and your assistance.
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Old 02-27-2015, 01:21 PM   #6
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Front Audio appears to plugged in. It may be worth updating your chipset driver.
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Old 02-27-2015, 02:03 PM   #7
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ok thanks. i will google how to do that
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Old 02-27-2015, 02:56 PM   #8
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What is the full model number of your machine?
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Old 02-27-2015, 03:37 PM   #9
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Its been made up by an IT person. Mainboard is MSI Model MS-7680 Version 3.0 (hope this is right)
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Old 02-27-2015, 03:53 PM   #10
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Use this here to update your drivers:

MSI USA - Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more
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Old 02-28-2015, 08:50 PM   #11
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Thanks for that. The program looks great but so far it hasnt worked very well. It identifies out of date drivers etc and I download and install but when I check the audio deck for example the driver hasnt changed. I'll keep trying because it's ideal for someone of my computer skills. btw I follow the instructions to the letter.
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Old 03-01-2015, 12:06 PM   #12
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See what drivers are out of date and then download them manually and install them that way.
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Old 03-01-2015, 08:48 PM   #13
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Hi, I identified the Via drivers but went to a different site and in the process my pc crashed. I was able to restore startup after a while and then had another crash when trying to install from the via site. Somewhere along the line I have lost via audio deck i.e. I cant open it and nothing is in the control panel. I did a system restore and thought I would uninstall and then re-install but all I get is a bit fat 0!
I tried again through the MSI update tool but even though it looks like it is downloading and installing it doesn't.
Am I able to download a different sound program or am I stuck with Via! After all these hours I still cant figure out if the sound stuff is hardware or software! I thought I knew enough about computers to get me by but this sound business has me pulling my hair out (what I have left).
PS: I find the MSI site (both the US and Australian versions) very user unfriendly. I would never have found that update tool if you hadnt included the link despite me spending a lot of time on the site.
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Old 03-02-2015, 10:05 AM   #14
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Why would you go to a different website than MSI to get drivers? What website was it?

You've lost all sound and now have what installed? "Via!"?
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Old 03-02-2015, 01:15 PM   #15
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sorry about the ramble in my previous post. over the last 4-5 days i have had my pc crash or restart about 7 times when trying to install software even when using windows tools. last night after uninstalling a sound device in device manager i was able to install audio and chipset drivers from the msi site.
I am now back to square one which is Via hd audio installed. 2 front jacks still not working but I dont care.
Thanks to you all for taking the time to respond.
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