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Is my onboard sound card fried?

This is a discussion on Is my onboard sound card fried? within the Sound Cards forums, part of the Tech Support Forum category. The past few days, I've had troubles with my sound where it would start dying down to a barely audible


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Old 07-07-2019, 07:06 PM   #1
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The past few days, I've had troubles with my sound where it would start dying down to a barely audible minimum while running games, but a restart would fix it so I thought nothing of it. Yesterday, it cut out completely, and nothing seems to be able to fix it. I am using the onboard sound card with my cheap MSI B360M Bazooka motherboard, and Speccy shows the following under audio:



-It's not my headphones: headphones works fine when plugged in to my laptop.
-I don't think it's a driver issue: updated my Realtek drivers to latest and no dice, as well as system restoring to about a week ago and still no dice.
-I don't think it's my USB jack?: both front USB jack and line out back jack do not work, although to be fair, I never tested if the back jack ever worked.
-Other oddities: when the sound finally died, it felt almost like if I turned it the audio up to 400%, it would still function as normal. There were very faint whispers and static that mimicked audio playing. Now, I hear absolutely nothing.

I've opened the case up but all the sound cables look to be connected properly, but I'm not an expert with hardware by any means. I'm not sure what else to do—should I just buy a new audio card to test at this point?
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Old 07-07-2019, 07:55 PM   #2
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The system isn't muted, correct?

I would recommend you first uninstall the sound driver, then attempt to reinstall it. Let me know how that goes.
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Old 07-24-2019, 02:01 AM   #3
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Quote:
Originally Posted by Brood_Star View Post
The past few days, I've had troubles with my sound where it would start dying down to a barely audible minimum while running games, but a restart would fix it so I thought nothing of it. Yesterday, it cut out completely, and nothing seems to be able to fix it. I am using the onboard sound card with my cheap MSI B360M Bazooka motherboard, and Speccy shows the following under audio:



-It's not my headphones: headphones works fine when plugged in to my laptop.
-I don't think it's a driver issue: updated my Realtek drivers to latest and no dice, as well as system restoring to about a week ago and still no dice.
-I don't think it's my USB jack?: both front USB jack and line out back jack do not work, although to be fair, I never tested if the back jack ever worked.
-Other oddities: when the sound finally died, it felt almost like if I turned it the audio up to 400%, it would still function as normal. There were very faint whispers and static that mimicked audio playing. Now, I hear absolutely nothing.

I've opened the case up but all the sound cables look to be connected properly, but I'm not an expert with hardware by any means. I'm not sure what else to do—should I just buy a new audio card to test at this point?

Highlighted the important part where you said the back jack doesn't work and then you said you never tested the back jack. Please test the back jack.
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Old 07-24-2019, 05:59 AM   #4
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An additional note: any headset/speakers that connect via USB are NOT using the audio chipset. The chipset only supports the front/rear audio jacks.

So if you are having trouble with USB connected headphones, it's not a sound card/audio chipset issue.
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