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xbox app unable to connect to xbox when off network (previously worked)

This is a discussion on xbox app unable to connect to xbox when off network (previously worked) within the Online/Network Gaming Support forums, part of the Tech Support Forum category. hi all, I was unsure if this should go into windows 10, console, networking or where. Prior to last weeks


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Old 03-14-2019, 10:14 AM   #1
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Join Date: Apr 2013
Posts: 139
OS: windows 10



hi all,
I was unsure if this should go into windows 10, console, networking or where.
Prior to last weeks update to my xbox one, I un-enrolled from the beta program because my downloads were so slow *known issue for some.* I also did this on my one x. Last week I went to work and could not for the life of me connect on my laptop to the xbox one using the windows 10 app. Since the xbox app came out I have successfully connected to my xbox one from all over the country. I was hoping someone could point me in the right direction to fix this. I have friends who are doing this same thing successfully as I type.
Basic information.
Console: xbox one (day one edition)
connection: xbox - wired
provider: verizon fios
connection for laptop: wifi or wired (no access to router at work)
latop: windows 10 pro 17134.648 build

Currently, the xbox is set to a static IP address with manual information entered on the xbox and the IP set on the DMZ of the verizon router. When I try to connect on the laptop from off home network (like now) it says no xbox with that IP can be found. I can test on my home network using teamviewer and my home desktop can see both xboxes fine and stream. The xbox seems to be acting like it is not in the dmz of the router. When I home I can sit on my laptop and play using the xbox app successfully.

Any thoughts on how to fix this? Simple port forwarding in the past did not work well in the past. I can certainly try that, though. I also am open to using a vpn if that is the best option (I know dmz is certainly not super safe.)


thank you for reading.
If this post is better served elsewhere feel free to move it or I can post it there.
thank you!
PS
if there are other options for doing this I would be open to it. I am looking into parsec.

thank you!
johnyiii is offline  
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