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Wireless card dissapeared from device manager after Windows 7 installation

This is a discussion on Wireless card dissapeared from device manager after Windows 7 installation within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. Hi there, I have a Dell latitude e6500 which I have installed Windows 7 professional on (quite a clean install


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Old 11-01-2010, 01:07 AM   #1
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Hi there,
I have a Dell latitude e6500 which I have installed Windows 7 professional on (quite a clean install as was a newish machine).
After the install, I had no wireless connectivity so checked in device manager and my wireless card is just not there. It doesnít have an exclamation mark next to itÖitís just disappeared from the list.
Iíve searched for ages for help on the web to little avail. People are mostly saying to download the necessary drivers. Iíve tried this however I get an error message that says something along the lines of Ďyou donít have the hardware so the driver wonít be installedí
Itís probably worth mentioning that the wireless works fine with my Belkin USB wireless dongle.
Please help, as this is driving me nuts now and I really donít want to have to uninstall Windows 7 (how do you even do that?! and even if I did, would it make any difference?)
Probably also with mentioning that I am far from an IT expert!

Thank you so much for your help!
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Old 11-01-2010, 07:51 AM   #2
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Wipe the HDD with KillDisk, then use your Windows 7 DVD to reinstall the OS.

KillDisk - https://jcgriff2.com/killdisk_imgburn.html

It could also be a hardware problem with the wifi.

Regards. . .

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Old 11-01-2010, 08:00 AM   #3
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Hi,
Dell list Win7 drivers:
https://support.dell.com/support/down...nConsent=False

But please do this first

Open the Device Manager
Right click on the error (yellow!)>Properties>Details Tab
Scroll to Hardware ID
Post the info you find under Hardware ID

Do this for each error you have
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Old 11-02-2010, 12:50 AM   #4
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Quote:
Originally Posted by BCCOMP View Post
Hi,
Dell list Win7 drivers:
https://support.dell.com/support/down...nConsent=False

But please do this first

Open the Device Manager
Right click on the error (yellow!)>Properties>Details Tab
Scroll to Hardware ID
Post the info you find under Hardware ID

Do this for each error you have
Hi, the wireless card has completely dissapeared from Device manager so no t only is the hardware not showing at all, there is no yellow error icon to click on.
I have tried downloading Dell drivers but as it cannot see the hardware it will not install the drivers. Could it be that the wireless card is just not compatible with Windows 7!?

Here is the standard spec for the E6500

Wireless LAN:
Dell Wireless 1397 (802.11g)
Dell Wireless 1510 (802.11 a/g/n 2x2)
Intelģ WiFi Link 5100 [802.11a/g/n (1x2)]
Intel WiFi Link 5300 [802.11a/g/n (3x3)]
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Old 11-02-2010, 03:37 AM   #5
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Quote:
Originally Posted by Sparklybikergir View Post
Here is the standard spec for the E6500

Wireless LAN:
Dell Wireless 1397 (802.11g)
Dell Wireless 1510 (802.11 a/g/n 2x2)
Intelģ WiFi Link 5100 [802.11a/g/n (1x2)]
Intel WiFi Link 5300 [802.11a/g/n (3x3)]
Which wireless card do you have?
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Old 11-02-2010, 05:46 AM   #6
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Is this a legit version of win7 w/keycode or was it downloaded?
Any error messages during the install?

If you have No errors in the Device Manager (even under hidden devices) then windows can not "see" the hardware.

Try reseatting the Wlan card and see if windows detects it
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